Stop wasting your time and energy on a constant hunt for information. Learn the tips and tricks to help you find the information you need when you need it.
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17. Underwri(en by: Presented by:
Example: Case Management
§ IdenKfy the metadata:
§ Does each case have a unique ID?
§ Are there enKKes (people or organizaKons) that relate to
one or more cases? Do they have unique IDs?
§ Are there arKfacts (evidence, work products, etc.) for
each case?
§ Must dates, user names, status, etc. be captured?
§ IdenKfy what can be added automaKcally as content is
captured.
30. Four Common Practices
of companies that successfully enable staff
to find the right information in stockpiled
content
31. EIM
1,200
Partners
80% of Fortune
500
25 Years of
Innovation
#1 Business
Network
#1
ECM
#1
DAM
FY16 $1.9B
Global Revenue
100,000+
Customers
12,000
Employees
OpenText – Enterprise Information Management
32. Don’t think of Enterprise Content Management as a
one-way repositoryNo. 1
COMMON
PRACTICE
§ Focus is on using content
and extracting insight
§ “Content in context”
§ Enabler of digital
transformation
33. Understand what’s frequently being looked for in your
firmNo. 2
COMMON
PRACTICE
§ Get reporting on commonly
accessed documents
§ Talk to users. Frustrations?
§ Only then apply technology
solutions
Monthly Views
Views
Month
Most Commented Top Requesters (YTD)
Ranking
1
2
3
4
Employee
Marilyn
Abdul
Steve
Jian
Views
562
510
210
61
Comments
Document Names
Classifica(on
# Docs
Contracts - Customers
Contracts - Suppliers
Affidavits
Invoices
3,241
2,722
1,988
917
34. Proactively auto-classify, re-classify, re-categorize, etc.
No. 3
COMMON
PRACTICE
§ Broadening of metadata is a
game changer for findability
§ Do initially, and down the
road
§ Especially high volume, low
touch content
35. No. 4
COMMON
PRACTICE
§ “Long tail” content in
fragmented sources
§ Search, including similarity
search
§ Technologies that look
beyond the literal
Apply technology to smartly (and holistically) look for
information
36. Recap
Don’t think of Enterprise Content Management
as a one-way repositoryNo. 1
COMMON
PRACTICE
Understand what’s frequently being looked for
in your firmNo. 2
COMMON
PRACTICE
No. 3
COMMON
PRACTICE
Proactively auto-classify, re-classify, re-
categorize, etc.
No. 4COMMON
PRACTICE
Apply technology to smartly (and holistically)
look for information