10 slider for QMS awareness, very basic of ISO 9001:2015

1. QMS Awareness Training
An overview of the Quality
Management System
Prepared by
Anupam Ray

2. • It’s a quality management
system that can be
adopted by any kind of
organization
• The system is focused
towards the meeting of
customer requirements
and enhancing of
customer satisfaction
Keywords:
1. Quality
2. Management system
3. Customer requirements
4. Customer satisfaction

3. “Degree to which a set of inherent characteristics
fulfils requirements”
(source – ISO 9001:2015)
Customers
provides
Organization
Products / services
requirements
supplies
Characteristics
How was it?
Satisfied? Not satisfied?
improve
1
2
3
4
5
Proprietary and confidential. All rights reserved

4. “a system to direct and control an organization with respect
to quality!!!”
QMS expressed as the organizational goal and aspirations
(source – ISO 9001:2015)
Quality Management System
Processes
Objectives
Policies

5. Results
of the
QMS
Quality Management System (4)
Organization
and its context
(4)
Customer
requirements
Needs and
expectations of
relevant
interested
parties (4)
Customer
satisfaction
Product and
services
Leadership
(5)
Improvement
(10)
Support and
Operation
(7,8)
Performance
Evaluation (9)
Planning (6)
PLAN DO
CHECKACT

6. Part of Quality Manual
Published on Intranet
Expresses Top Management’s
commitment towards quality
All employees MUST understand and
apply the quality policy

7. 8 Quality Management Principles….
The ISO 9001
Standard is based
on these principles
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to
management
6. Continual improvement
7. Evidence-based decision making
8. Relationship management

8. Employee responsibility….
• Know the Quality Policy
• Aware of the relevance and
importance of your activities and how
you contribute to the achievement of
the quality objectives
• Compliant with the requirements of
the QMS, as stated in the Quality
Manual, procedures, Quality Plan,
etc.
• Provide feedback or ideas about the
QMS
• Report any nonconformities

9. What do you measure….
1. Customer satisfaction (Survey, returns rate,
complaints, lost business, etc)
2. Process conformance and effectiveness (internal
audit)
3. Process performance (Key Performance Indicators
and quality objectives)
……….…Analyze what you measure………….

10. What to improve….
• The organization shall continually improve the
effectiveness of the quality management system
through the use of the quality policy, quality
objectives, audit results, analysis of data, corrective
and preventive actions and management review.
• All nonconformities require corrective actions
• All potential nonconformities require preventive
actions.