Kronos:
· Kronos Incorporated is a U.S.-based multi-national workforce management software and services company headquartered in Chelmsford, Massachusetts, United States, and employing more than 4,500 people worldwide. Originally a manufacturer of timeclocks, the majority of Kronos revenue is now derived from software and services.
· Kronos needed to reduce the costs of the sales processes and the delivery of services. By implementing CPQ Cloud the customer was able to replace all of the existing excel based tools and move the sales intelligence into the cloud.
· They went from a process of 30 reviews down to 3 and this way people were free to do their real job, selling.
· Kronos managed to transform their selling practices and now they can deliver comprehensive and accurate data to their customers.
· With the adoption of CPQ, Kronos managed to save over a million dollars in labor.
Acer:
· Founded in 1976 in Taiwan as a microprocessor technology start-up, Acer Inc. is engaged in the research, development, design, marketing, sales, and service of information technology products, and also provides information services. Today, Acer is a global information communications technology (ICT) company taking full advantage of the dawning of a new era in the world of computing and communication by breaking down barriers between people and technology. Among the top four global PC brands, Acer serves more than 95,000 locations in 160 countries, leads consumer PC brands, and new segments such as Chromebooks and 2-in-1s.
· Acer wanted to transform their global service organization and were looking for a proven, consistent, and flexible solution to meet the current and future needs of their global hardware maintenance and repair business.
· With Oracle Service Cloud Acer can offer their customers a broad choice of interaction channels, reducing the number of voice contacts required to resolve customer inquiries, and decreasing customer service costs.
· Acer achieved ambitious customer service levels throughout globally-distributed contact centers and across all channels—for example handling more than 90% of all incoming calls, ensuring personal email responses within 24 hours, and answering more than 70% of calls within 30 seconds and over 90% of chat requests within 60 seconds
· Increased first call resolution ratio far beyond the 75% ICT industry benchmark, by centralizing all customer information on Oracle Service Cloud
· Increased customer satisfaction score (CSAT) thanks to knowledgeable and consistent agent responses and seamless online self-service features
· With the help of Oracle Service Cloud, Acer won the prestigious Customer Service of the Year award in France, Spain, Germany, and the United Kingdom—demonstrating the outstanding satisfaction of Acer customers through benchmark testing against the world’s leading technology manufacturers.
· The roll-out of the solution globally took only eight months.
Casas Javer:
· Casas Javer is a 35-year-old construction company that sells about 20,000 houses a year and is considered one of the highest-volume builders in Mexico.
· In response to what they saw as a large affordable housing gap in the country in 2015, government leaders committed enough funds to spur the construction of half a million homes and boosted other housing subsidies by nearly one-third, to 11.1 billion pesos. In most boom markets, success isn’t guaranteed—and Mexico’s complex housing-construction sector is no exception.
· To stay competitive in a dynamic market, Montalvo and Lozano developed their program for modernizing processes for identifying, attracting, cultivating, and retaining top talent. Finding and retaining the right talent is especially important for Javer’s ongoing success, and as a result leaders in the IT and human resources (HR) departments joined forces to modernize the company’s HR systems to support 2016’s growth trends.
· Provided a unified resource for accessing and managing candidate applications, decreasing time spent searching and processing new engineering, architect, and urban planning employees from 35 to 40 days, to 15 to 20 days
· Approved new hires 50% faster by reducing and automating steps in the hiring process
· Reduced financial assessment times from three months to one, providing the company with better understanding and control of employee costs like compensation, taxes, insurance, and benefits
· Cut new employee orientation from seven to two days—allowing new employees to quickly integrate into the company’s workflow and culture
· Developed a standardized system for career planning and advancement, allowing the company to reward high-performing workers and provide support to those interested in career advancement programs
· Empowered the HR team with analytics to more effectively allocate compensation budgets for each position as new employees are hired and current employees change roles, providing managers with greater visibility into financials for more cost-effective planning
· Expedited access to employee information, such as calculation of vacation days, and maternity and sick leaves for greater employee convenience and more informed staffing decisions
· Ensured rapid deployment and high availability of the new HR platform, while eliminating the need for additional investment in onsite infrastructure with a cloud solution that automatically identifies and corrects errors
3
Over the past decade, Oracle has developed the broadest, deepest and simply the best portfolio of cloud services through the rewriting of our software for the cloud and several targeted acquisitions
The next phase of our transformation is focused on the reimagination of how we sell to and care for our customers
Our goal is to be the best company to do business with in the cloud
To accomplish this objective, we began with the Accelerated Buying Experience to enable our customers to quickly leverage Oracle’s cloud services and our sales teams to focus on meeting the needs of customers
We heard from our customers that the speed and ease with which they purchase plays a significant role in how that customer thinks about future purchases
Now, with the Accelerated Buying Experience, customers can effortlessly purchase our cloud services with the click of a button
To simplify and accelerate the cloud purchasing process with Oracle, we’ve:
Empowered sales teams with more flexibility to configure orders to meet customer needs
Reduced and eliminated many layers of Oracle’s internal approvals that have traditionally slowed the process
Simplified and shortened order documents to avoid unnecessary discussions since we’re delivering the same high level of service – that meets or exceeds industry benchmarks – to every customer
Enabled click to purchase to execute orders online immediately
Added extensive help to ensure transactions remain on the fast path to conclusion
