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[Webinar Slides] Take the Friction Out of Your Manual Processes with Intelligent Capture

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Learn how intelligent capture can eliminate friction in your information lifecycle and help you achieve faster and more intelligent business processes.

Want to follow along with the webinar replay? Download it here for FREE: https://info.aiim.org/how-to-achieve-friction-free-business-processes

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[Webinar Slides] Take the Friction Out of Your Manual Processes with Intelligent Capture

  1. 1. Underwritten by: #AIIMYour Digital Transformation Begins with Intelligent Information Management Take the Friction Out of your Manual Processes with Intelligent Capture Presented February 12, 2020 Take the Friction Out of your Manual Processes with Intelligent Capture An AIIM Webinar presented February 12, 2020
  2. 2. Underwritten by: Today’s Speakers Mark Brousseau President Brousseau & Associates Susheel John Vice President, Global Solutions & Strategy Leader ibml Host: Theresa Resek, CIP VP, Market Intelligence AIIM
  3. 3. Underwritten by: Mark Brousseau President Brousseau & Associates Introducing our Featured Speaker
  4. 4. Underwritten by: Digital Transformation is a Corporate Priority 39% 40% 20% 2% Very important Important Somewhat important Not important How important is digital transformation to your organization? Source: AIIM Industry Watch Study 2019, Using Intelligent Automation to Save Time, Money and Effort
  5. 5. Underwritten by: Digital Transformation To stay competitive traditional enterprises need to automate every process that could be automated
  6. 6. Underwritten by:
  7. 7. Underwritten by: Today’s Business Reality
  8. 8. Underwritten by: The Result Two-thirds of organizations say that their core back- end processes are less than 50% automated. Source: AIIM
  9. 9. Underwritten by: Day-to-Day Processes Remain a Manual Affair 48% Internal reviews & approvals 36% Human resources 34% Sales proposals & contracts 32% Customer comm. 29% Accounts payable & accounts receivable 26% Case mgmt. 23% Customer account onboarding Which business processes do you believe are the most likely candidates for automation in your organization? Source: AIIM
  10. 10. Underwritten by: Most Invoices Must Be Manually Handled Source: SharedServicesLink Future of Shared Services Report 19% 11% 17% 8% 9% 9% 3% 13% 6% 3% 2% None 1% – 15% 15% – 25% 25% – 35% 35% – 45% 45% – 55% 55% – 65% 65% – 75% 75% – 85% 85%– 95% More than 95% What percentage of the invoices you receive are processed straight-through, without human intervention? 64% of organizations manually handle most of the invoices they receive!
  11. 11. Underwritten by: Manual Processes = Wasted Time Source: PriceWaterhouseCoopers Percentage of the typical employee’s workday spent on activities that are wasteful or should be automated.
  12. 12. Underwritten by: What Organizations Want to Focus On Revenue growth Profitability Customer experience Gaining a competitive advantage Innovation
  13. 13. Underwritten by: The Goal: Better Processes & Service 53% 43% 51% Improve data quality Improve customer service Reduce manual processes Top three reasons for undertaking process automation Source: AIIM Industry Watch Study 2019, Using Intelligent Automation to Save Time, Money and Effort
  14. 14. Underwritten by: The Digital Transformation Challenge
  15. 15. Underwritten by: The Implications of Unmanaged Data
  16. 16. Underwritten by: Knowledge Workers Cannot Access Key Data 27% 48% 23% 3% A significant problem A problem Not a problem at all No opinion How significant a problem is managing the information that knowledge workers need to get their jobs done. Source: AIIM Industry Watch Study 2019, Using Intelligent Automation to Save Time, Money and Effort
  17. 17. Underwritten by: In the Digital Age, Information is an Asset § Information is an asset § Information has both potential and realized value § Information’s value can be quantified § Information should be accounted for as an asset § Information’s realized value should be maximized § Information’s value should be used for prioritizing and budgeting IT and business initiatives § Information should be managed as an asset Source: https://vincentlauzon.com/2016/01/17/stategic-data-infonomics-big-data/
  18. 18. Underwritten by: The Volume of Information Is Expected to Grow to 4.2X 2% 25% 21% 16% 10% 7% 5% 6% 2% 5% X 2X 3X 4X 5X 6X 7X 8X 9X 10X Think about the huge amounts of data and information currently coming into your organization (call this current volume “X”) – What do you predict this volume will be in 2 years? Source: AIIM Automating Governance and Compliance Study 2018
  19. 19. Underwritten by: There Is No End In Sight to Paper Documents of organizations say that scanning paper is still the most important part of their information management strategy 72% Source: AIIM 9 Things You Need to Know About Intelligent Capture
  20. 20. Underwritten by: Organizational Effectiveness vs. Information Automation 55.0 32.7 22.6 39.1 high performing organizations average organizations low performing organizations across all organizations Average in each category – what % of incoming information is processed AUTOMATICALLY? Source: AIIM Best Practices for Automating Information Governance, 2019
  21. 21. Underwritten by: Most Urgent Document Processing Challenges 17% 23% 28% 29% 30% 31% 33% 34% 35% 39% Receiving documents in different languages Facing competitive pressures and need to improve your customer service Trying to enforce regulatory compliance around documents entering the organization Dealing with outdated or complicated processes Worried about fraud and the security of your content Manually entering data from documents Having to manuallysort and enter data from a document into a system Receiving documents from diverse channels such as mobile devices,the Internet, or other digital channels Manually classifying and routing documents as theyenter your organization Having to work with different processes, systems, and interfaces where content plays a central role Source: AIIM Incorporating Intelligent Capture into your Digital Transformation Strategy, 2019
  22. 22. Underwritten by: Common Points of Friction in Capture Document Conversion Paper at Speed of Digital Multi-Source Ingestion Accuracy of Information Implementation Timelines Integration with other Systems
  23. 23. Underwritten by: 3 DELIVER Create Value2 ANALYZE Intelligently classify documents and extract metadata. 1 INPUT Any Source, Any Format: Physical documents, electronic documents and document images, via mailbox, email, fax and file transfer. Eliminate Friction with Intelligent Capture Data and documents to Workflow/BPM, ERP, CRM, RPA & LOB applications
  24. 24. Underwritten by: Intelligent Capture in Document Process Automation Input Analyze Deliver § Document normalization § OCR/ICR/OMR/PDF/A § Image clean-up / rotate § Eliminate blanks ValidateCapture Image Processing Classify Extract Deliver § Document on-boarding § Paper formats § 1-3 sample images § Context-based § Business rules § Database lookups § Database lookup § Manual override § Connect to customer’s ERP, ECM, BPM, RPA, etc. § On-premise, hybrid or cloud § Wide variety of paper documents for most know business applications § Small checks to large documents § Onion-thin paper to thick envelopes § Determine document type § Read Barcodes, OCR, MICR § Validate with databases § Print audit trails § Sort to relevant output pocket based on extracted information in real time § Sort out exceptions that need rework early in the process § Sort reusable separator sheets Real-time in-line intelligent capture improves downstream accuracy in mission critical processes
  25. 25. Underwritten by: Software Integrated into Information Ecosystem § Omni-Channel Document Ingestion § ML based Information extraction § Seamless integration to downstream system
  26. 26. Underwritten by: Things to Consider Do you have comprehensive strategy to capture both electronic & analog inputs? Is there a better way to digitize documents and accelerate it to digital processes while reducing costs? Centralization for better chain of custody where it makes best sense. Single platform for ingestion of multiple business inputs. Consider solutions with AI/ ML capabilities, especially if you are dealing with more unstructured forms. Seamless Integration to other business systems. Hybrid architecture for secure, scalable, future- proof systems.
  27. 27. Underwritten by: Mark Brousseau President Brousseau & Associates M_BROUSSEAU@msn.com Susheel John VP, Global Solutions & Strategy Leader ibml sjohn@ibml.com Contact Us!
  28. 28. Underwritten by: QUESTIONS?
  29. 29. Underwritten by:
  30. 30. Underwritten by: #AIIMYour Digital Transformation Begins with Intelligent Information ManagementYour Digital Transformation begins with Intelligent Information Management

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