Luxury Marketing is often seen as behind the times within digital and affiliate marketing specifically, but now with an influx of bloggers and content sites being thrown into the marketing mix, alongside increasing confidence in the channel means that luxury businesses are not only embracing affiliates but potentially leading the way.
2. • What is Luxury Affiliate Marketing
• The Luxury Consumer
• The Evolution of Affiliate Marketing
• The Luxury Affiliate Marketing Paradox
• Managing a luxury affiliate programme
@7thingsmedia
AGENDA
32. “Affiliate marketing
is dead”
“Luxury customers
don’t use loyalty
sites”
“Vouchers cheapen
my brand”
“Luxury customers
don’t care about
deals”
“Black Friday is for
discount brands”
“Bloggers don’t
work on a CPA”
“I will lose control
of my brand with
affiliates”
“Affiliates don’t care
about brand
identify”
“Affiliates steal the
last click”
33.
34. HOW TO MANAGE A LUXURY AFFILIATE
MARKETING PROGRAMME
35. CONTROL OF CONTENT
• Ensure you have very clear content guidelines for your agency, affiliate
networks and publishers
– Board-level approval of what an affiliate is
– What creative can be used for affiliates?
– Can creative be amended?
– Can you create bespoke creative?
– Have you provided brand guidelines on typography?
• Be flexible within reason
• Regularly audit
36. VOUCHER, LOYALTY & CASHBACK
• If you have reservations, explore the reasons why and any workarounds
• Vouchers don’t need to be price reductions
• Have clear guidelines in place for voucher usage/ invest in a management
solution
• Don’t miss out on where your consumers are based on your preconceptions
• Have you openly reviewed the effectiveness of voucher/cash back
publishers?
37. SET A REALISTIC BUDGET
• Affiliate marketing is not “no win, no fee”
– Agency to manage the programme
– Network to do the tracking
• Affiliates are not just CPA
• Have you budgeted for product feeds?
• Be prepared to invest in additional creative and technical costs
• Have a budget for affiliate events, competition prizes & collateral
38. SUMMARY
• Luxury & fashion affiliate marketing is happening…if you are not doing it,
you are already losing out
• Luxury consumers are savvy, switched on and impulsive – take advantage of
their behaviours
• Carefully select an agency, network and publishers that compliment your
affiliate objectives
39. Sandra McDill
Chief Digital Officer - 7thingsmedia
sandra.mcdill@7thingsmedia.com
0207 017 3196
PS. This presentation is on your USB stick in your bag
THANK YOU
10.7 billion pounds is spent on fashion online in the UK and a huge proportion is due to the luxury fashion industry
Its not the sexy side of online commerce, but according to mckinsey, 75% of luxury consumers care about the returns policy, coming out as the most important factor. 73% said free shipping was most important – interesting when considering only 48% were interested in price
Deloitte luxury consumption report suggests that millenials are 3x times more likely to be driven by “trend” than older consumers.
In the millenials catergory I mentioned before, Deloitte suggest its over half in the under 35s
Mkinsey suggest that across the world 95% of luxury shoppers have a smartphone, with 100% penetration in some markets. 75% CONSUMERS JUGGLE MORE THAN 1 DEVICE
Forrester research a year ago suggest most luxury consumers expect retailers to have mobile website or app - However in Jan 2016 only half do.
Mkinsey suggest that across the world 95% of luxury shoppers have a smartphone, with 100% penetration in some markets. 75% CONSUMERS JUGGLE MORE THAN 1 DEVICE
Forrester research a year ago suggest most luxury consumers expect retailers to have mobile website or app - However in Jan 2016 only half do.
Forrester research a year ago suggest most luxury consumers expect retailers to have mobile website or app - However in Jan 2016 only half do.
25% USE IT DAILY
15% ON A DAILY BASIS
Begging the question, who is really telling the brand story, the brand or the consumers?
Black Friday and Cyber Monday marked the highest and 2nd highest sales days on record for Yoox NET-A-PORTER
Record breaking sales for Yoox NET-A-PORTER with:
1 order every 1.4 seconds
1 item sold each second
The most expensive item sold was priced at $27,307
My personal favourite: Saint Laurent mini-dress for $14,943
It is a myth that luxury consumers don’t use loyalty, cashback and voucher sites. All consumers do – in fact a number of those sites know that they have a high number of affluent, savvy consumers
Ted Baker cashback effectiveness review – 86% of sales from Quidco were new customers with a higher AOV