13. Deductive: From a general rule to a
specific conclusion (is always true)
Inductive: From a specific observation to
a general conclusion (may be true)
Abductive: From incomplete observations to
best prediction (may be true)
18. 1
3
2
“Companies view design narrowly, focusing on
aesthetics and form: the color, material, and finish
of products.”
”Companies broaden their design emphasis to encompass
end-to-end user experiences.”
”Companies realize that design infuses everything they do;
it transforms the entire company.”
19. Everything around us
are designed
More or less
Products
Services
Processes
Organizations
Strategies
55. Outcome template
Topic
Customer perception
Behavioural patterns
Internal processes
Measure
As is To be
As is To be
As is To be
NPS: 10 NPS: > 40
Marathon time: 3 hours 12 minutes Marathon time: < 2 hours
Production time: Two days Production time: < 8 hours
Optimize athletes performance by making better soles and running shoes.