1. AGUNG SUKMONO, S.T
Experienced Operation Manager ● Jakarta Area ● Phone: (+62)813-81776682
● id.linkedin.com/in/agungsukmono ● agung.sukmono@gmail.com
_____________________________________________________________________________________________
1 | A g u n g S u k m o n o
CURRICULUM VITAE
Specialization : IT Service Management, IT Service Design, IT Outsourcing, ITIL v3, Managed Services,
Managed Operation, ISO/IEC 20000-1, ISO/IEC 27001, IT Infrastructure, Financial
Planning & Budgeting, Project Lifecycle
• Experience in Telco and Automotive Industries – IT Service Management
• Strong hands-on experience and proven record in supporting the establishment/implementation
of Project based on ITIL v.3 framework
• Experienced in managing project financial, Profit Cost Analysis and financial planning
• Excellent general communication especially in problem solving, persuasion, negotiation, conflict
resolution and decision making skills.
• Excellent written and verbal communications skills with the ability to communicate concepts as
appropriate to managements, staff, customers, and other related vendors / contractors
• Implementation of ISO/IEC 20000-1 (ITSM) and ISO/IEC 27001 (ISMS)
Professional Certification
1. Implementing an ITSM System Based on ISO/IEC2 20000-1:2011, (2014) British Standard Institute,
Jakarta, Certificate# ITS 02 01/14 3976
2. ITIL v3 Foundation (2011) EXIN ID#4333189.1004674
Professional Experiences & Accomplishment:
PT. Astra Graphia Information Technology (AGIT), Jakarta (2009 – Present)
Service Operation Manager
Other Corporate Role: ITIL v3 Fundamental Trainer (2015, 2016), Internal Auditor for ISO 20000 and 27001
(2012, 2013)
Latest Individual Award Achievement
1. 2015 AGIT Platinum Award Nominee: Best Project Lead
2. 2014 AstraGraphia Tbk Lingkar Prestasi Puncak
3. 2014 AGIT Platinum Award: Best Project Lead
4. 2013 AGIT Best Auditor Award Nominee
5. 2011 AGIT Platinum Award: Best Team Leader
6. 2010 AGIT Platinum Award Nominee
Selected Accomplishments:
1. Led Astra Otoparts IT Infrastructure team achieve AGIT Best Operation Team 2014 and 2015
2. Increase Astra Optoparts SSC IT customer satisfaction index (2014)
3. Led Telkomsel Service Desk team achieve AGIT Best Operation Team 2013
4. Managing CCTV NISP service achieved ISO/IEC 20000-1 (ITSM) certification on 2013
5. Part of ISO/IEC 27001 AGIT Internal Audit team as Auditor for Data Center in 2012

2. AGUNG SUKMONO, S.T
Experienced Operation Manager ● Jakarta Area ● Phone: (+62)813-81776682
● id.linkedin.com/in/agungsukmono ● agung.sukmono@gmail.com
_____________________________________________________________________________________________
2 | A g u n g S u k m o n o
Projects & Customers References:
Customer: PT. Astra Otoparts Tbk - IT Infrastructure Managed Operation
(Jan 2014 – Present) – Service Operation Manager
• IT Infrastructure Shared Services for Astra Otoparts & subsidiaries companies. Managing IT
professional services for Data Center (supporting SAP system, Warehouse Management
application, Oracle & SQL Databases), Network Operation, Service Desk, IT Security and E-Mail
system. Manage and deliver IT projects implementations. Build and maintain professional
relationship with multiple Business Units representatives.
Selected Accomplishments:
• AGIT ECM 2015 Best Operation Team Award – AOP IT Infrastructure
• Increase customer satisfaction index (2014)
• 100% SLA & KPI Target Achievement (2014)
Customer: PT. Telkom Indonesia – OCBC NISP CCTV Manage Service
(May 2012 – Jan 2014) – Service Operation Manager
• Joint operation between AGIT and Telkom Indonesia
• Managed Service for CCTV Operation Monitoring Center; responsible for managing Network
Video Recorder (NVR) storage & data management, Incident & Problem Management, Change
Management and Service Operation
Selected Accomplishments:
• ISO/IEC 20000-1 ITSM Certification
Customer: PT. Telekomunikasi Selular (Telkomsel) - IT Service Operation Managed Operation
(Oct 2011 – Dec 2013) – Service Operation Manager
(Jan 2009 – Oct 2011) – Senior Team Leader / Supervisor
• Supports Telkomsel IT Services for IT Service Desk, IT Event & Problem Management, IT Service
Transition, IT Revenue & VAS Operation, IT In-house Application development.
Selected Accomplishments:
• AGIT ECM 2013 Best Operation Team Award – Service Desk Telkomsel
• 100% SLA & KPI Target Achievement (2009 – 2013)
• Contract extension and project expansion
PT. Hewlett Packard Indonesia, Jakarta (2007 – 2009)
2nd Level Solution Specialist (HP Seat Management Project); Solution Specialist
PT. Altelindo Karyamandiri, Jakarta (2006 – 2007)
Customer: Bank Danamon Indonesia - IT Service Delivery Engineer (SDE) - Field Coordinator
Selected Accomplishments:
• Bank Danamon Indonesia’s Engineer of The Month Honor (February 2007 and March 2007)
• Appointed as Task Force Field Coordinator for Bank Danamon Indonesia Brach Recovery post
Jakarta’s flood disaster in 2007
.

3. AGUNG SUKMONO, S.T
Experienced Operation Manager ● Jakarta Area ● Phone: (+62)813-81776682
● id.linkedin.com/in/agungsukmono ● agung.sukmono@gmail.com
_____________________________________________________________________________________________
3 | A g u n g S u k m o n o
Formal Educations:
Trisakti University, Jakarta
Bachelor of Electrical Engineering (Sarjana Teknik)
Major : Electrical Engineering
Minor : Computer System Engineering
Graduated in Honor (2006)
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief
(Agung Sukmono, S.T)