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Design Sprints
side-by-side review
@AdilsonChicoria
by
Service Design Sprint
Google Ventures Sprint
&
Why Design?
http://ibm.biz/TDC-2015
Bluemix was built from
the ground up using



IBM Design Thinking and 



has 10 times more users
today than initially
projected.
Part of IBM’s $1 billion investment in cloud computing
http://www.ibm.com/design/blog-iconic-bm.shtml
Innovation by Design
Innovation by Design
Desirability

(human)
Innovation by Design
Viability

(business)
Desirability

(human)
Innovation by Design
Viability

(business)
Desirability

(human)
Feasibility

(technical)
Innovation by Design
Viability

(business)
Desirability

(human)
Feasibility

(technical)
innovation
Challenge Solutions
Challenge Solutions
Understand Explore Prototype Evaluate
Challenge Solutions
Understand Explore Prototype Evaluate
Challenge Solutions
Understand Explore Prototype Evaluate
Design Thinking
Design Thinking
Understand Explore Prototype Evaluate
Design Thinking
Understand Explore Prototype Evaluate
Context
People
Relationships
User Drives
Behavior
Mental Model
Attitudes
User Journey
Pain Points
Desires
Ideas
Ideas
Journeys
Product
User Interaction
experience
Co-creation
Bring
the Usertalk to
user
gather
the team
define a
challenge
observe
connect
findings
figure out
the
user journey
build raw-
and-fast
observe
learn
reframe
learn
see
materialize
product
service
service
Personas
Bring
the User
Design Thinking
Understand Explore Prototype Evaluate
Context
People
Relationships
User Drives
Behavior
Mental Model
Attitudes
User Journey
Pain Points
Desires
Ideas
Ideas
Journeys
Product
User Interaction
experience
Co-creation
Bring
the Usertalk to
user
gather
the team
define a
challenge
observe
connect
findings
figure out
the
user journey
build raw-
and-fast
observe
learn
reframe
learn
see
materialize
product
service
service
Personas
Bring
the User
user perspective storytelling
Design Thinking
Understand Explore Prototype Evaluate
Context
People
Relationships
User Drives
Behavior
Mental Model
Attitudes
User Journey
Pain Points
Desires
Ideas
Ideas
Journeys
Product
User Interaction
experience
Co-creation
Bring
the Usertalk to
user
gather
the team
define a
challenge
observe
connect
findings
figure out
the
user journey
build raw-
and-fast
observe
learn
reframe
learn
see
materialize
product
service
service
Personas
Bring
the User
user perspective storytelling
Opportunitiesinsights Barriers
Design Thinking
Understand Explore Prototype Evaluate
Context
People
Relationships
User Drives
Behavior
Mental Model
Attitudes
User Journey
Pain Points
Desires
Ideas
Ideas
Journeys
Product
User Interaction
experience
Co-creation
Bring
the Usertalk to
user
gather
the team
define a
challenge
observe
connect
findings
figure out
the
user journey
build raw-
and-fast
observe
learn
reframe
learn
see
materialize
product
service
service
Personas
Bring
the User
user perspective storytelling
Opportunitiesinsights Barriers
Design Thinking
Understand Explore Prototype Evaluate
Context
People
Relationships
User Drives
Behavior
Mental Model
Attitudes
User Journey
Pain Points
Desires
Ideas
Ideas
Journeys
Product
User Interaction
experience
Co-creation
Bring
the Usertalk to
user
gather
the team
define a
challenge
observe
connect
findings
figure out
the
user journey
build raw-
and-fast
observe
learn
reframe
learn
see
materialize
product
service
service
Personas
Bring
the User
user perspective storytelling
Opportunitiesinsights Barriers
Design Thinking
Timeboxing
Timeboxing
Sprint
Timeboxing
Sprint
essential to driving the right types of behavior from the
participants.
Timeboxing
Sprint
essential to driving the right types of behavior from the
participants.
It’s not just important in speeding up
Timeboxing
Sprint
essential to driving the right types of behavior from the
participants.
energy economy and social collaboration
It’s not just important in speeding up
Timeboxing
Understand Explore Prototype Evaluate
Challenge Solutions
Sprint
essential to driving the right types of behavior from the
participants.
energy economy and social collaboration
It’s not just important in speeding up
Timeboxing
Understand Explore Prototype Evaluate
Challenge Solutions
essential to driving the right types of behavior from the
participants.
energy economy and social collaboration
It’s not just important in speeding up
Design Sprint
Service Design Sprint
The Minimum Valuable Service
MVS Model
theservicestartup.com
Service Design Sprint
The Minimum Valuable Service
MVS Model
theservicestartup.com
The sprint gives teams a shortcut

to learning without building and
launching.
Google Ventures Sprint
gv.com/sprint
Organizing your Sprint
interactions
Organizing your Sprint
interactions
Day 1 Day 2 Day 3 Day 4
week 1 week 2 week 3
Organizing your Sprint
interactions
Day 1 Day 2 Day 3 Day 4
week 1 week 2 week 3
Day 1 Day 2 Day 3 Day 4
week 1 week 1
Organizing your Sprint
interactions
Day 1
Monday
Day 2
Tuesday
Day 3
Wednesday
Day 4
Thursday
Day 5
Friday
Day 1 Day 2 Day 3 Day 4
week 1 week 2 week 3
Day 1 Day 2 Day 3 Day 4
week 1 week 1
Context
Clear your calendars and gather some essential supplies.
Multidisciplinar Team
Service Design Sprint
Google Ventures Sprint
4 day - no sequencial days
5 days - sequencial days
pre Sprint
Plain your sprint interactions
Context
Clear your calendars and gather some essential supplies.
Multidisciplinar Team
Service Design Sprint
Google Ventures Sprint
4 day - no sequencial days
5 days - sequencial days
pre Sprint
Plain your sprint interactions
Context
Clear your calendars and gather some essential supplies.
Multidisciplinar Team
Service Design Sprint
Google Ventures Sprint
4 day - no sequencial days
5 days - sequencial days
Schedule a user study before you start the sprint
pre Sprint
Plain your sprint interactions
Understand
Understand
MONDAY: UNPACK
“unpack” everything they know draw insights from the team together
create a simple user story
set the scope for the week
take useful notes as a team
Time Machine (past/present/future) - create perspective around the challenge
Sprint Ethnography - 15 min to talk to people who uses to faces our challenge
Hero Profile: capture extreme attitudes and build attitudinal profile and
mental models
Invoking your Heroes: recruiting real uses that fills up the Hero attitudes
and mental models
Humanize::Projection
Day
1
Explore
Explore
Ethnography: 50 min interviews with real users that fits the Hero Profile
The Hero Quest: download the interview data and build the journey
challenges (faced by the Hero) and explore how he is solving/overcoming it.
Discuss Opportunities and Barriers for hero desires and pain points
Tuesday: SKETCH
Team will work individually to draw detailed solutions on paper
Everyone works separately to ensure maximum detail and depth
with minimum groupthink.
Breaking it down into four discrete steps (Notes, Mind Map, Crazy 8s, and
Storyboard),
Humanize::Perpectives
After sketching, you’ll use a structured critique and weighted voting to select the
best ideas from the field of possibilities.
Co-criation: bring real plain users and Heroes to co-create ideas among the
groups teams
Day
2
Day
3
Prototype
Prototype
WEDNESDAY: DECIDE
Decide which prototype
Draw a storyboard, which serves
as a blueprint of your
forthcoming prototype
Select research participants and get
to work planning Friday’s interviews
THURSDAY: PROTOTYPE
Build an entire realistic-looking
prototype in just eight hours
Gather a team of experts, assign
roles, and put your plan into
motion
Service Principles
The MVS Journey: prototype the service journey with ideas and
solutions
Hero Pitch: the Hero will pitch(and defend) the team ideas to
other teams and stakeholders
Crystallize::Playground
Day
3
Evaluate
Evaluate
Crystallize::Polish-off
FRIDAY: TEST
Show your prototype to real customers in 1-on-1 interviews.
Observe, taking notes as a team and finding patterns in real time
Ideas have all been exposed to oxygen — some will be smash
hits, while others will meet an early end.
Playback: call the users and observe them walking through your
service prototype
Polish-off: refine and polish-off
Backlog: create your Threshold/Performance/WoW/Waste prioritized
backlog
Carving the Pitch: build your MVS selling pitch
Day
4
Service Design Sprint
Google Ventures Sprint
4 day - no sequencial days
5 days - sequencial days
Validated High
Definition Prototypes
post Sprint
Learning 

by Immersion
in your own
opportunity
Discover your
User Oriented
Business
Principles
Business
Backlog
Learning 

by Immersion
in your own
opportunity
Service Design Sprint Google Ventures Sprint
some differences
Service Design Sprint Google Ventures Sprint
some differences
4 day - no sequential days 5 sequential days
Service Design Sprint Google Ventures Sprint
some differences
Service Dominant Logic Product Experiences
4 day - no sequential days 5 sequential days
Service Design Sprint Google Ventures Sprint
some differences
Service Dominant Logic Product Experiences
4 day - no sequential days 5 sequential days
The Team works with user
since the beginning
The team does not participate in
the user research
The User Research is a input to
the Sprint
Service Design Sprint Google Ventures Sprint
some differences
Service Dominant Logic Product Experiences
4 day - no sequential days 5 sequential days
Co-creation does not include
the real user
Co-creation includes the
regular and Hero users
The Team works with user
since the beginning
The team does not participate in
the user research
The User Research is a input to
the Sprint
Service Design Sprint Google Ventures Sprint
some differences
Service Dominant Logic Product Experiences
High Definition PrototypesLow Definition Prototypes
4 day - no sequential days 5 sequential days
Co-creation does not include
the real user
Co-creation includes the
regular and Hero users
The Team works with user
since the beginning
The team does not participate in
the user research
The User Research is a input to
the Sprint
Service Design Sprint Google Ventures Sprint
some differences
Service Dominant Logic Product Experiences
High Definition PrototypesLow Definition Prototypes
4 day - no sequential days 5 sequential days
Co-creation does not include
the real user
Co-creation includes the
regular and Hero users
Minimum Valuable Service Minimum Viable Product
The Team works with user
since the beginning
The team does not participate in
the user research
The User Research is a input to
the Sprint
Obrigado!
@AdilsonChicoria
adilsonchicoria.com
designsprints.com.br

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Design Sprints side-by-side service design sprints vs google venture sprints

  • 1. Design Sprints side-by-side review @AdilsonChicoria by Service Design Sprint Google Ventures Sprint &
  • 2.
  • 5. Bluemix was built from the ground up using
 
 IBM Design Thinking and 
 
 has 10 times more users today than initially projected.
  • 6. Part of IBM’s $1 billion investment in cloud computing http://www.ibm.com/design/blog-iconic-bm.shtml
  • 12.
  • 16. Challenge Solutions Understand Explore Prototype Evaluate Design Thinking
  • 18. Design Thinking Understand Explore Prototype Evaluate Context People Relationships User Drives Behavior Mental Model Attitudes User Journey Pain Points Desires Ideas Ideas Journeys Product User Interaction experience Co-creation Bring the Usertalk to user gather the team define a challenge observe connect findings figure out the user journey build raw- and-fast observe learn reframe learn see materialize product service service Personas Bring the User
  • 19. Design Thinking Understand Explore Prototype Evaluate Context People Relationships User Drives Behavior Mental Model Attitudes User Journey Pain Points Desires Ideas Ideas Journeys Product User Interaction experience Co-creation Bring the Usertalk to user gather the team define a challenge observe connect findings figure out the user journey build raw- and-fast observe learn reframe learn see materialize product service service Personas Bring the User user perspective storytelling
  • 20. Design Thinking Understand Explore Prototype Evaluate Context People Relationships User Drives Behavior Mental Model Attitudes User Journey Pain Points Desires Ideas Ideas Journeys Product User Interaction experience Co-creation Bring the Usertalk to user gather the team define a challenge observe connect findings figure out the user journey build raw- and-fast observe learn reframe learn see materialize product service service Personas Bring the User user perspective storytelling Opportunitiesinsights Barriers
  • 21. Design Thinking Understand Explore Prototype Evaluate Context People Relationships User Drives Behavior Mental Model Attitudes User Journey Pain Points Desires Ideas Ideas Journeys Product User Interaction experience Co-creation Bring the Usertalk to user gather the team define a challenge observe connect findings figure out the user journey build raw- and-fast observe learn reframe learn see materialize product service service Personas Bring the User user perspective storytelling Opportunitiesinsights Barriers
  • 22. Design Thinking Understand Explore Prototype Evaluate Context People Relationships User Drives Behavior Mental Model Attitudes User Journey Pain Points Desires Ideas Ideas Journeys Product User Interaction experience Co-creation Bring the Usertalk to user gather the team define a challenge observe connect findings figure out the user journey build raw- and-fast observe learn reframe learn see materialize product service service Personas Bring the User user perspective storytelling Opportunitiesinsights Barriers
  • 24.
  • 27. Timeboxing Sprint essential to driving the right types of behavior from the participants.
  • 28. Timeboxing Sprint essential to driving the right types of behavior from the participants. It’s not just important in speeding up
  • 29. Timeboxing Sprint essential to driving the right types of behavior from the participants. energy economy and social collaboration It’s not just important in speeding up
  • 30. Timeboxing Understand Explore Prototype Evaluate Challenge Solutions Sprint essential to driving the right types of behavior from the participants. energy economy and social collaboration It’s not just important in speeding up
  • 31. Timeboxing Understand Explore Prototype Evaluate Challenge Solutions essential to driving the right types of behavior from the participants. energy economy and social collaboration It’s not just important in speeding up Design Sprint
  • 32.
  • 33. Service Design Sprint The Minimum Valuable Service MVS Model theservicestartup.com
  • 34. Service Design Sprint The Minimum Valuable Service MVS Model theservicestartup.com The sprint gives teams a shortcut
 to learning without building and launching. Google Ventures Sprint gv.com/sprint
  • 36. Organizing your Sprint interactions Day 1 Day 2 Day 3 Day 4 week 1 week 2 week 3
  • 37. Organizing your Sprint interactions Day 1 Day 2 Day 3 Day 4 week 1 week 2 week 3 Day 1 Day 2 Day 3 Day 4 week 1 week 1
  • 38. Organizing your Sprint interactions Day 1 Monday Day 2 Tuesday Day 3 Wednesday Day 4 Thursday Day 5 Friday Day 1 Day 2 Day 3 Day 4 week 1 week 2 week 3 Day 1 Day 2 Day 3 Day 4 week 1 week 1
  • 39. Context Clear your calendars and gather some essential supplies. Multidisciplinar Team Service Design Sprint Google Ventures Sprint 4 day - no sequencial days 5 days - sequencial days pre Sprint Plain your sprint interactions
  • 40. Context Clear your calendars and gather some essential supplies. Multidisciplinar Team Service Design Sprint Google Ventures Sprint 4 day - no sequencial days 5 days - sequencial days pre Sprint Plain your sprint interactions
  • 41. Context Clear your calendars and gather some essential supplies. Multidisciplinar Team Service Design Sprint Google Ventures Sprint 4 day - no sequencial days 5 days - sequencial days Schedule a user study before you start the sprint pre Sprint Plain your sprint interactions
  • 43. Understand MONDAY: UNPACK “unpack” everything they know draw insights from the team together create a simple user story set the scope for the week take useful notes as a team Time Machine (past/present/future) - create perspective around the challenge Sprint Ethnography - 15 min to talk to people who uses to faces our challenge Hero Profile: capture extreme attitudes and build attitudinal profile and mental models Invoking your Heroes: recruiting real uses that fills up the Hero attitudes and mental models Humanize::Projection Day 1
  • 45. Explore Ethnography: 50 min interviews with real users that fits the Hero Profile The Hero Quest: download the interview data and build the journey challenges (faced by the Hero) and explore how he is solving/overcoming it. Discuss Opportunities and Barriers for hero desires and pain points Tuesday: SKETCH Team will work individually to draw detailed solutions on paper Everyone works separately to ensure maximum detail and depth with minimum groupthink. Breaking it down into four discrete steps (Notes, Mind Map, Crazy 8s, and Storyboard), Humanize::Perpectives After sketching, you’ll use a structured critique and weighted voting to select the best ideas from the field of possibilities. Co-criation: bring real plain users and Heroes to co-create ideas among the groups teams Day 2 Day 3
  • 47. Prototype WEDNESDAY: DECIDE Decide which prototype Draw a storyboard, which serves as a blueprint of your forthcoming prototype Select research participants and get to work planning Friday’s interviews THURSDAY: PROTOTYPE Build an entire realistic-looking prototype in just eight hours Gather a team of experts, assign roles, and put your plan into motion Service Principles The MVS Journey: prototype the service journey with ideas and solutions Hero Pitch: the Hero will pitch(and defend) the team ideas to other teams and stakeholders Crystallize::Playground Day 3
  • 49. Evaluate Crystallize::Polish-off FRIDAY: TEST Show your prototype to real customers in 1-on-1 interviews. Observe, taking notes as a team and finding patterns in real time Ideas have all been exposed to oxygen — some will be smash hits, while others will meet an early end. Playback: call the users and observe them walking through your service prototype Polish-off: refine and polish-off Backlog: create your Threshold/Performance/WoW/Waste prioritized backlog Carving the Pitch: build your MVS selling pitch Day 4
  • 50. Service Design Sprint Google Ventures Sprint 4 day - no sequencial days 5 days - sequencial days Validated High Definition Prototypes post Sprint Learning 
 by Immersion in your own opportunity Discover your User Oriented Business Principles Business Backlog Learning 
 by Immersion in your own opportunity
  • 51. Service Design Sprint Google Ventures Sprint some differences
  • 52. Service Design Sprint Google Ventures Sprint some differences 4 day - no sequential days 5 sequential days
  • 53. Service Design Sprint Google Ventures Sprint some differences Service Dominant Logic Product Experiences 4 day - no sequential days 5 sequential days
  • 54. Service Design Sprint Google Ventures Sprint some differences Service Dominant Logic Product Experiences 4 day - no sequential days 5 sequential days The Team works with user since the beginning The team does not participate in the user research The User Research is a input to the Sprint
  • 55. Service Design Sprint Google Ventures Sprint some differences Service Dominant Logic Product Experiences 4 day - no sequential days 5 sequential days Co-creation does not include the real user Co-creation includes the regular and Hero users The Team works with user since the beginning The team does not participate in the user research The User Research is a input to the Sprint
  • 56. Service Design Sprint Google Ventures Sprint some differences Service Dominant Logic Product Experiences High Definition PrototypesLow Definition Prototypes 4 day - no sequential days 5 sequential days Co-creation does not include the real user Co-creation includes the regular and Hero users The Team works with user since the beginning The team does not participate in the user research The User Research is a input to the Sprint
  • 57. Service Design Sprint Google Ventures Sprint some differences Service Dominant Logic Product Experiences High Definition PrototypesLow Definition Prototypes 4 day - no sequential days 5 sequential days Co-creation does not include the real user Co-creation includes the regular and Hero users Minimum Valuable Service Minimum Viable Product The Team works with user since the beginning The team does not participate in the user research The User Research is a input to the Sprint