As a long-term customer ZF Friedrichshafen AG has used AQDB for many years now – in this case study ZF Friedrichshafen AG shares experiences working with the solution and provides insights into its new correspondence management system.

1. ACCENTURE SOFTWARE FOR
HUMAN CAPITAL MANAGEMENT
AUTOMATING HR
CORRESPONDENCE
HOW ZF FRIEDRICHSHAFEN AG
IS MANAGING ITS DOCUMENT
LIFECYCLE SINCE SEVEN YEARS.

2. 2
EASING EMPLOYEE COMMUNICATIONS
Copyright © 2018 Accenture All rights reserved.
AQDB is part of a portfolio of
software solutions that manage
HR correspondence
ON-PREMISE AND IN THE
CLOUD.

3. 3
WHAT’S THE CHALLENGE?
Copyright © 2018 Accenture All rights reserved.
40,000+
Employees in Germany
HR administrators
100+
Existing SMART FORMS
were too rigid and …
DIFFERENT HR PROCESSES
applied across its VARIOUS
LOCATIONS.
… PROGRAMMING was
required to make changes.
Locations with
individual processes
10
HR
Administration
Recruiting
Payroll
processing
Health
management
WHATWASINVOLVED?

4. 4
A NEW APPROACH
Copyright © 2018 Accenture All rights reserved.
OPTIMIZE AND SYNCHRONIZE
HR processes across all sites
DEFINE AND HARMONIZE
templates & text modules
MOVE ALL APPLICANT CORRESPONDENCE
TO A STANDARD SYSTEM
leveraging SAP eRecruiting
ZF Friedrichshafen wanted to:

5. HOW DOES
AUTOMATED HR
CORRESPONDENCE
HELP?
5Copyright © 2018 Accenture. All rights reserved.

6. Copyright © 2018 Accenture All rights reserved.
6
SIMPLIFIES EVERYDAY HR
WITH STANDARDIZED TEMPLATES
160
Microsoft Word templates are integrated
into AQDB
“Making adjustments to AQDB templates is a
really fast and easy process.”
Template manager, ZF Friedrichshafen, Saarbrücken

7. Copyright © 2018 Accenture All rights reserved.
with a team of “template innovators”
ENHANCES PROCESSES
10 External job interview
templates were reduced
from 10 to one
Management of text modules
reduced from 20+ locations
to being managed centrally
1
20
1

8. 8
EASES E-RECRUITING
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100+ employees or temporary
workers join the company at
different locations
on certain key dates
120,000 e-mails have been
automatically generated and sent in
the first half of 2018
Scaled talent applications

9. Copyright © 2018 Accenture All rights reserved.
WORD
TEMPLATES
easy to use and adapt –
no programming.
REDUCES EFFORTS
Gain flexibility, stability and control
It takes much less time to
introduce it to NEW HR
COLLEAGUES
DOCUMENT
PREVIEW simplifies
the configuration of new
templates.
INTERFACE
WITH SAP HCM
easy to manage.

10. Copyright © 2018 Accenture All rights reserved.
• Uses personnel numbers for
EMPLOYEE-SPECIFIC DATA in
predefined templates
• Direct access to ACCURATE, UP-TO-
DATE VERSIONS of data and text
modules
• Automatically enters barcoded documents
into ELECTRONIC PERSONNEL
FILES
INTRODUCES “LIVING” SYSTEM
Handle large numbers of employees and applicants

11. Copyright © 2018 Accenture. All rights reserved. 11
WHAT ARE THE
BENEFITS OF
AUTOMATING HR
CORRESPONDENCE?

12. 12
FLEXIBLE AND FAST AND …
Copyright © 2018 Accenture. All rights reserved.
• Efficient completion of
routine tasks
• Administrators can
handle changes without
needing IT support
• Cloud-based solution
also available for
correspondence
management
almost
0
Document
error rates
QUALITY!

13. Copyright © 2018 Accenture All rights reserved.
• Automation and data integration
• No programming skills are necessary
• Quick, easy creation of ready-to-use documents
• Eliminates errors by default
• Effective content management
• Interface to SAP SuccessFactors
• Long-term storage in all the archiving and digital
personnel file systems approved by SAP.
TELL ME MORE ABOUT
THE SOFTWARE SOLUTION
Take a look at:
Accenture Quick Document Builder
Accenture Document Composer

14. 14
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