13. @Bottavide
How we’re organizing Digital in Takeda Italy
Customer segmentation
Digital Health
Customer
Engagement
•Traditional
•Multichannel
edetailing
Microsites
Newseletters
Webinars
Strategy Content/Channel Platform TargetMeasure
HCP
C
R
M
S
O
C
I
A
L
M
E
D
I
A
Channel
equivalents
Socialmedia
listeningand
monitoring
•Initiatives
•Multichannel
engagement plan
Health Apps
Social Media Content
Telemedicine
Virtual reality tools
PharmaCo
Web Direct Mail
Email
@
Phone
Sales Rep
Customer
HCP
Patients
Public
Digital
Health
Customer
Engagement