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Customer obsession and accessibility

Automated accessibility testing can greatly improve the product experience by empowering developers and designers to eliminate repetitive, mundane errors and focus on the challenging and interesting elements. This presentation focuses on the customer experience and how it can be improved by using automated testing throughout the software development cycle.

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Customer obsession and accessibility

  1. 1. Customer Obsession and Accessibility Automated Testing and Customer Experience Ted Drake, Global Accessibility Leader Intuit
  2. 2. Agua Caliente Band of Cahuilla Nation
  3. 3. This talk is not about compliance
  4. 4. This is a test result
  5. 5. This is a customer experience
  6. 6. Three types of tasks
  7. 7. 1.mundane
  8. 8. 2. complicated
  9. 9. 3. interesting
  10. 10. Automated Testing reduces the mundane gives you more time for the interesting
  11. 11. The logistics
  12. 12. Sagar Barbhaya Automated Testing Leader
  13. 13. Every build process Every workshop Every new employee training Every champion Everyone uses the tools
  14. 14. Goals for being proactive Generate accessibility reports. Stop new issues. Identify the most problematic components. Address widespread issues first to maximize impact. Track improvement over time.
  15. 15. Automated testing empowers developers
  16. 16. Results
  17. 17. Axe + TurboTax Design System: 0 automated errors New tests for reduced motion and color
  18. 18. React Linting Turbo closed all errors in one week
  19. 19. Move to the complicated
  20. 20. Headings Keyboard Focus Management
  21. 21. Interesting
  22. 22. aria-owns User Preferences Color Branding
  23. 23. aria-owns What happened to our navigation?
  24. 24. Support for user preferences
  25. 25. Color Branding and Typography
  26. 26. Questions? Ted Drake @ted_drake Last-child.com

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  • AlyonaZhuravleva

    Jul. 3, 2021

Automated accessibility testing can greatly improve the product experience by empowering developers and designers to eliminate repetitive, mundane errors and focus on the challenging and interesting elements. This presentation focuses on the customer experience and how it can be improved by using automated testing throughout the software development cycle.

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