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This slide contains ClickSoftware proprietary and Confidential Information
Agile - SAFe Transformation at Click
Overcoming...
This slide contains ClickSoftware proprietary and Confidential Information
About ClickSoftware
ClickSoftware is the global...
This slide contains ClickSoftware proprietary and Confidential Information
ClickSoftware in Numbers
1996
Founded
400
Enter...
This slide contains ClickSoftware proprietary and Confidential Information
Strategic Field Service Management
4
PLAN EXECU...
This slide contains ClickSoftware proprietary and Confidential Information
Click Agile Journey
July
2018April
2018
Feb
201...
This slide contains ClickSoftware proprietary and Confidential Information
The Main Improvement Goals
Predictability
Outco...
This slide contains ClickSoftware proprietary and Confidential Information
The Main Challenges
Dependencies Between Teams
...
This slide contains ClickSoftware proprietary and Confidential Information
What’s the Scale?
16 SCRUM
Teams
±120 people
De...
This slide contains ClickSoftware proprietary and Confidential Information
Click Agile Journey
July
2018April
2018
Feb
201...
This slide contains ClickSoftware proprietary and Confidential Information 10
One backlog,
mutual plan Full plan visibility
This slide contains ClickSoftware proprietary and Confidential Information
One Prioritized and Unified Backlog
Roadmap
Fea...
This slide contains ClickSoftware proprietary and Confidential Information
Managing the Progress in One Tool
TFS as one un...
This slide contains ClickSoftware proprietary and Confidential Information
Click Agile Journey
July
2018April
2018
Feb
201...
This slide contains ClickSoftware proprietary and Confidential Information 14
PI-2 Planning
Board
The DevOps
and Lab
Bottl...
This slide contains ClickSoftware proprietary and Confidential Information
The PI Planning Raised the Organization’s
Bottl...
This slide contains ClickSoftware proprietary and Confidential Information
DevOps Bottleneck - Solution
16
● We came up wi...
This slide contains ClickSoftware proprietary and Confidential Information
Production Eng. - Main Challenges
17
● Keeping ...
This slide contains ClickSoftware proprietary and Confidential Information
Lab/Performance Tests Bottleneck - Solution
18
...
This slide contains ClickSoftware proprietary and Confidential Information
Click Agile Journey
July
2018April
2018
Feb
201...
This slide contains ClickSoftware proprietary and Confidential Information 20
PI-3 Planning
Board
Dependencies
significant...
This slide contains ClickSoftware proprietary and Confidential Information
KPI
21
Improve predictability:
from 60% to 95%
...
This slide contains ClickSoftware proprietary and Confidential Information
Click Agile Journey
July
2018April
2018
Feb
201...
This slide contains ClickSoftware proprietary and Confidential Information
The Next Challenges
Improve DevOps-
Prod Eng.
C...
Thank You!
www.clicksoftware.com
This presentation contains information that is proprietary and confidential to ClickSoftw...
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ClickSoftware Agile Tranistion by Meny Duek

ClickSoftware Agile Tranistion by Meny Duek @Agile Israel 2019

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ClickSoftware Agile Tranistion by Meny Duek

  1. 1. This slide contains ClickSoftware proprietary and Confidential Information Agile - SAFe Transformation at Click Overcoming Delivery Bottlenecks Meny Duek, VP R&D 21/05/19
  2. 2. This slide contains ClickSoftware proprietary and Confidential Information About ClickSoftware ClickSoftware is the global leader in field service management solutions, delivering value to our clients through improved productivity, efficiency, and increasing customer satisfaction, loyalty and retention.
  3. 3. This slide contains ClickSoftware proprietary and Confidential Information ClickSoftware in Numbers 1996 Founded 400 Enterprise Customers 700 Global Employees >3B Service Interactions Powered 7Y Gartner Leader 3
  4. 4. This slide contains ClickSoftware proprietary and Confidential Information Strategic Field Service Management 4 PLAN EXECUTE ANALYZE Shift Management Forecasting & Planning Mobile Field Execution Performance Measurement Scheduling & Dispatch Customer Engagement Optimizing decision-making at critical points in the service lifecycle
  5. 5. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 Define the goals And the way Management WS With Oded - AgileSparks
  6. 6. This slide contains ClickSoftware proprietary and Confidential Information The Main Improvement Goals Predictability Outcome /Value Quality 6 Engagement Efficiency
  7. 7. This slide contains ClickSoftware proprietary and Confidential Information The Main Challenges Dependencies Between Teams Delivery Bottlenecks due to dependencies between teams, mainly – DevOps, Performance Lab and Automation Organization Silos Low transparency and visibility of the actual progress due to organization silos - R&D and Product 7
  8. 8. This slide contains ClickSoftware proprietary and Confidential Information What’s the Scale? 16 SCRUM Teams ±120 people Developers, QA, DevOps, DBAs, Performance Eng. 8
  9. 9. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning Define the goals And the way Management WS With Oded - Agilesparks
  10. 10. This slide contains ClickSoftware proprietary and Confidential Information 10 One backlog, mutual plan Full plan visibility
  11. 11. This slide contains ClickSoftware proprietary and Confidential Information One Prioritized and Unified Backlog Roadmap Features Technical Debt Customer Commitments Enablers 11
  12. 12. This slide contains ClickSoftware proprietary and Confidential Information Managing the Progress in One Tool TFS as one unified tool for project progress 12
  13. 13. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning The DevOps Bottlenecks PI-2 Planning Define the goals And the way Management WS With Oded - Agilesparks
  14. 14. This slide contains ClickSoftware proprietary and Confidential Information 14 PI-2 Planning Board The DevOps and Lab Bottlenecks
  15. 15. This slide contains ClickSoftware proprietary and Confidential Information The PI Planning Raised the Organization’s Bottlenecks DevOps Test Automation Performance LAB 15
  16. 16. This slide contains ClickSoftware proprietary and Confidential Information DevOps Bottleneck - Solution 16 ● We came up with a new concept that we called “Production Engineers” ● Production Engineers are DevOps people that are assigned directly to the teams and report to the R&D manager and not the DevOps manager ● Their role is to be 100% assigned only to tasks that promote their team’s delivery ● When there’s too much on their plate, they train their teammates to handle devops tasks as well - usually the less complex tasks ● This bottleneck has been reduced by 95%
  17. 17. This slide contains ClickSoftware proprietary and Confidential Information Production Eng. - Main Challenges 17 ● Keeping them synced with the core DevOps team, using the same standards, methodologies, etc. ● Getting used to the working mode of passing on their knowledge
  18. 18. This slide contains ClickSoftware proprietary and Confidential Information Lab/Performance Tests Bottleneck - Solution 18 ● Convert all scripts to an easy to use Tech. - JMeeter ● Push responsibilities into the teams ● Reduce the bottleneck by 80% ● Challenge - Provide automation for creating a full environment for stress tests
  19. 19. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning The DevOps Bottlenecks PI-2 Planning The DevOps Bottlenecks Solved PI-3 Planning Define the goals And the way Management WS With Oded - Agilesparks
  20. 20. This slide contains ClickSoftware proprietary and Confidential Information 20 PI-3 Planning Board Dependencies significantly reduced
  21. 21. This slide contains ClickSoftware proprietary and Confidential Information KPI 21 Improve predictability: from 60% to 95% of delivered features
  22. 22. This slide contains ClickSoftware proprietary and Confidential Information Click Agile Journey July 2018April 2018 Feb 2018 Next.. Nov 2018 The first PI Planning Event PI-1 Planning The DevOps Bottlenecks PI-2 Planning The DevOps Bottlenecks Solved PI-3 Planning The Next Steps Define the goals And the way Management WS With Oded - Agilesparks
  23. 23. This slide contains ClickSoftware proprietary and Confidential Information The Next Challenges Improve DevOps- Prod Eng. Cooperation Release by Feature Improve Visualization New ALM Tool 23
  24. 24. Thank You! www.clicksoftware.com This presentation contains information that is proprietary and confidential to ClickSoftware. Any copying, distribution, display, transmission or dissemination of the information contained in this presentation to third parties without the prior written consent of ClickSoftware is strictly prohibited. No part of this presentation may be reproduced, translated or transmitted in any form or by any means, electronic, optic or mechanical, including photocopying, recording or any information storage or retrieval system without prior written permission from the owner of the copyright. 24

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