SlideShare a Scribd company logo
1 of 43
Download to read offline
⼈人
MikeChou/StaffUIDesigner/HumanInterfaceEngineering
Mike Chou
	
	
	
Human Interface Engineering Team
c e
kM
u 我 在 I 了
I 了 I 在 Cs
m e lu M
u k 在
e 在 	
(
在 了 e
o 了 了t n 在
P 在 e A E
不 是
…
• 
•  ⼈人
• 
• 
練出精實ux
Q
有
⼀一
的
e
e a 不 是
O
T
⼈人
SA
⼈人
“Lean UX is the practice of bringing the true nature of a
product to light faster, in a collaborative, cross-
functional way that reduces the emphasis on thorough
documentation while increasing the focus on building a
shared understanding of the actual product experience
being designed. ”
~ Jeff Gothelf
e A
a
Design Thinking
Agile Development
Lean Startup
⼈人
Design Thinking Process I ⼈人 
UNDETSTAND OBSERVATION SYNTHESIS IDEATION PROTOTYPE TESTING
Design Thinking Process I ⼈人
Agile Development I ⼈人 
在 在
在
pA
不 是在 不 r是
Lean Startup I ⼈人 
LEARN
BUILD
MEASURE
THINK
MAKE
CHECK
Remove Waste Collaboration Validated Learning
⼈人
⼈人
ASSUMPTIONS
Feedback
MVP
OUTCOME
r	
 ) )(& 	
 	
 	
 )
U )
U P e
⼈人
ASSUMPTIONS
DESIGN STUDIO
HYPOTHESES
MVP
FEEDBACK AND RESEARCH
UNDETSTAND
OBSERVATION
SYNTHESIS
IDEATION
PROTOTYPE
TESTING
DesignThinking
ASSUMPTIONS
Declaring assumptions
Analytics reports
Usability reports
Past fixes to issues
Business analysis
Competitive analyses
problems /
issues
Making problem statements
Problem
Statements
Template
[Our service/product] was designed to achieve [these goals].
We have observed that the product/service isn’t meeting [these
goals], which is causing [this adverse effect] to our business.
How might we improve [service/product] so that our customers
are more successful based on [these measurable criteria]?
a. goal of the product/service
b. the problem the business
stakeholder wants addressed
c. HMW
an explicit request for
improvement that doesn’t
dictate a specific solution
ASSUMPTIONS
Transforming assumption statements
to hypothesis statements
Template
We believe that
[doing this/building this feature/creating this experience]
for [these people/personas]
will achieve [this outcome].
We will know this is true when we see
[this market feedback, quantitative measure, or qualitative insight].
Hypothesis Statement
HYPOTHESES
Running a design studio
Individual idea generation (diverge)
DESIGNSTUDIO
Presentation and critique
Iterate and refine (emerge)
DESIGNSTUDIO
Presentation and critique
Team idea generation (converge)
Presentation and critique
DESIGNSTUDIO
Creating a Style Guide
DESIGNSTUDIO
Creating an MVP
b
b
MVP
Collaborative discovery
Continuous discovery
FEEDBACKANDRESEARCH
練出精實ux
Assump&ons)
Hypotheses)
Assumption – Hypotheses – Design Studio – MVP – Validation
Problems)
Design)
Workshop)
1
2
3
MVP)
5
Valida&on)
6
JP)Support)provided)
quan&ta&ve)data)to)
show)what)are)the)
top)problems)from)
our)customers)
HIE)transformed)the)
problems)to)
assump&ons)
HIE,)JP)Support,)BA)
together)wrote)the)
hypotheses)based)on)
the)assump&ons)
HIE)facilitated)the)
workshop)to)
brainstorm)possible)
solu&ons.)
4
HIE)worked)on)the)
MVP)that)shows)the)
agreed)solu&ons)in)a)
story)format)
JP)Support)carried)out)
the)valida&on)with)the)
real)customers)
Lean UX Process
Assump&ons
Hypotheses
Design2Studio
MVP
Feedback/Research
Assump&ons
Problem:
Customers pay for Digital Living Service but only
0.5% contact rate, because they dislike long
waiting time. Digital Living Service was
designed to act as a techie
friend to our customers.
We have observed that our
customers hesitate to ask
us questions because they
don’t like wait for too long.
How might we improve
Digital Living Service so
that our customers will be
more willing to contact us?
Hypotheses
We believe that displaying the status of our service representative whether they
are available or busy and the current average waiting time for Patricia or Robert
will increase the contact rate. We will know this is true when we see 10% more of
our customer contacting us.
Design2Studio
Design2Studio
MVP
Feedback/Research
練出精實ux
Thank You
Mike Chou
mike_chou@trend.com.tw

More Related Content

What's hot

Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019
Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019
Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019Pedro Teixeira
 
Product Agility: 3 fundamentals from the trenches (Braga,PT)
Product Agility: 3 fundamentals from the trenches (Braga,PT)Product Agility: 3 fundamentals from the trenches (Braga,PT)
Product Agility: 3 fundamentals from the trenches (Braga,PT)Pedro Teixeira
 
Evolving and Growing with Lean Startup by Valerie Gofman
Evolving and Growing with Lean Startup by Valerie GofmanEvolving and Growing with Lean Startup by Valerie Gofman
Evolving and Growing with Lean Startup by Valerie GofmanLean Startup Co.
 
Product design - a designer's perspective
Product design - a designer's perspectiveProduct design - a designer's perspective
Product design - a designer's perspectivetianfei00
 
Life's too short to build something nobody wants
Life's too short to build something nobody wantsLife's too short to build something nobody wants
Life's too short to build something nobody wantsMartin Christensen
 
What is Product Management?
What is Product Management?What is Product Management?
What is Product Management?Sachin Rekhi
 
Fatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile PracticesFatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile PracticesFatma Ürek Uludağ
 
How Business Model Innovation intertwines with Design Thinking and Agile Deve...
How Business Model Innovation intertwines with Design Thinking and Agile Deve...How Business Model Innovation intertwines with Design Thinking and Agile Deve...
How Business Model Innovation intertwines with Design Thinking and Agile Deve...Tobias Schimmer
 
敏捷商業分析 | Lisa Chu
敏捷商業分析 | Lisa Chu敏捷商業分析 | Lisa Chu
敏捷商業分析 | Lisa ChuAgileTour@TW
 
Lean Startup Introduction - EFYI'16 - Slides
Lean Startup Introduction - EFYI'16 - SlidesLean Startup Introduction - EFYI'16 - Slides
Lean Startup Introduction - EFYI'16 - SlidesGregory Prokopski
 
Agile In Transition and In Business World | Mick Chung
Agile In Transition and In Business World | Mick ChungAgile In Transition and In Business World | Mick Chung
Agile In Transition and In Business World | Mick ChungAgileTour@TW
 
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...ux singapore
 
Radhika Dutt- Productized Masterclasses
Radhika Dutt- Productized Masterclasses Radhika Dutt- Productized Masterclasses
Radhika Dutt- Productized Masterclasses Productized
 
What to do once you have an idea
What to do once you have an ideaWhat to do once you have an idea
What to do once you have an ideaSergey Sundukovskiy
 
Agile Turkey summit 2014 - Empirical Management explored
Agile Turkey summit 2014 - Empirical Management exploredAgile Turkey summit 2014 - Empirical Management explored
Agile Turkey summit 2014 - Empirical Management exploredGunther Verheyen
 
Lean Startup Key Concepts Overview
Lean Startup Key Concepts OverviewLean Startup Key Concepts Overview
Lean Startup Key Concepts OverviewYuki Sekiguchi
 
How to Deliver Great Customer Service in Enterprise Software
How to Deliver Great Customer Service in Enterprise SoftwareHow to Deliver Great Customer Service in Enterprise Software
How to Deliver Great Customer Service in Enterprise SoftwareBob Dahlberg
 
MVP Building & Testing Your Set of “Must Have” Features
MVP Building & Testing Your Set of “Must Have” FeaturesMVP Building & Testing Your Set of “Must Have” Features
MVP Building & Testing Your Set of “Must Have” FeaturesSergey Sundukovskiy
 
UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons Learned
UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons LearnedUX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons Learned
UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons LearnedUX STRAT
 

What's hot (20)

Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019
Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019
Implementing Dual-Track Agile :: Lessons from the trenches @ITSpring.by May 2019
 
Product Agility: 3 fundamentals from the trenches (Braga,PT)
Product Agility: 3 fundamentals from the trenches (Braga,PT)Product Agility: 3 fundamentals from the trenches (Braga,PT)
Product Agility: 3 fundamentals from the trenches (Braga,PT)
 
Lean enterprise fatma urek
Lean enterprise   fatma urekLean enterprise   fatma urek
Lean enterprise fatma urek
 
Evolving and Growing with Lean Startup by Valerie Gofman
Evolving and Growing with Lean Startup by Valerie GofmanEvolving and Growing with Lean Startup by Valerie Gofman
Evolving and Growing with Lean Startup by Valerie Gofman
 
Product design - a designer's perspective
Product design - a designer's perspectiveProduct design - a designer's perspective
Product design - a designer's perspective
 
Life's too short to build something nobody wants
Life's too short to build something nobody wantsLife's too short to build something nobody wants
Life's too short to build something nobody wants
 
What is Product Management?
What is Product Management?What is Product Management?
What is Product Management?
 
Fatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile PracticesFatma Urek Uludag - Discovery & Inception at Agile Practices
Fatma Urek Uludag - Discovery & Inception at Agile Practices
 
How Business Model Innovation intertwines with Design Thinking and Agile Deve...
How Business Model Innovation intertwines with Design Thinking and Agile Deve...How Business Model Innovation intertwines with Design Thinking and Agile Deve...
How Business Model Innovation intertwines with Design Thinking and Agile Deve...
 
敏捷商業分析 | Lisa Chu
敏捷商業分析 | Lisa Chu敏捷商業分析 | Lisa Chu
敏捷商業分析 | Lisa Chu
 
Lean Startup Introduction - EFYI'16 - Slides
Lean Startup Introduction - EFYI'16 - SlidesLean Startup Introduction - EFYI'16 - Slides
Lean Startup Introduction - EFYI'16 - Slides
 
Agile In Transition and In Business World | Mick Chung
Agile In Transition and In Business World | Mick ChungAgile In Transition and In Business World | Mick Chung
Agile In Transition and In Business World | Mick Chung
 
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
UXSG2014 Lightning Talks - Applying Lean UX in designing enterprise software ...
 
Radhika Dutt- Productized Masterclasses
Radhika Dutt- Productized Masterclasses Radhika Dutt- Productized Masterclasses
Radhika Dutt- Productized Masterclasses
 
What to do once you have an idea
What to do once you have an ideaWhat to do once you have an idea
What to do once you have an idea
 
Agile Turkey summit 2014 - Empirical Management explored
Agile Turkey summit 2014 - Empirical Management exploredAgile Turkey summit 2014 - Empirical Management explored
Agile Turkey summit 2014 - Empirical Management explored
 
Lean Startup Key Concepts Overview
Lean Startup Key Concepts OverviewLean Startup Key Concepts Overview
Lean Startup Key Concepts Overview
 
How to Deliver Great Customer Service in Enterprise Software
How to Deliver Great Customer Service in Enterprise SoftwareHow to Deliver Great Customer Service in Enterprise Software
How to Deliver Great Customer Service in Enterprise Software
 
MVP Building & Testing Your Set of “Must Have” Features
MVP Building & Testing Your Set of “Must Have” FeaturesMVP Building & Testing Your Set of “Must Have” Features
MVP Building & Testing Your Set of “Must Have” Features
 
UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons Learned
UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons LearnedUX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons Learned
UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons Learned
 

Viewers also liked

Lean UX - 精實設計的入門
Lean UX - 精實設計的入門Lean UX - 精實設計的入門
Lean UX - 精實設計的入門Lex Wang
 
驗證MVP(最小可行性產品)的15種方式
驗證MVP(最小可行性產品)的15種方式驗證MVP(最小可行性產品)的15種方式
驗證MVP(最小可行性產品)的15種方式士杰 戴
 
20130323 精實創業導讀 行雲會讀書會
20130323 精實創業導讀 行雲會讀書會20130323 精實創業導讀 行雲會讀書會
20130323 精實創業導讀 行雲會讀書會Lanma Chiu
 
【服務設計的複雜與矛盾:醫院門診個案分享】
【服務設計的複雜與矛盾:醫院門診個案分享】【服務設計的複雜與矛盾:醫院門診個案分享】
【服務設計的複雜與矛盾:醫院門診個案分享】Lex Wang
 
服務創新與設計_第一堂 Introduction
服務創新與設計_第一堂 Introduction服務創新與設計_第一堂 Introduction
服務創新與設計_第一堂 IntroductionMike Wu
 
用戶體驗服務設計工作坊 第一天(共五天)
用戶體驗服務設計工作坊 第一天(共五天)用戶體驗服務設計工作坊 第一天(共五天)
用戶體驗服務設計工作坊 第一天(共五天)NTUST
 
從學步到起飛,談Lean Startup和PMF
從學步到起飛,談Lean Startup和PMF從學步到起飛,談Lean Startup和PMF
從學步到起飛,談Lean Startup和PMFMr PM
 
2016.05.30 shopioneer概念設計報告
2016.05.30 shopioneer概念設計報告2016.05.30 shopioneer概念設計報告
2016.05.30 shopioneer概念設計報告NTUST
 
Foundations of Service Design : 服務設計入門與應用
Foundations of Service Design : 服務設計入門與應用Foundations of Service Design : 服務設計入門與應用
Foundations of Service Design : 服務設計入門與應用Lex Wang
 
淺談 Startup 公司的軟體開發流程 v2
淺談 Startup 公司的軟體開發流程 v2淺談 Startup 公司的軟體開發流程 v2
淺談 Startup 公司的軟體開發流程 v2Wen-Tien Chang
 
用戶體驗服務設計流程
用戶體驗服務設計流程用戶體驗服務設計流程
用戶體驗服務設計流程NTUST
 
敏捷开发全景视图(流程、方法和最佳实践)
敏捷开发全景视图(流程、方法和最佳实践)敏捷开发全景视图(流程、方法和最佳实践)
敏捷开发全景视图(流程、方法和最佳实践)Weijun Zhong
 
那些 Functional Programming 教我的事
那些 Functional Programming 教我的事那些 Functional Programming 教我的事
那些 Functional Programming 教我的事Wen-Tien Chang
 
A Lean Design Process for Creating Awesome UX
A Lean Design Process for Creating Awesome UXA Lean Design Process for Creating Awesome UX
A Lean Design Process for Creating Awesome UXAnnie Wang
 
用戶體驗設計,從需求到產品落地
用戶體驗設計,從需求到產品落地用戶體驗設計,從需求到產品落地
用戶體驗設計,從需求到產品落地Ivan Wei
 

Viewers also liked (16)

Lean UX - 精實設計的入門
Lean UX - 精實設計的入門Lean UX - 精實設計的入門
Lean UX - 精實設計的入門
 
驗證MVP(最小可行性產品)的15種方式
驗證MVP(最小可行性產品)的15種方式驗證MVP(最小可行性產品)的15種方式
驗證MVP(最小可行性產品)的15種方式
 
20130323 精實創業導讀 行雲會讀書會
20130323 精實創業導讀 行雲會讀書會20130323 精實創業導讀 行雲會讀書會
20130323 精實創業導讀 行雲會讀書會
 
【服務設計的複雜與矛盾:醫院門診個案分享】
【服務設計的複雜與矛盾:醫院門診個案分享】【服務設計的複雜與矛盾:醫院門診個案分享】
【服務設計的複雜與矛盾:醫院門診個案分享】
 
服務創新與設計_第一堂 Introduction
服務創新與設計_第一堂 Introduction服務創新與設計_第一堂 Introduction
服務創新與設計_第一堂 Introduction
 
用戶體驗服務設計工作坊 第一天(共五天)
用戶體驗服務設計工作坊 第一天(共五天)用戶體驗服務設計工作坊 第一天(共五天)
用戶體驗服務設計工作坊 第一天(共五天)
 
從學步到起飛,談Lean Startup和PMF
從學步到起飛,談Lean Startup和PMF從學步到起飛,談Lean Startup和PMF
從學步到起飛,談Lean Startup和PMF
 
2016.05.30 shopioneer概念設計報告
2016.05.30 shopioneer概念設計報告2016.05.30 shopioneer概念設計報告
2016.05.30 shopioneer概念設計報告
 
服務設計(Service design)顧客洞察
服務設計(Service design)顧客洞察服務設計(Service design)顧客洞察
服務設計(Service design)顧客洞察
 
Foundations of Service Design : 服務設計入門與應用
Foundations of Service Design : 服務設計入門與應用Foundations of Service Design : 服務設計入門與應用
Foundations of Service Design : 服務設計入門與應用
 
淺談 Startup 公司的軟體開發流程 v2
淺談 Startup 公司的軟體開發流程 v2淺談 Startup 公司的軟體開發流程 v2
淺談 Startup 公司的軟體開發流程 v2
 
用戶體驗服務設計流程
用戶體驗服務設計流程用戶體驗服務設計流程
用戶體驗服務設計流程
 
敏捷开发全景视图(流程、方法和最佳实践)
敏捷开发全景视图(流程、方法和最佳实践)敏捷开发全景视图(流程、方法和最佳实践)
敏捷开发全景视图(流程、方法和最佳实践)
 
那些 Functional Programming 教我的事
那些 Functional Programming 教我的事那些 Functional Programming 教我的事
那些 Functional Programming 教我的事
 
A Lean Design Process for Creating Awesome UX
A Lean Design Process for Creating Awesome UXA Lean Design Process for Creating Awesome UX
A Lean Design Process for Creating Awesome UX
 
用戶體驗設計,從需求到產品落地
用戶體驗設計,從需求到產品落地用戶體驗設計,從需求到產品落地
用戶體驗設計,從需求到產品落地
 

Similar to 練出精實ux

Research and Design for the UX Team of One
Research and Design for the UX Team of OneResearch and Design for the UX Team of One
Research and Design for the UX Team of OneUIEpreviews
 
Design Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret WeaponDesign Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret WeaponBrilliant Experience
 
Julie Xu (Carta) - Designing a product experience vision at scale
Julie Xu (Carta) - Designing a product experience vision at scaleJulie Xu (Carta) - Designing a product experience vision at scale
Julie Xu (Carta) - Designing a product experience vision at scaleTechsylvania
 
Build a Recipe for Better UX Process with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean IngredientsBuild a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process with Fresh Lean IngredientsTom Illmensee
 
Design thinking workshop & Agile HR introduction
Design thinking workshop & Agile HR introductionDesign thinking workshop & Agile HR introduction
Design thinking workshop & Agile HR introductionKate Rand
 
Lets talk about user centered design
Lets talk about user centered designLets talk about user centered design
Lets talk about user centered designAgustín Schelstraete
 
The exact point where Design Thinking, Lean Startup, Agile meet together
The exact point where Design Thinking, Lean Startup, Agile meet togetherThe exact point where Design Thinking, Lean Startup, Agile meet together
The exact point where Design Thinking, Lean Startup, Agile meet togetherEmiliano Soldi
 
Real World Lessons Using Lean UX (Workshop)
Real World Lessons Using Lean UX (Workshop)Real World Lessons Using Lean UX (Workshop)
Real World Lessons Using Lean UX (Workshop)Bill Scott
 
What is service design?
What is service design?What is service design?
What is service design?Dhyana Scarano
 
Org Design for Design Orgs
Org Design for Design OrgsOrg Design for Design Orgs
Org Design for Design OrgsKristin Skinner
 
Organization Design for Design Organizations - CanUX 2015
Organization Design for Design Organizations - CanUX 2015Organization Design for Design Organizations - CanUX 2015
Organization Design for Design Organizations - CanUX 2015Peter Merholz
 
Basic Engineering Design: Overview
Basic Engineering Design:  OverviewBasic Engineering Design:  Overview
Basic Engineering Design: OverviewDenise Wilson
 
Lean Service Design Workbook
Lean Service Design WorkbookLean Service Design Workbook
Lean Service Design WorkbookBusiness901
 
Customer Driven Engineering is Product Management
Customer Driven Engineering is Product ManagementCustomer Driven Engineering is Product Management
Customer Driven Engineering is Product ManagementBen Corn
 

Similar to 練出精實ux (20)

Research and Design for the UX Team of One
Research and Design for the UX Team of OneResearch and Design for the UX Team of One
Research and Design for the UX Team of One
 
Design Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret WeaponDesign Studio: The User Experience Practitioner’s Secret Weapon
Design Studio: The User Experience Practitioner’s Secret Weapon
 
Julie Xu (Carta) - Designing a product experience vision at scale
Julie Xu (Carta) - Designing a product experience vision at scaleJulie Xu (Carta) - Designing a product experience vision at scale
Julie Xu (Carta) - Designing a product experience vision at scale
 
Build a Recipe for Better UX Process with Fresh Lean Ingredients
Build a Recipe for Better UX Process  with Fresh Lean IngredientsBuild a Recipe for Better UX Process  with Fresh Lean Ingredients
Build a Recipe for Better UX Process with Fresh Lean Ingredients
 
Design thinking workshop & Agile HR introduction
Design thinking workshop & Agile HR introductionDesign thinking workshop & Agile HR introduction
Design thinking workshop & Agile HR introduction
 
Lets talk about user centered design
Lets talk about user centered designLets talk about user centered design
Lets talk about user centered design
 
The UX Interview
The UX InterviewThe UX Interview
The UX Interview
 
Bet-the-Farm User Experience
Bet-the-Farm User ExperienceBet-the-Farm User Experience
Bet-the-Farm User Experience
 
Future Visioning
Future VisioningFuture Visioning
Future Visioning
 
Lean Product Roadmaps
Lean Product RoadmapsLean Product Roadmaps
Lean Product Roadmaps
 
The exact point where Design Thinking, Lean Startup, Agile meet together
The exact point where Design Thinking, Lean Startup, Agile meet togetherThe exact point where Design Thinking, Lean Startup, Agile meet together
The exact point where Design Thinking, Lean Startup, Agile meet together
 
Real World Lessons Using Lean UX (Workshop)
Real World Lessons Using Lean UX (Workshop)Real World Lessons Using Lean UX (Workshop)
Real World Lessons Using Lean UX (Workshop)
 
What is service design?
What is service design?What is service design?
What is service design?
 
Org Design for Design Orgs
Org Design for Design OrgsOrg Design for Design Orgs
Org Design for Design Orgs
 
Plan.Net Innovation - Credentials
Plan.Net Innovation - CredentialsPlan.Net Innovation - Credentials
Plan.Net Innovation - Credentials
 
Lean UX
Lean UXLean UX
Lean UX
 
Organization Design for Design Organizations - CanUX 2015
Organization Design for Design Organizations - CanUX 2015Organization Design for Design Organizations - CanUX 2015
Organization Design for Design Organizations - CanUX 2015
 
Basic Engineering Design: Overview
Basic Engineering Design:  OverviewBasic Engineering Design:  Overview
Basic Engineering Design: Overview
 
Lean Service Design Workbook
Lean Service Design WorkbookLean Service Design Workbook
Lean Service Design Workbook
 
Customer Driven Engineering is Product Management
Customer Driven Engineering is Product ManagementCustomer Driven Engineering is Product Management
Customer Driven Engineering is Product Management
 

More from AgileCommunity

A journey about how’s high performance teams forming and develop Mobile appli...
A journey about how’s high performance teams forming and develop Mobile appli...A journey about how’s high performance teams forming and develop Mobile appli...
A journey about how’s high performance teams forming and develop Mobile appli...AgileCommunity
 
Agile tour 2014 - Coding Dojo with C# and TDD
Agile tour 2014 - Coding Dojo with C# and TDDAgile tour 2014 - Coding Dojo with C# and TDD
Agile tour 2014 - Coding Dojo with C# and TDDAgileCommunity
 
Project GATE 的敏捷實踐之路
Project GATE 的敏捷實踐之路Project GATE 的敏捷實踐之路
Project GATE 的敏捷實踐之路AgileCommunity
 
Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅
Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅
Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅AgileCommunity
 
More with Less - Agile Meetup 2014/9/18
More with Less - Agile Meetup 2014/9/18More with Less - Agile Meetup 2014/9/18
More with Less - Agile Meetup 2014/9/18AgileCommunity
 
2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美
2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美
2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美AgileCommunity
 
2014/02: 嵌入式測試驅動開發
2014/02: 嵌入式測試驅動開發2014/02: 嵌入式測試驅動開發
2014/02: 嵌入式測試驅動開發AgileCommunity
 

More from AgileCommunity (10)

A journey about how’s high performance teams forming and develop Mobile appli...
A journey about how’s high performance teams forming and develop Mobile appli...A journey about how’s high performance teams forming and develop Mobile appli...
A journey about how’s high performance teams forming and develop Mobile appli...
 
Agile tour dojo c++
Agile tour dojo c++Agile tour dojo c++
Agile tour dojo c++
 
Agile tour 2014 - Coding Dojo with C# and TDD
Agile tour 2014 - Coding Dojo with C# and TDDAgile tour 2014 - Coding Dojo with C# and TDD
Agile tour 2014 - Coding Dojo with C# and TDD
 
Project GATE 的敏捷實踐之路
Project GATE 的敏捷實踐之路Project GATE 的敏捷實踐之路
Project GATE 的敏捷實踐之路
 
Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅
Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅
Agile Tour Taipei 2014 - 趨勢科技的 agile 之旅
 
2014/10/3 Ux in china
2014/10/3 Ux in china2014/10/3 Ux in china
2014/10/3 Ux in china
 
More with Less - Agile Meetup 2014/9/18
More with Less - Agile Meetup 2014/9/18More with Less - Agile Meetup 2014/9/18
More with Less - Agile Meetup 2014/9/18
 
Coding dojo初體驗
Coding dojo初體驗Coding dojo初體驗
Coding dojo初體驗
 
2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美
2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美
2013/10: Q con shanghai2013-davidko-如何利用 kanban让 scrum 更完美
 
2014/02: 嵌入式測試驅動開發
2014/02: 嵌入式測試驅動開發2014/02: 嵌入式測試驅動開發
2014/02: 嵌入式測試驅動開發
 

Recently uploaded

Summer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdf
Summer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdfSummer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdf
Summer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdfNaveenVerma126
 
Transforming Process Safety Management: Challenges, Benefits, and Transition ...
Transforming Process Safety Management: Challenges, Benefits, and Transition ...Transforming Process Safety Management: Challenges, Benefits, and Transition ...
Transforming Process Safety Management: Challenges, Benefits, and Transition ...soginsider
 
Pioneering Process Safety Management: The Future Outlook
Pioneering Process Safety Management: The Future OutlookPioneering Process Safety Management: The Future Outlook
Pioneering Process Safety Management: The Future Outlooksoginsider
 
IT3401-WEB ESSENTIALS PRESENTATIONS.pptx
IT3401-WEB ESSENTIALS PRESENTATIONS.pptxIT3401-WEB ESSENTIALS PRESENTATIONS.pptx
IT3401-WEB ESSENTIALS PRESENTATIONS.pptxSAJITHABANUS
 
SUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docx
SUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docxSUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docx
SUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docxNaveenVerma126
 
Nodal seismic construction requirements.pptx
Nodal seismic construction requirements.pptxNodal seismic construction requirements.pptx
Nodal seismic construction requirements.pptxwendy cai
 
cloud computing notes for anna university syllabus
cloud computing notes for anna university syllabuscloud computing notes for anna university syllabus
cloud computing notes for anna university syllabusViolet Violet
 
Clutches and brkesSelect any 3 position random motion out of real world and d...
Clutches and brkesSelect any 3 position random motion out of real world and d...Clutches and brkesSelect any 3 position random motion out of real world and d...
Clutches and brkesSelect any 3 position random motion out of real world and d...sahb78428
 
Modelling Guide for Timber Structures - FPInnovations
Modelling Guide for Timber Structures - FPInnovationsModelling Guide for Timber Structures - FPInnovations
Modelling Guide for Timber Structures - FPInnovationsYusuf Yıldız
 
Technology Features of Apollo HDD Machine, Its Technical Specification with C...
Technology Features of Apollo HDD Machine, Its Technical Specification with C...Technology Features of Apollo HDD Machine, Its Technical Specification with C...
Technology Features of Apollo HDD Machine, Its Technical Specification with C...Apollo Techno Industries Pvt Ltd
 
Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...
Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...
Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...amrabdallah9
 
Vertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptx
Vertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptxVertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptx
Vertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptxLMW Machine Tool Division
 
Semiconductor Physics Background and Light Emitting Diode(LEDs)-.pptx
Semiconductor Physics Background and Light Emitting Diode(LEDs)-.pptxSemiconductor Physics Background and Light Emitting Diode(LEDs)-.pptx
Semiconductor Physics Background and Light Emitting Diode(LEDs)-.pptxbhoomijyani51
 
OS Services, System call, Virtual Machine
OS Services, System call, Virtual MachineOS Services, System call, Virtual Machine
OS Services, System call, Virtual MachineDivya S
 
Test of Significance of Large Samples for Mean = µ.pptx
Test of Significance of Large Samples for Mean = µ.pptxTest of Significance of Large Samples for Mean = µ.pptx
Test of Significance of Large Samples for Mean = µ.pptxHome
 
Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...
Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...
Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...Amil baba
 

Recently uploaded (20)

Summer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdf
Summer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdfSummer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdf
Summer training report on BUILDING CONSTRUCTION for DIPLOMA Students.pdf
 
Transforming Process Safety Management: Challenges, Benefits, and Transition ...
Transforming Process Safety Management: Challenges, Benefits, and Transition ...Transforming Process Safety Management: Challenges, Benefits, and Transition ...
Transforming Process Safety Management: Challenges, Benefits, and Transition ...
 
Pioneering Process Safety Management: The Future Outlook
Pioneering Process Safety Management: The Future OutlookPioneering Process Safety Management: The Future Outlook
Pioneering Process Safety Management: The Future Outlook
 
Litature Review: Research Paper work for Engineering
Litature Review: Research Paper work for EngineeringLitature Review: Research Paper work for Engineering
Litature Review: Research Paper work for Engineering
 
IT3401-WEB ESSENTIALS PRESENTATIONS.pptx
IT3401-WEB ESSENTIALS PRESENTATIONS.pptxIT3401-WEB ESSENTIALS PRESENTATIONS.pptx
IT3401-WEB ESSENTIALS PRESENTATIONS.pptx
 
SUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docx
SUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docxSUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docx
SUMMER TRAINING REPORT ON BUILDING CONSTRUCTION.docx
 
Nodal seismic construction requirements.pptx
Nodal seismic construction requirements.pptxNodal seismic construction requirements.pptx
Nodal seismic construction requirements.pptx
 
cloud computing notes for anna university syllabus
cloud computing notes for anna university syllabuscloud computing notes for anna university syllabus
cloud computing notes for anna university syllabus
 
Clutches and brkesSelect any 3 position random motion out of real world and d...
Clutches and brkesSelect any 3 position random motion out of real world and d...Clutches and brkesSelect any 3 position random motion out of real world and d...
Clutches and brkesSelect any 3 position random motion out of real world and d...
 
Modelling Guide for Timber Structures - FPInnovations
Modelling Guide for Timber Structures - FPInnovationsModelling Guide for Timber Structures - FPInnovations
Modelling Guide for Timber Structures - FPInnovations
 
Technology Features of Apollo HDD Machine, Its Technical Specification with C...
Technology Features of Apollo HDD Machine, Its Technical Specification with C...Technology Features of Apollo HDD Machine, Its Technical Specification with C...
Technology Features of Apollo HDD Machine, Its Technical Specification with C...
 
Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...
Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...
Strategies of Urban Morphologyfor Improving Outdoor Thermal Comfort and Susta...
 
Lecture 4 .pdf
Lecture 4                              .pdfLecture 4                              .pdf
Lecture 4 .pdf
 
Vertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptx
Vertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptxVertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptx
Vertical- Machining - Center - VMC -LMW-Machine-Tool-Division.pptx
 
Semiconductor Physics Background and Light Emitting Diode(LEDs)-.pptx
Semiconductor Physics Background and Light Emitting Diode(LEDs)-.pptxSemiconductor Physics Background and Light Emitting Diode(LEDs)-.pptx
Semiconductor Physics Background and Light Emitting Diode(LEDs)-.pptx
 
Lecture 2 .pptx
Lecture 2                            .pptxLecture 2                            .pptx
Lecture 2 .pptx
 
OS Services, System call, Virtual Machine
OS Services, System call, Virtual MachineOS Services, System call, Virtual Machine
OS Services, System call, Virtual Machine
 
Test of Significance of Large Samples for Mean = µ.pptx
Test of Significance of Large Samples for Mean = µ.pptxTest of Significance of Large Samples for Mean = µ.pptx
Test of Significance of Large Samples for Mean = µ.pptx
 
Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...
Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...
Popular-NO1 Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialis...
 
計劃趕得上變化
計劃趕得上變化計劃趕得上變化
計劃趕得上變化
 

練出精實ux