Scaling Enterprise Agility amidst Cross Border Merger by Rocky Woestenborghs at #AgileIndia2019
•Download as PPTX, PDF•
2 likes•302 views
ING has been a frontrunner in the banking industry for more than a century and aims to become 'one global ING' that delivers a consistent customer experience to all its customers across the globe. The bank has taken the first big step towards this ambition by uniting its two biggest countries – the Netherlands and Belgium. The project aims to create a single operating model across the border, with simpler, standardized processes and integrated activities that will improve operational efficiency and agility. While everyone acknowledges that mergers and acquisitions are an essential part of scaling an organization's impact, however, these are usually executed in a very top-down, waterfall-ish approach. Typically such initiatives don't embody any agile values or mindset. As a leader driving this change, Rocky will narrate the story of merging 2 agile organizations with more than 8000 people's workforce. He will share his experience on how the two countries are joining forces, pooling talent plus creativity to deliver one set of customer journeys on an integrated platform, that will result in a truly empowering customer experience. More details: https://confengine.com/agile-india-2019/proposal/9683/scaling-enterprise-agility-amidst-cross-border-merger Conference link: https://2019.agileindia.org
Recommended
More Related Content
What's hot
What's hot (17)
Similar to Scaling Enterprise Agility amidst Cross Border Merger by Rocky Woestenborghs at #AgileIndia2019
Similar to Scaling Enterprise Agility amidst Cross Border Merger by Rocky Woestenborghs at #AgileIndia2019 (20)
More from Agile India
More from Agile India (20)
Recently uploaded
Recently uploaded (15)
Scaling Enterprise Agility amidst Cross Border Merger by Rocky Woestenborghs at #AgileIndia2019
- 1. Scaling Enterprise Agility amidst Cross Border Merger Bangalore – 19 March 2019 Rocky Woestenborghs – Head of Advisory Products Vaishal Gariwala – Head of IT - Lending
- 2. Who do you have in front of you : Rocky Woestenborghs 2 Head of IT for Advisory Products, ING Market Leaders Rocky Woestenborghs is the heading the IT division of Advisory Products, responsible for ING’s Business Lending, Consumer loans, Mortgages and investments division for the Netherlands and Belgium. Rocky comes from a strong technical background and has 18 years’ of IT experience in diverse industries. The last 12 years he has spent in Banking and worked on multiple different large projects such as core banking transformations, application renewal, launching of new banking products and services in the market, etc... Rocky has a strong focus on empowering people and enabling them to grow to better engineers, he combines it with a pragmatic and down to earth management approach. He has been instrumental in the implementation of the new way of working incl Agile, Spotify and Dreyfuss model.
- 3. ING is a global bank with astrong position in Benelux 3 ING isa global financial institution… INGisa globalfinancial institution withastrongEuropeanbase, offering retailandwholesale bankingservices tocustomersin over40countries.The purposeofING isempoweringpeople tostayastepaheadinlifeandin business. 52,000+employees 38,4millioncustomers 12,5millionprimary customers INGBestBankin theWorld2017 (by Global FinanceMagazine) NetresultofEUR 5,389 mlnin 2018
- 4. Our shared beliefs about the future People’s time is precious They don’t want to spend it on finance We need to empower people to focus on the important things in life and business Products have become commoditised The only way to differentiate is through experience Instant. Personal. Frictionless. Relevant. Digitalisation is erasing borders Customer needs and expectations are converging across borders Data determines relevance We need to leverage internal and external data to provide new client solutions and remain relevant in a new world We need to be where the customers are Frequency of contact will define the depth of customer relationships Capital requirements will drive down returns We need to find new ways to serve customers without putting everything on our balance sheet Ability to leverage new technologies will define future competitive advantage Blockchain and Artificial Intelligence will structurally improve efficiency for those able to harness its potential 4
- 5. 5 One ING experience built on one global foundation
- 6. 6 Towards one ING experience worldwide Model Bank in Spain, Italy, France, Czech Republic, creating one way to interact with customers. Unite ING in Belgium and the Netherlands. Improve processes, modernise IT and extend services beyond banking at ING in Germany. Unite ING Wholesale Banking to offer a seamless and consistent client experience everywhere. Continue to improve our local models in Romania, Turkey, Poland, Australia and Luxembourg.
- 7. Unite: We will start with Market Leaders
- 8. 8
- 9. Banking products have become commodities 6
- 11. • How to maintain commercial momentum while transforming • How to avoid the tendency to move back into waterfall approach • How to manage a large scale transformation over multiple locations 11 Challenges
- 12. Title: Head of IT – Lending Vaishal Gariwala is heading the IT division of Lending, responsible for ING’s Consumer Lending and Business Lending portfolios. Vaishal in his capacity is responsible to bring digitization and end to end journeys to ING Lending to but not limited to Private Individuals, One man company & Micro Companies, Small Medium Enterprises, Mid-Corporates, Private Banking, Personal Banking and Wealth Management customers. Vaishal comes from a strong technical background and has worked on multiple different product based companies in his career. Vaishal also works very closely with Lending Tribe Leads and his other colleagues to bring the best of an Agile Organization. He has been one of the instrumental force, to implement Omnichannel Lending Journeys and also building business and IT organization together. Vaishal is focused on leveraging technologies such as Front-End Technologies, Cloud, Pega, Infrastructure Management and Analytics to support business users. He is an advocate for building software that makes the underlying technology transparent and serves the needs of the business. 12 Who do you have in front of you: Vaishal Gariwala
- 13. Tribe Lending 4 building blocks and 2 prerequisites 13 + Instant lending solution (easy lending) Complex lending solution Proactive feedback to customers about their financial performance, benchmark, risk signals, etc. Effortless self-service of In life Management needs Safe and Compliant Bank Excellent customer experience
- 14. Banking products have become commodities 6
- 15. Business and IT Transformation Cultural Transformation •As part of scaled agility and growing the squad across the borders we now have squads that delivered our core Unite values across 3 borders. •We have Cross Border Squads, Cross Border IT Areas and Cross border Tribes. Business & Technical Transformation •Engineering theme based on Dreyfus model •Supported by our SSI partners •Platform Transformation •Cutting Edge technology enabling us in modular Mindset Transformation •Inclusiveness of all the colleagues under one Tribe •Scaling teams to distributed agile model to India, Poland and Romania to facilitate global delivery. •Creating families and doing multiple team scrums •Continuously improving and restructuring organization within the Tribe. 15
- 16. To succeed we have to collaborate 16
- 17. Follow us to stay a step ahead ING.com YouTube.com/ING SlideShare.net/ING@ING_News LinkedIn.com/company/ING Flickr.com/INGGroupFacebook.com/ING
Editor's Notes
- To create one user experience we have to unite To create one user experience for all 38 million customers we have to be one ING. Having the same app in all our countries will already be a step forward. Yes, there will always be local language and onboarding differences. But we are moving from the old ING where every market did its own thing, to building an ING that’s the same in every market. This means having the same processes everywhere, the same products. The same approach to data, the same IT infrastructure. Building one single global foundation that’s the same everywhere. To become one brand… one love brand. And remember, this is not new to us. In Wholesale Banking we started this seven, eight years ago.
- We’re uniting units that are similar, as an intermediate step toward offering one experience worldwide In some markets, we’re going further. In these markets, we’ll standardise the way we interact with customers. In Belgium and the Netherlands, the Unite be+nl programme means one bank across two countries. What we do here with customers and what we provide will be exactly the same in both places. This also means giving up some of the things we used to do, it means doing things differently and doing new things. It’s the same with Model Bank. Our digital banks in France, Spain, Italy, Austria, Czech Republic will become one bank, with one set of systems, one way to interact with customers. Along with Welcome in Germany and WTOM in Wholesale Banking, these programmes are helping to create one global bank. These are the first steps towards ultimately offering one ING experience everywhere. We’re experimenting with different types of platforms to bring us closer to our goal.
- And we have a very ambitious goal on our own. Although we are part of a bigger transformation, we focus on what we need to deliver. We are working on joining our forces to deliver the same best-in-class experience for all our customers, with 1 harmonised business model, and 1 integrated omni-channel bank, serving over 11 million customers across 2 countries on 1 shared platform.
- One Vision (Clear top down priorities, migrate then upgrade) One Target Value Proposition (pain in the “old bank” ) One way of working (based on Agile principles) One Delivery Organization (based on Spotify model) One Platform (ING Private Cloud, TPA, etc….) The only way to stand out from the competition is to offer people a better experience For our strategy to have meaning it must be grounded in reality. Constant change is a given. It’s up to us to decide whether to treat this as a threat or as an opportunity. Let’s look at some of the realities we’re facing: We can’t continue to grow by having more and more different products. Because banking products have become commodities – there’s no real difference between the features of one savings or current account and another. Products are even more commoditized than we expected. The only way to stand out from competitors is by offering people a better experience. A differentiating customer experience.
- We will migrate our Belgian customers in 2 steps. The majority will be migrated by 26 May 2020. This includes our retail customers that account for 85% of our customers. The remaining customers will be migrated in 2022.
- One Vision (Clear top down priorities, migrate then upgrade) One Target Value Proposition (pain in the “old bank” ) One way of working (based on Agile principles) One Delivery Organization (based on Spotify model) One Platform (ING Private Cloud, TPA, etc….) The only way to stand out from the competition is to offer people a better experience For our strategy to have meaning it must be grounded in reality. Constant change is a given. It’s up to us to decide whether to treat this as a threat or as an opportunity. Let’s look at some of the realities we’re facing: We can’t continue to grow by having more and more different products. Because banking products have become commodities – there’s no real difference between the features of one savings or current account and another. Products are even more commoditized than we expected. The only way to stand out from competitors is by offering people a better experience. A differentiating customer experience.
- Difference between multiple team scrum and multiple scrum teams. One Vision (Clear top down priorities, migrate then upgrade) One Target Value Proposition (pain in the “old bank” ) One way of working (based on Agile principles) One Delivery Organization (based on Spotify model) One Platform (ING Private Cloud, TPA, etc….) 6. Multiple team scrum 7. Scale and distributed agile across NL, BE and INDIA How to maintain commercial momentum while transforming How to avoid the tendency to move back into waterfall approach How to manage a large scale transformation over multiple locations
- One Vision (Clear top down priorities, migrate then upgrade) One Target Value Proposition (pain in the “old bank” ) One way of working (based on Agile principles) One Delivery Organization (based on Spotify model) based on scaled and distributed agile. One Platform (ING Private Cloud, TPA, etc….)