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Penn Foster Culture Code

The Penn Foster Culture Code - our shared set of beliefs, values and practices.

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Penn Foster Culture Code

  1. 1. C U LT U R E C O D E
  2. 2. WHAT IS CULTURE? A shared set of beliefs, values & practices.
  3. 3. THE PENN FOSTER CULTURE CODE Our company belief system consisting of 8 principals.
  4. 4. WE DELIVER RESULTS. We set clear goals. We embrace data to make better decisions for our customers.
  5. 5. WE PUT STUDENTS AND PARTNERS FIRST. Our customers come first, always!
  6. 6. WE ARE TRANSPARENT. We are open, honest fair and direct with our employees and customers.
  7. 7. WE ARE CURIOUS. We continually grow both personally & professionally.
  8. 8. WE OWN IT. We do what we say. We are accountable to one another and our students.
  9. 9. WE COLLABORATE. We are an agile team of teams.
  10. 10. WE PLAY. We look for fun and humor in our daily work.
  11. 11. WE ACT WITH INTEGRITY. We do the right thing. It’s as simple as that.
  12. 12. CULTURE = BRAND Our brand starts with our employees, who are the catalysts for a healthy company. What we say, how we act, & how we talk to customers is critical.
  13. 13. OUR VALUES The attributes or behaviors that we value in our employees.
  14. 14. WHAT WE VALUE IN OUR EMPLOYEES T E A C H
  15. 15. TEAMWORK While personal achievement is always encouraged and rewarded, we most value team players who are “all in” on the success of their team and embrace playing a role in something larger than themselves. Check your ego at the door.
  16. 16. EMPATHY Our primary goal is to help people. That starts with understanding everyone’s story and genuinely caring. Never forget, “every person you meet is fighting a battle you know nothing about, so always be nice.” Listen first, talk second, and never judge.
  17. 17. ACCOUNTAB ILITY It’s really that simple. Great teams are made when everyone on the team has a clear understanding of what they need to do, when they need to do it, and then follows through…no excuses. Do the work.
  18. 18. COMMUNICATION Open, clear, and frequent communication encourages valuable input, that leads to collaboration, that spurs innovation, which ultimately results in a successful team. So, yeah, communication is pretty important. Be open. Be clear. Be Available.
  19. 19. HONESTY When we all commit to being a team without egos, who care deeply about others, while holding ourselves accountable, and openly communicating our thoughts and ideas, then being honest isn’t only right, it’s easy. Your mother was right...it is the best policy.
  20. 20. C U LT U R E C O D E

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