This is an overview of the Business Model Generation book given at Umm Al Qura University, Faculty of Dentistry (UQUDent) along with a mini workshop about Business Model Canvas and how to use it with your team.
32 attendees including students and faculty staff participated and enriched the discussion of the book.
Check https://gibbon.co/Active/business-model-generation
#UQUDent_BMG for more resources.
7. • Mass Market
• Niche Market
• Segmented
• Diversified
• Multi-sided Platform
CUSTOMER SEGMENTS
For whom are we creating value?
Who are our most important customers?
8. VALUE PROPOSITION
Characteristics
• Newness
• Performance
• Customization
• “Getting the Job Done”
• Design
• Brand/Status
• Price
• Cost Reduction
• Risk Reduction
• Accessibility
• Convenience/Usability
What value do we deliver to the customer?
Which one of our customer’s problems are we helping to solve?
Which customer needs are we satisfying?
9. CHANNELS
Through which Channels do our Customer Segments want to be
reached?
How are we reaching them now? Which ones work best?
1- Awareness
2- Evaluation
3- Purchase
4- Delivery
5- After sales
Channel Phases
10. CUSTOMER RELATIONSHIPS
Examples:
• Personal assistance
• Dedicated Personal
Assistance
• Self-Service
• Automated Services
• Communities
• Co-creation
What type of relationship does each of our Customer Segments
expect us to establish and maintain with them?How costly are they?
11. REVENUE STREAMS
Types:
• Asset sale
• Usage fee
• Subscription
Fees
• Lending/Renti
ng/Leasing
• Licensing
• Brokerage
fees
• Advertising
For what value are our customers really willing to pay?
How are they currently paying? How would they prefer to pay?
Fixed Pricing
Dynamic Pricing
12. KEY RESOURCES
Types of Resources
• Physical
• Intellectual (brand
patents, copyrights,
data)
• Human
• Financial
What Key Resources do our Value Propositions require? Our Distribution
Channels? Customer Relationships? Revenue Streams?
13. KEY ACTIVITIES
Categories:
• Production
• Problem Solving
• Platform/Network
What Key Activities do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue streams?
14. KEY PARTNERSHIPS
Different types of partnerships:
• Strategic alliances
• Coopetition
• Joint ventures
• Buyer-supplier
Motivations for Partnerships
• Optimization and economy
• Reduction of risk and uncertainty
• Acquisition of particular resources and
activities
Who are our Key Partners? Who are our key suppliers?
Which Key Resources are we acquiring from partners?
Which Key Activities do partners perform?
15. COST STRUCTURE
Is Your Business More
• Cost Driven
• Value Driven
Sample Characteristics:
• Fixed Costs (salaries, rents, utilities)
• Variable costs
• Economies of scale
• Economies of scope
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?