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CCC administrator proctor training


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A training guide for AIC Constructor Certification Commission exam administrators and proctors.

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CCC administrator proctor training

  1. 1. American Institute of ConstructorsConstructor Certification Commission Training for New Examination Site Administrators and/ Proctors
  2. 2. Purpose of Training• Provides a brief history and overview of Constructor certification.• Provides foundational information about the Constructor Certification Commission.• Provides responsibilities associated with your specific role in the Commission.
  3. 3. Training Instructions• Carefully view the Power Point slides and make notes of any questions you may have.• Complete two short assessments – one relating to your mastery of the material presented and the second of the session itself.• Complete any required Commission documents.• Contact the Commission Certification Manager at or 703-683-4999 to obtain answers to your questions.
  4. 4. History & Overview of Constructor Certification• Please go to to view the short Power Point presentation on the history and overview of constructor certification.• When complete continue with this presentation on the next slide.
  5. 5. Constructor Certification Commission Mission and GoalsMission - To certify Professional Constructors thorough establishedstandards based upon education, experience and examination process.Goals are to:•Provide a valid Constrictor verification process,•Improve the image of the Constructor and the constructionprofession,•Improve the standards of the practice of construction,•Promote the continual professional development of the Constructor.•Promote membership into an organization of professionalconstructors, the American Institute of Constructors, and•Promote the AIC Constructor Code of Ethics.
  6. 6. Constructor Certification Commission ObjectivesThe objectives of the Commission are to develop,implement and coordinate policies and proceduresfor:•The certification process,•A framework for the development of theprofessional Constructor,•A feedback process to higher educationconstruction programs and the industry, and•Continual professional development for practicingprofessionals.
  7. 7. Constructor Certification Commission Organization• The Commission is a semi-autonomous body that operates under the auspices of the American Institute of Constructors.• The Commission is the governing body and consists of a Board of Governors and Board of Advisors.
  8. 8. Constructor Certification Commission Board of Governors• Four elected for four year terms – all must be CPCs• Four appointed by AIC for four year terms – all must be CPCs and AIC members• One Public Member elected by eight Board of Governors• Votes on all matters coming before the Commission.
  9. 9. Constructor Certification Commission Board of Advisors• Maximum of 12 representing construction associations and other qualified individuals• Elected by Board of Governors with no designated terms of office• Votes on all issues that come before the Commission except those concerning the Operating Procedures, Expenditures of Commission Funds, Employment of contractors and specific certification issues as noted in the respective Commission Policy.
  10. 10. Constructor Certification Commission Committees and SubcommitteesExamination Committee - Responsible fordeveloping, assessing, validating, up-dating, andformatting questions on examinations.Examination Subcommittees: Item Writing Item Reviewing Writing Skills Scoring for Level I (AC) Examination
  11. 11. Constructor Certification Commission Committees and SubcommitteesSkills and Knowledge Committee Responsibilities:•Works with the AIC Professional StandardsCommittee to maintain and revalidate the body ofknowledge and provide the ExaminationCommittee with any changes for incorporation intofuture examinations.•Prepares and maintains the criteria for evaluatingcontinuing professional development programs.•Reviews the applications for certification forcompliance with certification criteria and suchother duties as the Commission may assign.
  12. 12. Constructor Certification Commission Committees and SubcommitteesSkills and Knowledge Subcommittees: Application Vetting Continuing Professional Development AuditFinance Committee - Responsible for preparingthe annual budget, monitoring the spending ofcommission funds and revenues and developingin conjunction with the Certification Manager,marketing plans.
  13. 13. Constructor Certification Commission Contractors• Management Contractor – is responsible for administering the day to day activities and events of the Commission. Talley Management Group Certification Manager – Mr. Joe Sapp• Examination Contractor – is responsible for all certification examination-related activities. Professional Testing Corporation President – Ms. Sallyann Henry
  14. 14. Constructor Certification Commission Major ProcessesCertification Examination Development - Entailsdeveloping and reviewing of questions andselecting them for both the Level I (AC) andLevel II (CPC) examinations. The developmentprocess includes working with the ExaminationContractor to insure all examinations are valid,reliable and fair through the utilization ofnationally recognized effective testpsychometric measures.
  15. 15. Constructor Certification Commission Major ProcessesCertification Examination Application andNotification - Includes the application process,determining eligibility to take the examinations,scoring of the both certification examinations,rescheduling of examinations, informingqualificants (examinees) of their performanceon examinations and conducting appeals (whenneeded).
  16. 16. Constructor Certification Commission Major ProcessesCertification Examination Site Selection andAdministration - Includes the identification,selection and maintenance of the sites,examination site activities and theadministration of examinations.
  17. 17. Constructor Certification Commission Major ProcessesCertification Maintenance - Includes assigning ofcertification numbers, maintaining one’scertification, allowable use of the AC and CPCcredential, validation of certificationexamination body of knowledge, review ofacceptability of required continuing professionaldevelopment documentation, reinstatingcertification and responding to communications.
  18. 18. Constructor Certification Commission Major ProcessesGovernance of Constructor CertificationActivities - Includes the responsibilities,qualifications and selection of Commission,Committee, Panel and Task Force members andcontractors, contractor employee jobdescriptions, joint construction associationchapter activities, documentation anddocument control.
  19. 19. Constructor Certification Commission Major ProcessesGovernance of Constructor CertificationActivities – Also includes conflict of interest,confidentiality, ethical conduct of Commissionmembers, volunteers, conractor staff andcertificants, whistleblowing, and selection,training and assessing of Commission members,volunteers and contractor staff.
  20. 20. Constructor Certification Commission Major ProcessesAll of these processes have specific policies andprocedures with associated documents. Someof these will be reviewed in the next portion ofthe training. All Commission Policies andProcedures along with their associateddocuments can be found
  21. 21. Process to Apply for and Become an Approved Commission Examination SiteComplete an Examination Site Application Form(Commission Document No. 26) answering to thefollowing criteria and sign and submit it to theCommission at least 60 days prior to administeringan examination:A. An examination administrator and one or moreproctors will be available to conduct all of theresponsibilities associated with the administrationof the certification examinations in accordance withCommission Policies 3.2 and 3.3.
  22. 22. Process to Apply for and Become an Approved Commission Examination SiteB. Commitment that there will be one proctor forevery 30 applicants taking the examination.C. Guarantee that there will be at least twoapplicants taking the examination the first time thenew site will administrator the examination(s).D. In the case of educational institutions serving asapproved examination sites, agreement that evenif there are no students from the respectiveinstitution taking the test that it still will beadministered if there are qualificants to sit for it
  23. 23. Process to Apply for and Become an Approved Commission Examination SiteE. Acknowledgment the there is noremuneration from the Commission for servicesrendered.F. Agree to inform the Commission within 45days of the scheduled examination of theinability to host the examination in any giventest period.
  24. 24. Process to Apply for and Become an Approved Commission Examination SiteThe application letter and signed form requesting tobecome an examination site is presented to theCommission for approval.If approved, the administrator at the examination sitewill be notified and the new site will be added to theCommission’s list of approved examination sites.If not approved, the person submitting the request tobecome a site will be so notified as to the reason(s) andprovided the opportunity to take corrective actions.New certification examination sites must be approved atleast 45 days before the next examination date.
  25. 25. Process to Apply for and Become an Approved Commission Examination SiteOnce approved the site will retain its status on a year-to-yearbasis unless said approval is removed from the Commission.On an annual basis, the Certification Manager, with input fromthe Examination Contractor Staff, will prepare a report to theCommission on the performance of the administrator and/orproctors at the various sites relative to fulfilling theirresponsibilities in a timely and quality manner.The report also will include the productivities of each site interms of number of examinations administered by certificationlevel for each examination site and any recommendations forimprovement.
  26. 26. Process to Apply for and Become an Approved Commission Examination SiteIn the event that negative feedback is receivedconcerning the performance of any examinationsite it shall be submitted to the Commission forreview and action.The decision could be to remove the site from thelist of approved ones, to continue recognizing thesite as approved with the condition of makingneeded improvements in a noted time frame orcontinue to recognize the site as approved withoutneeded conditions of improvement.
  27. 27. Process to Apply for and Become an Approved Commission Examination SiteThe security and integrity of the certificationexamination booklets and information is of thehighest concern to the Commission. Failure toproperly safeguard the confidentiality of theexamination materials and process will begrounds for the removal of the site as anapproved one.
  28. 28. Examination Site Administrator/Proctor QualificationsThe individuals must have educational and/orexperiential qualifications in the proctoring ofexaminations and be approved by the Commission.The individuals are not to have regular contact with thequalificants which include educators/trainers,administrators of academic units in which qualificantsare enrolled, co-workers, and others not approved bythe Commission. Exceptions to this requirement will beconsidered by the Commission in extenuatingcircumstances.
  29. 29. Responsibilities of Administrators and/or Proctors1. Have read and understand the following Commission Policies: 3.1 – Identification, Selection and Maintenance of Certification Examination Sites 3.2 – Examination Site Activities 3.3 – Administration of Certification Examinations and Document 11 – Commission Test Administration Policies and Procedures 5.6 – Ethical Conduct of Commission Members, Volunteers and Contractor Staff2. Complete all responsibilities in a timely and quality manner.3. Sign a Certification Examination Administrator and/or ProctorStatement (Commission Document No. 31).
  30. 30. Examination Site ActivitiesWithin 8 weeks of the administration of the certification examination, theExamination Contractor Staff will communicate with each examination siteadministrator informing them of the upcoming examination and requestingthat they verify the exact location where the examination will be held, thename or names of the proctors and specific contact information.In addition, a deadline will be provided by which the requested information isto be submitted to the Examination Contractor Staff. The deadline is usuallysix weeks prior to the date of the administration of the certificationexamination (s).In the event the requested information is not received in a timely manner,the Examination Contractor Staff will follow up with the respectiveexamination site administrator(s).
  31. 31. Examination Site ActivitiesApproximately ten (10) business days prior to the administration of theexamination(s), the certification examinations and other documents will besent to the various examination sites by the Examination Contractor Staff. Aseparate notice will also be sent to the examination site administratorsinforming them of the shipment and requesting that upon receipt theyconduct an inventory of the materials to be sure they are complete inquantity and in good condition.In addition, the examination site administrators will be asked to notify theExamination Contractor Staff of the receipt of the materials, that theycompleted the inventory and if any items are missing or in bad condition.This notification is asked for within five (5) business days prior to the date ofthe examination(s).
  32. 32. Examination Site ActivitiesIncluded with the materials sent to each examination site will be a copy of theCommission’s Test Administration Policies and Procedures (CommissionDocument No. 11) for the site administrator and proctor(s) to use for allactivities associated with preparing for, administering and following up afterthe examination.These individuals must read the material prior to the day of the administrationof the examination(s) and refer any questions to the Examination ContractorStaff.All examination site administrators and proctors are also provided the name ofa designated Examination Contractor Staff person and a 800 telephonenumber they can call in case they have any questions or encounter anyproblems on examination day.
  33. 33. Examination Site ActivitiesFollowing the administration of the examination(s), a member of theExamination Contractor will contact the examination site administrators toremind them to return the materials as per the instructions provided tothem.In the event the Examination Contractor does not receive the completedexaminations and other materials in a timely manner the ExaminationContractor Staff will follow up with the respective examination siteadministrators to determine the reason(s) and work to rectify the situation.This information is also provided to the Certification Manager who may needto assist the Examination Contractor staff. In addition, this informationserves as feedback when assessing the performance of examination sitepersonnel as required by Commission Policy 3.1.
  34. 34. Activities Prior to the Administration of the Examinations – Admission of Qualificants1. All candidates should present an Admission Notice from theProfessional Testing Corporation and a photo I.D. The Admission Noticesare to be checked by the Proctor for the correct examination level andtesting center. Collect the Admission Notices at the afternoon session andreturn with the other materials.2. If a candidate does not have an Admission Notice, check the nameagainst the Examination Roster. If the candidate’s name is on the rosterand presents a valid photo I.D., proceed with the admission process.3. Each candidate is required to sign in on the line indicated on theExamination Roster.4. A candidate who arrives after the official start time will be allowedentrance after full verification of identification and the completion of aLate Candidate waiver. By signing the waiver, the candidate understandshe will not be given extra time. Any candidate who refuses to sign thewaiver should not be permitted to sit for the exam and should beinstructed to contact the AIC Constructor Certification Commission toreschedule.
  35. 35. Activities Prior to the Administration of the Examinations – Admission of Qualificants5. Any candidate admitted late will NOT be given extra time to complete theexam.6. NO visitors are permitted in the testing room.7. Any irregularities should be noted on the Incident Report.8. The booklet numbers should be recorded on the Examination Roster. Also,candidates should initial when they receive the exam materials and whenthey return the exam materials in the appropriate spaces on the ExaminationRoster.
  36. 36. Activities Prior to the Administration of the Examinations – Test SecuritySecurity of test materials is the single most important factor for anyprofessional testing program. It is the chief responsibility of the Examiner tosafeguard all test materials from the time of receipt until they are returned.Tests must be kept in a locked, secure area.Check shipments of test materials within 24 hours of receipt to verify that thefull shipment has arrived and is free from tampering or damage. Reportreceipt of test materials and any irregularities to Professional TestingCorporation by e-mail to Richard Healy ( or telephone(212-356-0668 ).
  37. 37. Activities Prior to the Administration of the Examinations – Test SecurityThe examination material is confidential. No one is permitted to review theexamination contents except the candidates at the time of the testingsession. Copying, transcribing, or removal of test materials is strictlyprohibited. Any breach of security must be reported at once to ProfessionalTesting Corporation.All test booklets must be returned in accordance with procedures outlined inthe manual, never later than two days after the test administration.
  38. 38. General Directions to Proctors1. For questions on the day of the examination, please call Richard Healy at201- 936-2228.2. All directions in this manual must be followed exactly to ensure thatcandidates in all testing centers are tested under the same conditions.3. NO books or other reference materials may be taken into theexamination room.4. CALCULATORS: Calculators must have trigonometry functions withoutalpha programmable capabilities. Hand-held battery or solar operatedcalculators are permitted. Calculators with printing or programmingcapabilities, alpha keyboards, or part of cell phones or Blackberry typedevices are not allowed. Candidates can bring small bags containing items forpersonal use such as tissues, medications, wallets, and bottled water.
  39. 39. General Directions to Proctors5. A wall clock should be available for candidates to view. The timeremaining on the examination should be posted or announced at regular intervals.6. NOISE: The testing room must be a quiet, comfortable environmentwithout distractions. Any disturbance that may affect performance of candidates should be noted on the Examiners Report.7. EXHIBIT BOOKLETS: The exhibit booklets are printed in a double-sided format. Candidates may have to unfold the pages to view certain exhibits.8. DEFECTIVE BOOKLETS: If a candidate has a defective booklet, the Examiner should replace it. The number of the defective booklet and the replacement booklet should be noted on the Examiners Report.
  40. 40. General Directions to Proctors9. RESTROOM BREAKS: Candidates must obtain permission to leave theexamination room for a restroom break during the actual testing time byraising their hand. They must turn in their test booklet, exhibit, answer sheet,and cell phone before leaving the room. Only one candidate will be permittedto leave the room at a time. Note should be made on the Examiner’s Report ifany candidate is out of the testing room for any unusual length of time.10. SMOKING is prohibited in the testing room.If a candidate completes the exam early and leaves the testing room, thecandidate will not be allowed to re-enter the room.11. CELL PHONES: Examiners/proctors (and candidates) should not use cellphones or laptops while in the testing room.
  41. 41. General Directions to Proctors12. COMMENT FORMS: Examiners/proctors should not, at any time,attempt to answer any candidate’s questions regarding exam content.Candidates should be advised to answer the exam question to the best oftheir ability and then note their concern on the Question Comment Form.Comment Forms should be distributed at the start of the morning session,secured during the lunch break, and collected at the end of the afternoonsession. Comment forms are double-sided; candidates can use one side formorning and the reverse for afternoon.13. Under no circumstances is the examination room to be left unattendedby a member of the testing staff.
  42. 42. General Directions to Proctors14. ID NUMBERS: Candidate ID Numbers are listed on the ExaminationRoster for candidates who do not bring their Admission Notices. They shouldbe allowed to test as long as they included on the candidate roster.15. CHEATING: Do not directly accuse any candidate of cheating. If cheatingis suspected, have another staff person verify your suspicion. If verification ismade, move the candidate to another seat. Note the candidate’s name andID. Number on the Incident Report along with the names and ID. Numbers ofall other involved candidates.16. ILLNESS: If a candidate becomes ill and has to leave the exam, note thecandidate’s name on the Incident Report provided. Make sure you tell thecandidate that the answer sheet will be scored and the score reported toboth the candidate and entered into the AIC Constructor CertificationCommission’s records.
  43. 43. General Directions to Proctors17. EXAMINEE SURVEYS: Examinee Satisfaction Surveys should bedistributed and collected before the start of the Afternoon Session.Candidates are asked to complete the survey while remaining in theexamination room. They should not be allowed to leave without turning inthe survey. The surveys should be returned with the answer sheets in theExpress Mail envelope provided.18. PROCTOR SURVEYS: Examination Site Surveys should be completed bythe test examiner or proctor. Please return the Examination Site Survey withthe answer sheets and Examinee Satisfaction Surveys in the Express Mailenvelope provided.19. ANSWER SHEETS: Every candidate should use two (2) answer sheets: 1for the morning session and 1for the afternoon session.
  44. 44. General Directions to Proctors20. The Examiner or proctor should walk around the room frequently toguard against cheating, the copying of questions and answers, the removalof any pages from the test booklet, etc. Proctors should be highly visibleduring the examination. They should move around the room periodically toobserve any irregularities that may occur. Any of the above irregularitiesmust be noted on the Incident Report.