March 2011 Webinar Slides from Jeff Hajek and Tim McMahon on Builiding a Lean Continuous Improvement Culture

1. 12 Ways to Start Building a Continuous Improvement Culture Presented by Jeff Hajek Gotta Go Lean Tim McMahon A Lean Journey Version 3/9/2011

2. Introduction

3. Many Small Wins, Rather than the Occasional Big Win Regular uninterrupted activity is required of all people in the organization. Small wins keep up the enthusiasm and reinforce habit. Images courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Chocolate_cupcakes.jpg http://commons.wikimedia.org/wiki/File:Tartachocolate.jpg

4. Plan for 10% Improvement Time Improvement doesn’t happen by accident. Must have projects ready-many unplanned opportunities. Improvement time is invested, not spent. Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Stoppuhr.jpg Poll

5. Attitude Toward Failure Everyone fails from time to time. Do you punish or treat it as part of learning? Failure can not be avoided. It is necessary learning that must occur. Make Failure OK! Additional Reading: Make Failure Acceptable http://www.aleanjourney.com/2009/07/make-failure-acceptable.html Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Tacoma-narrows-bridge-collapse.jpg

6. Don’t Harvest (All of Your) Gains Don’t eat your seed corn. Put some gains in reserve to make future improvements. 10% of time should be spent on improvement efforts. Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Barton_Stacey_-_Harvesting_-_geograph.org.uk_-_942829.jpg

7. Emphasis on Team In the US we love heroes. Teams are greater than the sum of the individual parts. Teams need to be mentored and developed. Additional Reading: Not All Groups are Teams http://www.aleanjourney.com/2009/06/not-all-groups-are-teams.html Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Chicago_Cubs_team_picture,_1906.jpg

8. Standardize Your Systems Create a foundation for success. 5S Process documentation Operations reviews Daily management Stand-up meetings Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Pouring,_Take_Two.jpg

9. Measure Performance It is true you get what you measure. Performance measures need to be aligned with what you want to achieve. Drive good behaviors. Think long term. Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Fotothek_df_n-18_0000164_Mikrometerschraube.jpg Poll

10. Reward Success Teams should know they are appreciated. Financial: bonuses, raises, promotions, commissions Non-financial: parking spaces, days off, free lunch Recognition Must be linked to actions to get better. (No magical improvements.) Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:The_Presidents_Cup_golf_trophy.jpg

11. Go to the Gemba Go see for yourself at the place where the work is done. Going to the Gemba gets the entire team involved in identifying and solving problems. It is grounded in fact finding using actual conditions from the actual workers who perform the work. Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Hyundai_car_assembly_line.jpg Article: The Importance of Going to the Gemba http://www.aleanjourney.com/2009/09/importance-of-going-to-gemba.html

12. Don’t Make All the Gains for the Company Splitting the pie… Shareholders Execs/managers Vendors Employees Customers Governments Partners Who decides what is fair? Best bet: grow the pie! Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Tarte_au_fromage_blanc.png

13. Develop People Encourage and foster learning and teaching at all levels. Build knowledge in problem solving thinking and countermeasures. Encourage continuous improvement. Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:Human_evolution.svg

14. Commit to the Long Haul Focus on education. Mistakes are OK during learning process. Small changes every day. Everyone participates. You are never done. Image courtesy of Wikimedia Commons http://commons.wikimedia.org/wiki/File:The_Long_Road_Ahead.jpg

15. Conclusion Many Small Wins, Rather than the Occasional Big Win Plan for 10% Improvement Time Attitude Toward Failure Don’t Harvest (All of Your) Gains Emphasis on Team Standardize Your Systems Measure Performance Reward Success Go to the Gemba Don’t Make All of the Gains for the Company Develop People Commit to the Long Haul

17. Lean Training System

18. http://www.Velaction.com

19. PowerPoint from $8.99

20. DVDs from $24.99

22. Copyright Terms You may modify this presentation for use within your own organization. You may distribute this presentation within your own organization. You may not distribute this presentation, its derivative works, or images contained within it outside of your own organization.