in this we explain the training module of Lemon tree hotel. we explain the training of 4 department - HR, Front Office, House Keeping and Food and Brevrages.

1. Training Module Of
BY- KANIKA BISHT (025)
REENU SINGH (045)
JAYA DAWAR (066)
GURPADAM KAUR (134)
ANKITA (154)
Lemon Tree

2. TRAINING MODULE OF
LEMON TREE

3. Introduction
 The training module is made for hotel which
comes under the hospitality sector. The core
idea behind the training module is to make
the employees well acquainted with the
organization’s structure and the workings
step by step.

4. Keywords
 Training
Training is the acquisition of Knowledge, skills,
and competencies as a result of the teaching
of vocational or practical skills and knowledge that relate
to specific useful competencies. Training has specific
goals of improving one's capability,
capacity, productivity and performance
 Training Needs
Training is needed in an organization to strengthen
team members and bring up their knowledge on the
company and the best way to help the business create a
report with its customers and make more money.

5. Lemon tree Hotels
 This award winning Indian hotel chain was founded in September 2002 and
currently owns and operates 21 hotels in 14 cities aggregating 2600 rooms with
over 3000 employees
 Lemon Tree Hotels was founded by Mr. Patu Keshwani in 2002. The first
Lemon Tree Hotel opened in Gurgaon in June 2004. It is in UdyogVihar
with 49 rooms
 Lemon Tree Hotels Private Limited (LTHPL) is the parent company which
owns the Lemon Tree Hotels brand
 Headquartered in New Delhi

6. The three associate brands under the parent company–
1
2
3
Lemon tree hotels
Lemon tree premier
RedFox hotels

7. The Company : From 2002 to
2013

8. Training Module Layout
 The hotel has four departments:
-Front Office
- Food and Beverages
- House Keeping
- Human Resource

9. Front Office
 Day 1:
 Ice breaking session
a. Introductory sessions
b. Lunch
c. Hotel show rounds
 Day 2:
 Voice and accent training
(Technical trainers study their voice quality)
 Day 3:
 Script Handling

10.  Day 4:
 Fact sheet
 Room size
 Room types
 Room services
 Day 5:
 Computer skills
 report writing
 Day 6 :
 Mock test

11. Food And Beverages
 Day 1:
 introduction of new joiners
 lunch
 hotel tour
 Day2:
 table manners
 How to set a table
 napkin and fork setting
 Day 3:
 Menu setting

12.  Day 3
 Serving the guest
 Day 4
 Tray lifting; item placing
 Day 5
 How to clean the table
 Day 6
 Computers operations
 Bill making
 Department reports

13. House Keeping
Day 1: Learning the Hotel Layout
 Each hotel housekeeper will need to become familiar with
the layout of the hotel.
 This includes learning where the kitchen and laundry areas
are, as well as the layout of the rooms.
 A tour of the hotel will be given to each employee.
Day 2:Conduct and Dress Code
 Hotel housekeepers will need to learn the appropriate ways
to interact with the guests, as well as be familiar with the
hotel to answer any questions a guest may have.
 A uniform is usually provided to a housekeeper; however, if
one is not, she will need to learn the expected dress code.

14. House Keeping
Day 3: Cleaning Techniques
 Training will be provided to help each housekeeper learn about
handling hazardous materials.
 Staff will be instructed on what needs to be cleaned with
different chemicals and how items should be handled and wiped
down.
Day4: Lost and Found Procedures
 It include information on what to do if a lost item is recovered in a
guest’s room or if a guest leaves any personal items behind.
 Hotels has a lost and found area where the items will be stored
until a guest recovers them.
 Housekeeping staff should adhere to the lost and found policies
and never attempt to return the item directly unless otherwise
instructed.

15. House Keeping
Day 5: Inventory Training
Housekeeper will need to keep an accurate
count of the inventory she is using on a daily
or weekly basis.
Staff will be trained on how much inventory
they will need for each room and what to do
in the event inventory is damaged, lost or
stolen.

16. Human Resource
 Human Resource management has evolved extensively
over the past years. Human resource is considered to be
the most important asset now days .There was a time
when unskilled people could easily solve the purpose of
hiring . But since the changing times the expectations bar
has raised and now the organizations now prefer hiring
the skilled laborers but not to forget who have that skill,
attitude, and the capability to do the work not only
effectively but also efficiently.

17. Day 1: Documentation and Filing
 Passport size photographs
 Birth certificate -original
 Address proof - photocopy
 Mark sheets etc - photocopy
 Copy of the joining letter- photocopy
 These documents are required to be filed in the file given
by the hotel.
 The task will take only one day

18. Day 2:Induction Program
 Familiarized with the Hotel
 Meet and greet session
 Duties and responsibilities of the new
employee
 Expectations
 Success of the Hotel
 Lunch

19. Day 3:Learn to operate Naukri.com and its
Products
 Training of the new employees through
webinar
 How to use the Portal
 Relevance :
To make the employees well versed with the
product so as to use the portal for job
postings

20. Day4: Job Postings
 After training of naukri.com
 Raining on Job postings – Fixed mailers
 Find out the Right resume
 Check the relevant and suitable profile
 Cold Calling
Note : a three day process under the
guidance of the mentor

21. Day 5: Recruitment and interview process
 Mock Interviews
 Pre-recorded interviews
 To attain perfection
 Note: The process will take 3 days or more

22. Day6: Performance Appraisal
 To make the recruiters understand the
performance appraisal system in the
organization and its importance
 Types of performance appraisal used in the
hotel:
360 degree feedback
Assessment Centers
Training records

23. Day7:Employee Relations
 To understand the ways to make harmonious
relations among the employees
 Methods to solve disputes in the organisation
 Dealing with Strikes etc
 Solving Disputes

24. Start Ahead
 Once the training is completed the
employees are good to start fresh with the
given set of targets
 Continuous Evaluation By the Mentors
 Several activities conducted
 Feedbacks taken

25. Training Does Not Stop Here
 On going process
 To keep the employees well equiped with the
knowledge
 In case of advent of new technology
 To solve the queries and doubts of the
employees