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To Make Your Customers 
WAYS 
Your Business 
Fall In Love With 
10
81% of customers 
are more likely to give a company repeated business after a good service experience 
1. Give awesome customer service 
source: http://blog.kissmetrics.com/happy-campers/
2. Look sharp 
of purchase decisions are influenced by visual factors 
More than 90% 
make judgments about a company’s credibility based on its web design 
75% of users 
source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/
3. Create valuable content, frequently 
5X more website 
traffic comes to businesses that blog 
20 times per month 
than those that blog fewer than 4X times per month 
source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/
Underpromise, 
Overdeliver 
say they deliver "superior" customer service 
80% of companies 
think these same companies deliver "superior" service 
8% of people 
4. 
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/ 
but only
5. Ask for feedback and listen 
For every 1 complaint you get there are 26 unhappy customers who have remained silent 
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
Be consistent 
Measuring satisfaction on customer 
journeys is 30 % more predictive of 
overall customer satisfaction than 
measuring happiness for each individual 
interaction 
6. 
Source: mckinsey.com
7. Be available 
who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner 
55% of customers 
source: http://www.desk.com/customer-service/factshttp://www.desk.com/customer-service/facts
Be socially responsible 
said that they expect to increase the amount of goods and services they buy from socially-responsible companies 
30% 
8. 
Treatment of employees 
is the biggest factor (45%) when people decide how responsible a company is 
source: goodmustgrow.com
9. Reward loyal customers 
Members of a loyalty program are 70% more likely to recommend a product, service or brand 
source: snipp.com
Carefor your employees 
10. 
If you take care of your employees, your employees will take care of your customers 
source: 24slides 
Meet us at 
24slides.com 
Like what you see?

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10 Ways to Make Your Customers Fall in Love with Your Business

  • 1. To Make Your Customers WAYS Your Business Fall In Love With 10
  • 2. 81% of customers are more likely to give a company repeated business after a good service experience 1. Give awesome customer service source: http://blog.kissmetrics.com/happy-campers/
  • 3. 2. Look sharp of purchase decisions are influenced by visual factors More than 90% make judgments about a company’s credibility based on its web design 75% of users source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/
  • 4. 3. Create valuable content, frequently 5X more website traffic comes to businesses that blog 20 times per month than those that blog fewer than 4X times per month source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/
  • 5. Underpromise, Overdeliver say they deliver "superior" customer service 80% of companies think these same companies deliver "superior" service 8% of people 4. source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/ but only
  • 6. 5. Ask for feedback and listen For every 1 complaint you get there are 26 unhappy customers who have remained silent source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
  • 7. Be consistent Measuring satisfaction on customer journeys is 30 % more predictive of overall customer satisfaction than measuring happiness for each individual interaction 6. Source: mckinsey.com
  • 8. 7. Be available who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner 55% of customers source: http://www.desk.com/customer-service/factshttp://www.desk.com/customer-service/facts
  • 9. Be socially responsible said that they expect to increase the amount of goods and services they buy from socially-responsible companies 30% 8. Treatment of employees is the biggest factor (45%) when people decide how responsible a company is source: goodmustgrow.com
  • 10. 9. Reward loyal customers Members of a loyalty program are 70% more likely to recommend a product, service or brand source: snipp.com
  • 11. Carefor your employees 10. If you take care of your employees, your employees will take care of your customers source: 24slides 
  • 12. Meet us at 24slides.com Like what you see?