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Will you still have a job in marketing of the future?
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The Radically Digital Division of Proximity BBDO
Will you still have a job in marketing of the future?
Marketing is going to become a much more
technology-driven activity
Marketing is going to become a much more
science-driven activity
Some really plausible possibilities
with technology- and science-driven marketing…
Will you still have a job in marketing of the future?
Marketing is going to become a much more technology-driven activity
A sensor is a device
that measures a physical quantity
   and converts it into a signal
which can be read by an observer
      or by an instrument.
Slow down, please!
First Try
Second Try
Third Try
Fourth Try
Fifth Try
A phenomenon called “feedback loops”

                                1                     2
                         Evidence                     Relevance
           The radar-equipped sign                    The sign also displays the legal speed
       flashes a car’s current speed.                  limit to put your own speed in context.




                                 4                     3
                            Action                    Consequences
          Drivers slow an average of                  People are reminded of the downside of
14 percent—usually for several miles.                 speeding: traffic tickets, accidents, ...
Every product can have sensors from now on...
It helps solve problems that shouldn’t be problems
Meet “GlowCaps”
Smartphones are the easiest solution to give direct feedback
On top of that: smartphones are the
                    most widespread sensor-equipped tools

                                                                   sor
                                                            gps sen
       camera


                r                                             gyroscope
proximity senso


   accelerometer                                            moisture
                                                             sensor

   ambient light
     sensor                                                   microphone
Sensor ubiquity will turn objects,
   locations and people into
networked, interactive elements.



              ABI Research
Marketing is going to become a much more science-driven activity
Consumers claim to hate
marketing - mostly, because
    they get too much
   unwanted marketing.



   Eric Goldman, Tech Law Professor, Santa Clara University
Will Social Media Be the New Nielsen for TV Ad Buyers?




                       Source: Nielsen
15%
Sponsored by FORD, COCA-COLA and AT&T
Sponsored by FORD, COCA-COLA and AT&T
Traditional focus groups
are a Cro-Magnon form
  of market research.



K. Pradeep, CEO of Neurofocus (owned by Nielsen Research)
Apple aficionados don’t just like their iPads; they’re preprogrammed to like them.
=   =
≠
≠
Some really plausible possibilities
with technology- and science-driven marketing…
Your mass media will become (almost) one-to-one
Your product will start the conversation for you
The quest for lowering thresholds
The quest for lowering thresholds




                    Bart Muskala

                    Bart Muskala
The quest for lowering thresholds




                    Bart Muskala

                    Bart Muskala
New: Pepsi Smart
Pepsi, ore,
      gm
nothin g less
 nothin
                  Your sma
                 knows ‘ev rtphone
                          erything’
                    about you
Pepsi, ore,
      gm
nothin g less
 nothin
                                                                         Your sma
                                                                        knows ‘ev rtphone
                   A nearby Pepsi can                                            erything’
                                                                           about you
                 triggers a notification
                                                    Pepsi
                                          Can Pepsi access your data?
Pepsi, ore,
      gm
nothin g less
 nothin
                                                                         Your sma
                                                                        knows ‘ev rtphone
                   A nearby Pepsi can                                            erything’
                                                                           about you
                 triggers a notification
                                                    Pepsi
                                          Can Pepsi access your data?




                  Profile & sensor
                 data are accessible
                      for Pepsi
Loyalty programs made easy




                       09281631
Loyalty programs made easy




                       09281631
Loyalty programs made easy




                         09281631

                  10 Pepsi’s! Nice!
                  Congratulations, y
                                     ou
                  had your 10th Pep just
                                      si this
                  week. That gives
                                      yo
                  bonus of 100 points u a
                                      !

                   + 100 credits
Fully automatic member-gets-member Bonuses

           an
Bart’s c


                                                             One for
                                                                       Jan




                                 Bart’s place
Fully automatic member-gets-member Bonuses

           an
Bart’s c


                                                             One for
                                                                       Jan




      Generosity Bonus!
      Congratulations, because
      you’re a generous guy for
      sharing your precious
      Pepsi cans with Jan:

            + 50 credits          Bart’s place
Fully automatic member-gets-member Bonuses

           an
Bart’s c


                                                                    One for
                                                                              Jan




      Generosity Bonus!                          Welcome Jan!
      Congratulations, because                   Thanks for joining our
      you’re a generous guy for                  loyalty program. You just
      sharing your precious                      earned your first points.
      Pepsi cans with Jan:                       Check out what you can
                                                 do with it in our Shop.
            + 50 credits          Bart’s place
                                                  + 100 credits
In-store activation based on insights




             Local retailer
In-store activation based on insights




                                                  epsi
                              Don’t forget your P
                                                      your
                              Just a q uick reminder:
                                                       ost
                              stash at    home is alm
                                                   ou’re a
                              empty  . And since y e in a
                                              r, we’r
                               good custome
                                              d:
                               generous moo
             Local retailer

                                -1€ on a 6-pack
“Can’t go wrong” co-partnerships




           Local retailer
“Can’t go wrong” co-partnerships




        A tasty opportunity
       Since you like both Pepsi
       and Lay’s chips, we offer
       you this unique opportunity



              +        =1€
            Local retailer
Note to self: don’t subscribe to all
 About to expire.
Please replace me!
                                                Tobacco use can
                                               make you impotent!




                       Your pampers is
                     almost empty. Time
                        for a new one!
Your mass product will become unique and perfect
“Ask your cat and it will tell you to buy Whiskas”
!
happy, healthy cat
  less vet costs
                        happy, loyal owner
                           huge database
                       with cat eating habits
                     built-in loyalty program
                      lots of opportunities for
                             interaction
Will you still have HjobANSWER of the future?
                  T a E in marketing
Two trends driving the future




science driven             technology driven
Marketing has changed

                        IN




                      OUT




Source: Harvard Business Review, “Embracing complexity”
Marketing has changed

                        IN




                      OUT
                            d
             more complicate




Source: Harvard Business Review, “Embracing complexity”
Marketing has changed

      IN                                             IN




     OUT                                            OUT
                   d
more complicate                                more complex




     Source: Harvard Business Review, “Embracing complexity”
Marketing has changed

      IN                                             IN
                               IMPULS A
                                                               IMPULS B



                                   OUT B                       OUT A
     OUT                                            OUT
                   d
more complicate                                more complex




     Source: Harvard Business Review, “Embracing complexity”
Marketing has changed
        IN                                             IN
                                 IMPULS A
                                                                 IMPULS B



                                     OUT B                       OUT A
      OUT                                             OUT
                 d
 more complicate                                 more complex
          +                                          -
  more predictable                        harder to be successful
          -                                          +
possible to automate                       marketeers required

       Source: Harvard Business Review, “Embracing complexity”
Just because thousands of
 sensors are supplying data, that
   doesn’t mean the system is
intelligent. The important thing is
    what you do with the data.



   Prof. Gerard Weikum, Director of the Max Planck Institute, Saarbrücken
Thx!

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FollowFridays 2011 Session 3: Will you still have a job in marketing of the future?

  • 1. Will you still have a job in marketing of the future?
  • 2.
  • 3. AdNerds The Radically Digital Division of Proximity BBDO
  • 4.
  • 5.
  • 6. Will you still have a job in marketing of the future? Marketing is going to become a much more technology-driven activity Marketing is going to become a much more science-driven activity Some really plausible possibilities with technology- and science-driven marketing…
  • 7. Will you still have a job in marketing of the future?
  • 8.
  • 9.
  • 10. Marketing is going to become a much more technology-driven activity
  • 11. A sensor is a device that measures a physical quantity and converts it into a signal which can be read by an observer or by an instrument.
  • 18. A phenomenon called “feedback loops” 1 2 Evidence Relevance The radar-equipped sign The sign also displays the legal speed flashes a car’s current speed. limit to put your own speed in context. 4 3 Action Consequences Drivers slow an average of People are reminded of the downside of 14 percent—usually for several miles. speeding: traffic tickets, accidents, ...
  • 19. Every product can have sensors from now on...
  • 20. It helps solve problems that shouldn’t be problems
  • 22. Smartphones are the easiest solution to give direct feedback
  • 23. On top of that: smartphones are the most widespread sensor-equipped tools sor gps sen camera r gyroscope proximity senso accelerometer moisture sensor ambient light sensor microphone
  • 24. Sensor ubiquity will turn objects, locations and people into networked, interactive elements. ABI Research
  • 25. Marketing is going to become a much more science-driven activity
  • 26. Consumers claim to hate marketing - mostly, because they get too much unwanted marketing. Eric Goldman, Tech Law Professor, Santa Clara University
  • 27.
  • 28.
  • 29. Will Social Media Be the New Nielsen for TV Ad Buyers? Source: Nielsen
  • 30.
  • 31. 15%
  • 32. Sponsored by FORD, COCA-COLA and AT&T
  • 33. Sponsored by FORD, COCA-COLA and AT&T
  • 34. Traditional focus groups are a Cro-Magnon form of market research. K. Pradeep, CEO of Neurofocus (owned by Nielsen Research)
  • 35. Apple aficionados don’t just like their iPads; they’re preprogrammed to like them.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. = =
  • 41.
  • 42.
  • 43.
  • 44. Some really plausible possibilities with technology- and science-driven marketing…
  • 45. Your mass media will become (almost) one-to-one
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54. Your product will start the conversation for you
  • 55. The quest for lowering thresholds
  • 56. The quest for lowering thresholds Bart Muskala Bart Muskala
  • 57. The quest for lowering thresholds Bart Muskala Bart Muskala
  • 59. Pepsi, ore, gm nothin g less nothin Your sma knows ‘ev rtphone erything’ about you
  • 60. Pepsi, ore, gm nothin g less nothin Your sma knows ‘ev rtphone A nearby Pepsi can erything’ about you triggers a notification Pepsi Can Pepsi access your data?
  • 61. Pepsi, ore, gm nothin g less nothin Your sma knows ‘ev rtphone A nearby Pepsi can erything’ about you triggers a notification Pepsi Can Pepsi access your data? Profile & sensor data are accessible for Pepsi
  • 62. Loyalty programs made easy 09281631
  • 63. Loyalty programs made easy 09281631
  • 64. Loyalty programs made easy 09281631 10 Pepsi’s! Nice! Congratulations, y ou had your 10th Pep just si this week. That gives yo bonus of 100 points u a ! + 100 credits
  • 65. Fully automatic member-gets-member Bonuses an Bart’s c One for Jan Bart’s place
  • 66. Fully automatic member-gets-member Bonuses an Bart’s c One for Jan Generosity Bonus! Congratulations, because you’re a generous guy for sharing your precious Pepsi cans with Jan: + 50 credits Bart’s place
  • 67. Fully automatic member-gets-member Bonuses an Bart’s c One for Jan Generosity Bonus! Welcome Jan! Congratulations, because Thanks for joining our you’re a generous guy for loyalty program. You just sharing your precious earned your first points. Pepsi cans with Jan: Check out what you can do with it in our Shop. + 50 credits Bart’s place + 100 credits
  • 68. In-store activation based on insights Local retailer
  • 69. In-store activation based on insights epsi Don’t forget your P your Just a q uick reminder: ost stash at home is alm ou’re a empty . And since y e in a r, we’r good custome d: generous moo Local retailer -1€ on a 6-pack
  • 70. “Can’t go wrong” co-partnerships Local retailer
  • 71. “Can’t go wrong” co-partnerships A tasty opportunity Since you like both Pepsi and Lay’s chips, we offer you this unique opportunity + =1€ Local retailer
  • 72. Note to self: don’t subscribe to all About to expire. Please replace me! Tobacco use can make you impotent! Your pampers is almost empty. Time for a new one!
  • 73. Your mass product will become unique and perfect
  • 74.
  • 75. “Ask your cat and it will tell you to buy Whiskas”
  • 76.
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  • 78. !
  • 79.
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  • 87. happy, healthy cat less vet costs happy, loyal owner huge database with cat eating habits built-in loyalty program lots of opportunities for interaction
  • 88. Will you still have HjobANSWER of the future? T a E in marketing
  • 89. Two trends driving the future science driven technology driven
  • 90. Marketing has changed IN OUT Source: Harvard Business Review, “Embracing complexity”
  • 91. Marketing has changed IN OUT d more complicate Source: Harvard Business Review, “Embracing complexity”
  • 92. Marketing has changed IN IN OUT OUT d more complicate more complex Source: Harvard Business Review, “Embracing complexity”
  • 93. Marketing has changed IN IN IMPULS A IMPULS B OUT B OUT A OUT OUT d more complicate more complex Source: Harvard Business Review, “Embracing complexity”
  • 94. Marketing has changed IN IN IMPULS A IMPULS B OUT B OUT A OUT OUT d more complicate more complex + - more predictable harder to be successful - + possible to automate marketeers required Source: Harvard Business Review, “Embracing complexity”
  • 95. Just because thousands of sensors are supplying data, that doesn’t mean the system is intelligent. The important thing is what you do with the data. Prof. Gerard Weikum, Director of the Max Planck Institute, Saarbrücken
  • 96. Thx!