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2015 Gartner & 1to1 Media Customer Experience Excellence Awards
Top Row: Garred Sheppard (1-800 CONTACTS); Zach Tumin (New York Police Department); Thomas Rohrer (1-800 CONTACTS);
Keith Gallacher (TeleTech); Michael Dandrea (1to1 Media); and Gene Alvarez (Gartner).
Front Row: Mila D'Antonio (1to1 Media); Cate Twohill (WGBH); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins
(Mountain America Credit Union); Penny Gillespie (Gartner); Cindy Strachan (Gartner); Catherine Berthier (GENBAND); Andy
Yasutake (LinkedIn;) and Sacha Gera (GENBAND).
From Left to Right: Andy Yasutake (LinkedIn); Mila D'Antonio (1to1 Media); & Sacha Gera (GENBAND).
From Left to Right: Cate Twohill (WGBH); Zach Tumin (New York Police Department); & Mila D'Antonio (1to1 Media).
Left to Right: Garred Sheppard (1-800 CONTACTS); Catherine Berthier (GENBAND); & Thomas Rohrer (1-800 CONTACTS).
From Left to Right: Mila D'Antonio (1to1 Media); & Juli Johnson (Philadelphia Insurance Companies).
From Left to Right: Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).
From Left to Right: Gene Alvarez (Gartner); Cindy Strachan (Gartner); & Penny Gillespie (Gartner).
Penny Gillespie (Gartner)
Cindy Strachan (Gartner)
From Left to Right: Sacha Gera (GENBAND); & Cate Twohill (WGBH).
From Left to Right: Garred Sheppard (1-800 CONTACTS); Thomas Rohrer (1-800 CONTACTS); Mila D'Antonio (1to1 Media);
Catherine Berthier (GENBAND); & Andy Yasutake (LinkedIn).
From Left to Right: Garred Sheppard (1-800 CONTACTS); Sacha Gera (GENBAND); & Thomas Rohrer (1-800 CONTACTS).
From Left to Right: Mila D'Antonio (1to1 Media); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain
America Credit Union); & Keith Gallacher (TeleTech).
Remarks by Mila D'Antonio (1to1 Media)
Remarks by Gene Alvarez (Gartner)
Remarks by Keith Gallacher (TeleTech)
From Left to Right: Gene Alvarez (Gartner); Mila D'Antonio (1to1 Media); & Andy Yasutake (LinkedIn).
From Left to Right: Cindy Strachan (Gartner); Penny Gillespie (Gartner); Cate Twohill (WGBH); & Gene Alvarez (Gartner).
From Left to Right: Cindy Strachan (Gartner); Penny Gillespie (Gartner); Cate Twohill (WGBH); & Gene Alvarez (Gartner).
From Left to Right: Sacha Gera (GENBAND); Zach Tumin (New York Police Department); & Michael Dandrea (1to1 Media).
From Left to Right: Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); &
Keith Gallacher (TeleTech).
From Left to Right: Michael Dandrea (1to1 Media); Cindy Strachan (Gartner); & Penny Gillespie (Gartner).
From Left to Right: Keith Gallacher (TeleTech); Garred Sheppard (1-800 CONTACTS); & Thomas Rohrer (1-800 CONTACTS).
From Left to Right: Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Keith
Gallacher (TeleTech); Garred Sheppard (1-800 CONTACTS); & Thomas Rohrer (1-800 CONTACTS).
From Left to Right: Mila D'Antonio (1to1 Media); & Andy Yasutake (LinkedIn).
From Left to Right: Kelly Hofheins (Mountain America Credit Union); Keith Gallacher (TeleTech); & Garred Sheppard (1-800
CONTACTS).
From Left to Right: Zach Tumin (New York Police Department); Michael Dandrea (1to1 Media); & Cindy Strachan (Gartner).
Congratulations to all of our 2015 Gartner & 1to1 Media Customer Experience Excellence Award Winners!!
Andy Yasutake (LinkedIn).
Sacha Gera (GENBAND) & Catherine Berthier (GENBAND).
Juli Johnson (Philadelphia Insurance Companies).
Thomas Rohrer (1-800 CONTACTS) & Garred Sheppard (1-800 CONTACTS).
Zach Tumin (New York Police Department)
Cate Twohill (WGBH).
Kelly Hofheins (Mountain America Credit Union).
2015 Gartner & 1to1 Media Customer Experience Excellence Awards
Top Row: Garred Sheppard (1-800 CONTACTS); Zach Tumin (New York Police Department); Thomas Rohrer (1-800 CONTACTS);
Keith Gallacher (TeleTech); Michael Dandrea (1to1 Media); and Gene Alvarez (Gartner).
Front Row: Mila D'Antonio (1to1 Media); Cate Twohill (WGBH); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins
(Mountain America Credit Union); Penny Gillespie (Gartner); Cindy Strachan (Gartner); Catherine Berthier (GENBAND); Andy
Yasutake (LinkedIn;) and Sacha Gera (GENBAND).

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2015 Gartner & 1to1 Media Customer Experience Excellence Awards Dinner Highlights

  • 1.
  • 2. 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Top Row: Garred Sheppard (1-800 CONTACTS); Zach Tumin (New York Police Department); Thomas Rohrer (1-800 CONTACTS); Keith Gallacher (TeleTech); Michael Dandrea (1to1 Media); and Gene Alvarez (Gartner). Front Row: Mila D'Antonio (1to1 Media); Cate Twohill (WGBH); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Penny Gillespie (Gartner); Cindy Strachan (Gartner); Catherine Berthier (GENBAND); Andy Yasutake (LinkedIn;) and Sacha Gera (GENBAND).
  • 3.
  • 4. From Left to Right: Andy Yasutake (LinkedIn); Mila D'Antonio (1to1 Media); & Sacha Gera (GENBAND).
  • 5. From Left to Right: Cate Twohill (WGBH); Zach Tumin (New York Police Department); & Mila D'Antonio (1to1 Media).
  • 6. Left to Right: Garred Sheppard (1-800 CONTACTS); Catherine Berthier (GENBAND); & Thomas Rohrer (1-800 CONTACTS).
  • 7. From Left to Right: Mila D'Antonio (1to1 Media); & Juli Johnson (Philadelphia Insurance Companies).
  • 8. From Left to Right: Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).
  • 9. From Left to Right: Gene Alvarez (Gartner); Cindy Strachan (Gartner); & Penny Gillespie (Gartner).
  • 12. From Left to Right: Sacha Gera (GENBAND); & Cate Twohill (WGBH).
  • 13. From Left to Right: Garred Sheppard (1-800 CONTACTS); Thomas Rohrer (1-800 CONTACTS); Mila D'Antonio (1to1 Media); Catherine Berthier (GENBAND); & Andy Yasutake (LinkedIn).
  • 14. From Left to Right: Garred Sheppard (1-800 CONTACTS); Sacha Gera (GENBAND); & Thomas Rohrer (1-800 CONTACTS).
  • 15. From Left to Right: Mila D'Antonio (1to1 Media); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Remarks by Mila D'Antonio (1to1 Media)
  • 21. Remarks by Gene Alvarez (Gartner)
  • 22. Remarks by Keith Gallacher (TeleTech)
  • 23.
  • 24.
  • 25. From Left to Right: Gene Alvarez (Gartner); Mila D'Antonio (1to1 Media); & Andy Yasutake (LinkedIn).
  • 26. From Left to Right: Cindy Strachan (Gartner); Penny Gillespie (Gartner); Cate Twohill (WGBH); & Gene Alvarez (Gartner).
  • 27. From Left to Right: Cindy Strachan (Gartner); Penny Gillespie (Gartner); Cate Twohill (WGBH); & Gene Alvarez (Gartner).
  • 28. From Left to Right: Sacha Gera (GENBAND); Zach Tumin (New York Police Department); & Michael Dandrea (1to1 Media).
  • 29. From Left to Right: Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); & Keith Gallacher (TeleTech).
  • 30. From Left to Right: Michael Dandrea (1to1 Media); Cindy Strachan (Gartner); & Penny Gillespie (Gartner).
  • 31. From Left to Right: Keith Gallacher (TeleTech); Garred Sheppard (1-800 CONTACTS); & Thomas Rohrer (1-800 CONTACTS).
  • 32. From Left to Right: Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Keith Gallacher (TeleTech); Garred Sheppard (1-800 CONTACTS); & Thomas Rohrer (1-800 CONTACTS).
  • 33. From Left to Right: Mila D'Antonio (1to1 Media); & Andy Yasutake (LinkedIn).
  • 34. From Left to Right: Kelly Hofheins (Mountain America Credit Union); Keith Gallacher (TeleTech); & Garred Sheppard (1-800 CONTACTS).
  • 35. From Left to Right: Zach Tumin (New York Police Department); Michael Dandrea (1to1 Media); & Cindy Strachan (Gartner).
  • 36.
  • 37. Congratulations to all of our 2015 Gartner & 1to1 Media Customer Experience Excellence Award Winners!!
  • 39. Sacha Gera (GENBAND) & Catherine Berthier (GENBAND).
  • 40. Juli Johnson (Philadelphia Insurance Companies).
  • 41. Thomas Rohrer (1-800 CONTACTS) & Garred Sheppard (1-800 CONTACTS).
  • 42. Zach Tumin (New York Police Department)
  • 44. Kelly Hofheins (Mountain America Credit Union).
  • 45. 2015 Gartner & 1to1 Media Customer Experience Excellence Awards Top Row: Garred Sheppard (1-800 CONTACTS); Zach Tumin (New York Police Department); Thomas Rohrer (1-800 CONTACTS); Keith Gallacher (TeleTech); Michael Dandrea (1to1 Media); and Gene Alvarez (Gartner). Front Row: Mila D'Antonio (1to1 Media); Cate Twohill (WGBH); Juli Johnson (Philadelphia Insurance Companies); Kelly Hofheins (Mountain America Credit Union); Penny Gillespie (Gartner); Cindy Strachan (Gartner); Catherine Berthier (GENBAND); Andy Yasutake (LinkedIn;) and Sacha Gera (GENBAND).