1. INTEGRATING Rebecca K.
Miller
IPADS AND
Heather
TABLET COMPUTERS Moorefield-
Lang
INTO LIBRARY SERVICES Carolyn Meier
PART I March 8, 201 2

2. The Way it
Was
Courtesy of www.istockphoto.com

3. The Way
it Is
Image courtesy of Montlieu Academy of Technology

4. IPADS: OUR FUTURE?
Image from http://xkcd.com

5. OVERVIEW OF WEBINAR, PART I
March 8, 2012
 Welcome and overview of Webex
 Introductions of presenters
 Tablets: what are they?
 Tablet comparisons
 Types of tablet programs and setting them up
 Questions
 Preview of next week

6. INTRODUCTIONS
Heather Moorefield-Lang
hmlang@vt.edu
Carolyn Meier
cmeier@vt.edu
Rebecca K. Miller
millerrk@vt.edu

7. QUICK POLL!
What type of library do you work in?
A. Public
B. Academic
C. School
D. Special

8. INTEGRATING IPADS & TABLETS
 What types of libraries are integrating iPads and other tablet
computers? In short, all types.
 This webinar will touch on the use of tablets in
academic, public, and school libraries.
 Many thanks to our friends in dif ferent libraries all over the
country who have shared their stories with us!
 Stay up to date with us and our projects via our Tumblr site:
http://tabletsinlibraries.tumblr.com/

9. TABLETS: WHAT ARE THEY?
• Tablets are not a new technology
• The term ―tablet‖ is a bit
loaded, since it evokes recent
machines (tablet PC) to bear this
name, which were really
convertible laptops
• In this presentation, we will use
the term ―tablet‖ or ―slate‖ to
refer to the most recent
generation of tablet
computers, often exemplified by
Apple’s iPad
Image shared by Anandbadsu via a CC BY-NC-SA 2.0 license • Let’s review the evolution of
tablet computers…

10. THE TELAUTOGRAPH
Patented in 1888, the telautograph, is considered
the precursor to the fax machine and to the modern
tablet computer.
The machine uses an electrical stylus-type device to
create handwritten messages that can be sent from
one station to another.

11. THE DYNABOOK
Conceptualized by computer
scientist Alan Kay in
1968, the Dynabook was
intended to be an
educational tool to be used
by children.
Interestingly, Kay, who is
involved with One Laptop per
Child, has inspired the
development of an under-
$100 OLPC tablet, the XO-3:
Image from edibleapple.com
Visit One Laptop per Child for more information

12. THE APPLE BASHFUL
In 1983, Apple dreamed up the Bashful,
an early tablet-like computer that never
made it to the market.
The photos of these prototypes were
only revealed last year, after Apple’s
actual success with a tablet product!
Image from technabob.com

13. THE GRIDPAD
In 1988, the GRiDPad was
released. The touchscreen worked
on a handwriting-recognition
system that was used in Palm
devices. Palm Computing was
later founded by the GRiDPad’s
creator, Jeff Hawkins.
A GRiDPad cost $2,370, and was
mainly used by professionals in
healthcare and law enforcement.
Image from thetechcentral.com

14. THE APPLE NEWTON
The Apple Newton , although it may look
like a precursor to the iPad, was actually
one of the first personal digital
assistants (PDA) on the market. That
term—personal digital assistant—was
actually coined by Apple’s CEO (at the
time) John Sculley.
The Apple Newton was 4.5 X 7 in., and
weighed nearly a pound.

15. THE MS TABLET PC
The MS Tablet PC, like the one pictured
here, started shipping in 2002. This is
the image that many think of when they
hear the term ―tablet computer.‖
Really, it’s simply a laptop with a swivel
screen.
These machines ran Windows XP Tablet
PC edition, and included pen-
enabled, handwriting-enabled, and
speech-enabled applications. This sort
of ―tablet‖ computer never gained much
of the market share, and

16. THE IPAD
2010: Steve Jobs unveils the new
―touchscreen tablet‖ that renews the
way that consumers view and use
―tablet‖ computers.
While the iPad1 had a few issues (no
camera and no multitasking, to name
a few), the iPad re-envisioned
personal computing, and led to the
boom in touchscreen tablets that we
currently see.
Image from apple.com

17. IPAD EVOLUTION
Image from Mashable: http://mashable.com/2012/02/26/ipad-3-who-will-buy/

18. IPAD 3
Image from Mashable: http://mashable.com/2012/02/26/ipad-3-who-will-buy/

19. NEW IPAD

20. NEW IPAD: COMPARISON
 Announced yesterday (3/7) and available 3/16
 http://www.apple.com/ipad/compare/
 Changes to:
 Chip – better processor (2X the power)
 Display – Doubled ppi (from 132 to 264); 2048 X 1536 resolution
 Camera – iSight camera, HD, video stabilization, iPhoto
 Weight/size - .03 in. deeper and .11 lbs heavier
 Wireless – Wi-Fi, 4G (AT&T, Verizon)
 Price - $499-$829 (iPad2 now $399-$529)

21. WHY TABLETS
 Tablets as the ―post -PC device‖
 Flexible
 Portable
 Intuitive/easy
 Touch technology
 Apps and other content

22. TABLETS IN 2012
 Tablets, and their uses, are evolving nearly faster than we can
keep up with!
 Gartner Research found that tablet sales increased 261 .4%
from 2010 to 2011
 Pew Internet & American Life study found that ownership of
tablets and e-readers doubled from December 2011 to
January 2012…

23. US OWNERSHIP DOUBLES
Image from: http://pewinternet.org/Reports/2012/E-readers-and-tablets/Findings.aspx

24. QUICK POLL!
Do you own an…
A. iPad (1 or 2)
B. Android Tablet
C. Dedicated E-reader
D. Tablet AND dedicated E-reader
E. None of the above

25. 2012 TABLET MARKET
 Most major computer companies have a tablet computer on
the market, although Apple currently dominates the market
with its popular iPad
 Apple currently controls 59.1% of the worldwide tablet market
(as of Q4 2011)
 iPads sold in Q4 2011 (15.43 million) > any single vendor sold
of traditional PCs
 Amazon is a close second in the tablet market, gaining 16.7%
of the market share within that single quarter (Q4 2011)

26. TOP RATED:
CURRENTLY* ON THE MARKET…
 Apple iPad  Acer Iconia Tab
 Motorola Xoom  Archos 101
 Samsung Galaxy Tab  HTC Flyer Tablet
 Sony Tablet  Blackberry PlayBook
 Toshiba Thrive  ViewSonic ViewPad
 Asus EeePad Transformer  Dell Latitude ST
 T-Mobile (LG) G-Slate  Kindle Fire
 B&N NOOK Tablet
*As of March 3, 2012

27. INVESTING IN A TABLET
 New technologies are big investments in money, time, and
other resources
 Before deciding to make this investment, ask a few questions:
 What can the tablet(s) do that other technologies (e.g., e -
readers, netbooks) cannot?
 Who will be using the tablet(s)?
 How will users be using the tablet(s)?
 Where will users be using the tablet(s)?
 Who will support and maintain the tablet(s)?
 Is there an interest in continuing to explore the possibilities of
tablets? Who will stay up to date on updates, etc.?

28. WHY DO PEOPLE USE TABLETS?

29. WHY DO LIBRARIES USE TABLETS?
 Being able to match your need(s) to the tablet’s functions and
capabilities is essential to the success of your tablet
computer program
 For that reason, tablet programs in libraries need to start with
research into both user needs and tablet options…
 In the examples (practical applications) that we discuss, many
libraries focus on tablets for dif ferent reasons:
• E-reading • Providing new services
• Engaging learners • Delivering new content
• Supporting research • Productivity enhancement
• As assistive technologies • Professional development

30. SPECIFICATIONS TO CONSIDER
Before making a purchase decision, consider:
 Price
 Operating system
 Connectivity
 App availability
 Accessories
 Size and weight
 Features
(camera, microphone, video, speakers, ports)
 Storage
 Battery life
 Available technical support
 Any noted drawbacks

31. OPERATING SYSTEMS
• Currently, two main (competing) operating systems: iOS 5 (released October
2011) and Android v4.X (Ice Cream Sandwich; released December 2011)
• Google purchased Android in 2005
• Most Android tablets function very, very similarly
• Two others you may come across:
• BlackBerry PlayBook runs on the QNX operating system; they call it the
BlackBerry Tablet OS
• HP TouchPad (if you can find one) uses webOS
• Windows 8 expected release late 2012

32. BEST RATED* AND MOST POPULAR
TABLETS**
 Apple iPad2
 Samsung Galaxy Tab
 Motorola Xoom
 Asus EeePad Transformer
 Acer Iconia Tab
 LG/T-Mobile G-Slate
 Toshiba Thrive
 Kindle Fire
* Re f e r e n c e s l i s te d a t e n d o f p r e s e n t a t i o n
* * Ve r y r e c e n t t a b l e t s , s u c h a s t h e K i n d l e F i r e a n d S o ny Ta b l e t , h av e m u c h l e s s i n f o r m a t i o n
a n d r e v i e w s av a i l a b l e , b u t c a n b e m e a s u r e d by t h e s a m e s t a n d a r d s t h a t we w i l l d i s c u s s h e r e

33. IPAD 2
Image from apple.com

34. PRE-INSTALLED APPS

35. SAMSUNG GALAXY TAB
Galaxy Tab 7.0 inch
Galaxy Tab 10.1 inch

36. PRE-INSTALLED APPS

37. MOTOROLA XOOM
Images from Motorola Xoom official press pictures at CES 2011

38. ASUS EEEPAD TRANSFORMER
Images from techradar.com

39. ACER ICONIA TAB
Iconia Tab A100 (7 in.)
Iconia Tab A500 (10.1 in.)

40. TOSHIBA THRIVE
Image from: http://www.usatoday.com/tech/columnist/edwardbaig/2011-07-27-toshiba-thrive_n.htm

41. LG/T-MOBILE G-SLATE

42. PRE-INSTALLED APPS ON HONEYCOMB
PLATFORM

43. KINDLE FIRE
Images from amazon.com

44. Tablet Price Display/ Storage Connectivity Battery Features Apps
weight Life
iPad $399- 9.7 in. / 16/32/64 GB Wi-Fi 9/10 hrs. Cameras (2) 500,000+
$829 1.33 lbs Video Rec. In Apple
Wi-Fi + 3G Speaker/Mic AppStore
Galaxy Tab $199- 7.0 in./ 16/32 GB Wi-Fi 9 hrs. Cameras 450,000+
$629 0.85 lbs Video Rec. in Android
Wi-Fi + 3G Speaker/Mic. Market
10.1 in./
1.25 lbs
Xoom $499- 10.1 in./ 32 GB Wi-Fi 10 hrs. Cameras
$599 1.5 OR 1.6 lbs Video Rec.
Wi-Fi + 3G Speaker/Mic.
Eeeepad $399- 10.1 in./ 16/32 GB Wi-Fi 9.5 hrs. Cameras
Transformer $499 1.5 lbs Video Rec.
Wi-Fi + 3G Speaker/Mic.
Iconia Tab $330- 10.1 in./ 8/16/32 GB Wi-Fi 8.6 hrs. Cameras
$550 1.69 lbs. Video Rec.
Wi-Fi + 4G (only Speaker/Mic.
some models)
G-Slate $800 8.9 in./ 1.4 32 GB Wi-Fi 8.6 hrs. Cameras
lbs Wi-Fi + 3G/4G Video Rec.
Speaker/Mic.
Thrive $379- 10.1 in./1.66 8/16/23 GB Wi-Fi 7.4 hrs. Cameras
$559 lbs Video Rec.
Speakers/Mic.
Full size ports
Kindle Fire $199 7 in./0.91 lbs 8 GB Wi-Fi 8 hrs. Speakers

45. IMPACT ON DEVICE USAGE

46. QUICK POLL!
Do you think tablets will replace e-
readers?
A. Yes
B. No
C. I’m not sure yet

47. WHAT ABOUT E-READERS?
 The big question: will (do) tablets replace e -readers?
 The answer: it depends
 We’ll discuss book apps later (Kindle, Nook, iBooks), but
tablets are impacting the market for and usage of e -readers
 According to the Nielsen survey, 24% of e -reader users use
their e-readers less of ten once they started using a tablet
 Significance? Libraries may want to seriously consider the
flexibility of the devices they invest in.

48. T YPES OF TABLET PROGRAMS
 Libraries interested in purchasing tablets may have a variety
of objectives:
 For staff: productivity, exploration, experience
 For in-house use: in classes, in story times, for other specific
purposes inside the library or other educational setting
 For circulation: users can check out for personal use
 Keep these dif ferent objectives in mind as we discuss building
a tablet program and explore various examples

49. SETTING UP A PROGRAM
 We’ll discuss these steps a bit here, and also touch on them
in the examples we’ll explore.
 Assessing needs
 Finding funding
 Purchasing
 Circulating
 Developing policies
 Staff training
 Tech support
 User support
 Marketing
 Assessing the program

50. QUICK POLL!
My library’s tablet program is…
A. Up, running, and successful!
B. In the works
C. Still a year or more in the future
D. There are no plans at all for a
tablet program

51. ASSESSING NEEDS
 Technology plan, strategic plan, or mission of library
 Gather information
 Inventory current services
 Offered by library
 Offered by competitors
 Inventory current needs
 Focus groups and interviews
 Surveys
 Observations
 Anecdotal evidence

52. FINDING FUNDING
 Many of the projects we’ll be exploring in this workshop have
become a reality because of grant funding or other donations.
 Tumblr site contains some resources:
http://tabletsinlibraries.tumblr.com/funding

53. A FEW FUNDING RESOURCES
 Consider local partnerships or funding opportunities
 Consider the following funding sources:
 Perma-Bound (http://www.perma-bound.com/grants-and-funding.faces)
 DonorsChoose.org (http://www.donorschoose.org/)
 Tech Soup for Libraries (http://techsoupforlibraries.org/)
 Grants.gov (http://www.grants.gov/)
 IMLS grants (http://www.imls.gov/applicants/search.aspx )
 NEH grants (http://www.neh.gov/grants/grants.html)
 Library Grants (http://librarygrants.blogspot.com/)
 Library Works
(http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx )

54. PURCHASING
 After making the initial decision to purchase
tablets, again, think about the specifications and content
available for the device(s).
 Consider what accessories you may want to purchase and
circulate along with the device you select (e.g., keyboard?
VGA or HDMI adapters?)
 Leave room in your budget for apps and other accessories you
may want or need down the road

55. SAMPLE BUDGET: IPADS
 Devices
 10 iPad 2s (16 GB, Wi-Fi only): $4,000.00
 Accessories
 10 Smart Covers: $400.00
 10 iPad sleeves: $250.00
 5 Digital AV adapters: $200.00
 5 VGA adapters: $150.00
 5 Pogo Styli: $75.00
 3 Camera connection kits: $100.00
 Circulating
 TechLogic MediaSurfer kiosk system: $20,000
 Storage
 Bretford PowerSync Cart for iPads: $2,600.00
 Maintenance
 13‖ MacBook Pro: $1,200.00
 iTunes account: $0.00
 Apps
 $300/year

56. PURCHASING APPS
 One license per device
 Apple Volume Purchase Program for iOS apps and books
 K-12
 Higher education
 http://www.apple.com/education/volume-purchase-program/
 Purchasing for non-educational entities
 Volume licensing for business
 Multiple accounts
 ―Gifting‖ an app from a single account
 Android apps

57. CIRCULATING
 If you are planning to circulate the tablets, you’ll need to
consider a few fundamentals of the program:
 Physical space—where will the devices be kept and charged?
 Tracking the device
 Content that will be placed on the device
 Accessories that will either circulate or be made available
 Procedures to restore the device after it has been returned

58. MEDIASURFER KIOSK
• Works with iPads and other tablets/media
devices
• Automatically wipes and restores/syncs
• Integrates with any ILS
• More information:
http://www.getmediasurfer.com/product-
details.html

59. BRETFORD IPAD PRODUCTS
Cart available in two sizes: 20
or 30 iPads
Tray syncs up to 10 iOS
devices
(iPads, iPods, iPhones)

60. ACCOUNTS VS. PROFILES
 Profiles/Accounts do not act as dif ferent user accounts on
laptops or desktops
 Profiles are administrative for restrictions, security, etc.
 Accounts are connected with user and facilitates Apple
interactions
 All apps are visible on iPad – no matter how many accounts
are used on single iPad – until the iPad is erased and reset to
factory settings

61. ACCOUNTS
 Attached to user
 Facilitate Apple
interactions
 Purchase and update
apps
 Sync data between
devices

62. PROFILES

63. SYSTEMS PROFILE PRIVILEGES

64. WHEN CIRCULATING…
 If a user adds an app or other content
through his/her own account, he/she still has
access to it, just not on the returned device
 The returned device can be wiped, restored to
factory settings, and then synced with the
institutional/library iTunes account
 This can take anywhere from 5 minutes to an
hour, depending on how much content needs
to be restored.

65. RESET

66. ERASE

67. SYNC
From iTunes
• Factory settings restored
• Apps are updated and restored upon sync
• All of this occurs on the library’s Apple
account

68. RESTORE

69. DEVELOPING POLICIES
 As with all library resources, you’ll need to develop policies to
manage the use of the tablets. These can include:
 User eligibility
 In-house v. external checkout
 Loan period
 Late fees
 Damage fees
 Renewals
 Holds
 User agreements/contracts

70. QUICK POLL!
How long is the loan period for tablets
at your library?
A. Less than 1 day
B. 1-3 days
C. 3-5 days
D. 5-7 days
E. More than 7 days

71. EXISTING POLICIES
 A number of libraries that currently circulate iPads have
policies posted on the web :
 Virginia Tech’s Art + Architecture Library:
http://www.lib.vt.edu/artarch/ipad -policy.html
 MIT Lewis Music Library:
http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf
 Wake Forest University:
http://zsr.wfu.edu/about/policies/technology -ipad
 L.E. Phillips Memorial Public Library:
http://www.ecpubliclibrary.info/services/library -services/ipads.html

72. IPAD RECORD FROM
VIRGINIA TECH LIBRARIES
Catalog record
links to policy

73. EQUIPMENT LOAN POLICY
VIRGINIA TECH LIBRARIES

74. EXISTING USER AGREEMENT
 Many libraries have posted their loan and user agreements for
iPads (and other equipment) online:
 Thomas Cooper Library at University of South Carolina:
http://library.sc.edu/complab/iPad%20Agreement.pdf
 Marshall University Libraries:
http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_L
iability_Agreement.pdf
 Bowling Green State University Libraries:
http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572
 L.E. Phillips Memorial Public Library:
http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrowi
ng_Agreement_4_Hour_In_House_2011.pdf

75. STAFF TRAINING & EXPLORATION
 The most important factor? Put the devices in the hands of
library staf f!
 Public services staf f need to be equipped to answer questions
and provide front-line support

76. TRAINING AND USER GROUPS
 Set up a way for staf f to communicate about using the
devices. Examples include :
 Briar Cliff University’s discussion group:
http://bcutalks.wordpress.com/
 iPad and Tablet User Group at Georgetown’s Lauinger Library:
http://events.georgetown.edu/events/index.cfm?Action=View&Calen
darID=212&EventID=91592
 Radford University’s McConnell Library iPad blog:
http://mozart.radford.edu/ipad/

77. USER SUPPORT
 Aside from equipping staf f to support users, there are a
number of other ways libraries starting tablet programs
should consider supporting users:
 Creating help documentation
 Creating tutorials (non-Flash, in the case of iPads) to be placed on
library website and on devices
 Setting up open houses or petting zoos to familiarize users with the
new devices in a safe setting
 Holding regular workshops related to the devices. Partner with
experts.

78. MARKETING
 How will you let people know this service exists?
 Ideas include:
 Media (town or school newspapers)
 Facebook (and other social media) announcements
 Highlight on website
 Presentations for different groups
 Events like open houses or petting zoos
 Other usual publicity outlets

79. ASSESSING
 How will you know that your tablet program is meeting the
needs of the community?
 Consciously gather and store data
 Circulation statistics (if appropriate)
 Survey data
 Observational and anecdotal data
 Set a time in the future (6 months? A year?) to critically
review the program’s successes and weaknesses and
incorporate feedback

80. PRACTICAL APPLICATIONS:
L. E. PHILLIPS MEMORIAL PUBLIC LIBRARY
EAU CLAIRE, WI
Image from: http://volumeone.org/articles/article/2769/Check_Out_the_Tech

81. PROGRAM SPECIFICS
 iPad program launched on September 21 , 2011
 Funding
 $50,000 grant from the Presto Foundation
 To provide tools to address accessibility issues, and to help the
community be able to explore new technologies
 Program basics:
 Circulating 32 iPad1 devices, 6 for in-house use
 64 GB, Wi-Fi only
 7-day loan period
 Content:
 1000 public domain e-books
 10 audiobooks (because of space and restoration time)
 Free apps and shortcuts (to avoid legal issues)

82. L.E. PHILLIPS MEMORIAL IPAD WEBPAGE
http://www.ecpubliclibrary.info/services/library-services/ipads.html
• Available through
grant funding
• Content loaded onto
each device
Marketing & Media
Help guides
User agreements
Non-Flash tutorials

83. IPAD CATALOG RECORD (10/2011)
10/3/2011
12 days in, the iPad
circulation program is
extremely popular

84. IPAD CATALOG RECORD (3/2012)
3/3/2012
5 months later,
popularity remains

85. USER SURVEY
Available: http://eauclairepubliclibrar y.com/sur vey/index.php? sid=56372

86. MEDIA COVERAGE

87. LESSONS FROM PHILLIPS MEMORIAL
 Be proactive and anticipatory when coming up with policies
and help documentation
 When you have many tablets (e.g., 32), don’t circulate them
all at once; instead, allow staf f to become familiar with the
checkout procedure by releasing a few at a time
 Lend the devices out to staf f first, so the staf f can become
familiar with them
 Seriously consider the content that you place on the device —
how much space is there? What’s legal?
 Make sure that the library website, and help documents, are
tablet friendly: mobile, and not Flash -based.
 Assess the entire proram from day one!

88. QUESTIONS
 Now it’s your turn: what do you want to know about what
we’ve explored so far?
 If we don’t know the answer today, we’ll research it for you
and have an answer next week, when we’ll also cover:
 Add what we’ll cover in the second session

89. REFERENCES: PART I
 Acer Inc. (2011). Iconia Tab. Retrieved from
http://www.acer.co.uk/ac/en/GB/content/series/i conia -tab -a
 Amazon.com. (2011). Kindle Fire. Retrieved from
http://www.amaz on.com/dp/B0051VVOB2/? tag=googhydr -
20&hvadid=14070388795&ref=pd_ sl_1fda8bda85_ b
 Apple Inc. (2011). iPad Technical Specificati ons. Retrieved from
http://www.apple.com/ipad/specs /
 Asus. (2011). Eee Pad. Retrieved from http://eee.asus.com/en/eeepad/
 Consumer Repor ts. (2011 , September). Tablets & e -book reader s.
Consumer Repor ts, 76 (9), 43-47.
 Consume Repor ts (2011 , June). Por table computer s. Consumer
Repor ts, 76 (6), 34-40.
 Gar tner Research. (2011 , September 22). Gar tner says Apple will have a
free run in tablet market holiday season as competitor s continue to lag.
Retrieved from http://www.gar tner.com/it/page.j sp?i d=1 800514

90. REFERENCES: PART I
 King, Rachel. (201 2, Februar y 23). Apple no. 1 in mobile -PC market share
worldwide. CNET. Retrieved from h t t p : / / n ew s .c n et .c o m/ 8 3 01 - 1 3 57 9 _ 3 -
57 3 8 3 8 2 5 - 37 / a p p le - n o - 1 - i n - m o b i l e - p c - m a rket - s h a r e -
w o r l d wi d e / ? p a r t = r s s & s ub j = n ew s & t a g = 2 5 47 - 1 _ 3 - 0 - 2 0 .
 Motorol a Mobility, Inc. (2011). Motorola Xoom. Retrieved from
http://www.motorola.com/Consumer s/US -EN/Consumer -Product -and -
Ser vices/Tabl ets/ci.M OTOROL A -XOOM -with- WiFi -US-EN .alt
 Nielsen News. (2011 , May 5). Connected devices: How we use tablets in
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91. CREDITS & THANKS: PART I
 Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia
Tech
 Rick Barrow, Project Associate, VA Assistive Technology System,
Virginia Tech
 Depar tment of Assessment & Librar y Access Ser vices , Univer sity
Libraries, Virginia Tech
 Ross Edmonds, Web Designer & Sof tware Manager, Univer sity Libraries,
Virginia Tech
 Neal Henshaw, Classroom Manager, Univer sity Libraries, Virginia Tech
 Kevin Jarrett, add title here
 Lesley Moyo, Director for Librar y Research & Instructional Ser vices,
Univer sity Libraries, Virginia Tech
 Stephen Rechtman, PC Hardware/Sof tware Suppor t Analyst, Univer sity
Libraries, Virginia Tech
 John Stoneberg (and staf f), Librar y Director, L.E. Phillips Memorial
Public Librar y
 Patrick Tomlin, Head, Ar t + Architecture Librar y, Virginia Tech