Citizens are looking to engage with government through digital services at an increasing rate, however the experience varies widely from agency to agency. Leading agencies are viewing their website as the primary method for communicating with citizens, and are developing citizen-centric websites, mobile experiences and opening up data to increase digital engagement. While many see digital services as a logical next step, getting there is easier said than done. Fortunately, there are government organizations leading the way such as the State of New York and City of Louisville. In this webinar, hosted by Govloop, you’ll hear from both Louisville and New York about: - How they approached their website through a citizen-centric lens - The results they’ve seen and what’s next on their digital roadmaps - Practical tips for creating a citizen-centric digital government

1. Enhancing Your Digital Presence to
Increase Citizen Engagement
● Jason Ballard - CIO of Louisville
● Kishor Bagul - Former CTO, State of New York
● Melanie Galinski - General Manager of NY.gov
● Jessica Harrison - UX Manager of NY.gov
● Dan Katz - Technical Director, Acquia Public
Sector

2. Government is becoming Digital. FAST.

13. Thank You