Lecture about "Enterprise Architecture @ ING" given at Solvay Brussels School 2018

ENTERPRISE ARCHITECTURE @ ING
A continuous evolution
Alain Heremans, Enterprise Architect, ING
Brussels, 6th March 2018

AGENDA
A continuous evolution
EA @ ING
Introduction
• ING
• Architecture @ ING
• Agile Architecture @ ING
• Global Architecture @ ING
• Global Architecture Practice @ ING
Summary
Why ?
What ?
How (Past) ?
How (Future) ?
With What/Whom ?

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Expertise Summary:
• Enterprise Architecture
• Large Programme Architecture
• ICT Strategy
• Business & ICT Modelling
• Master Data Management
• Data Governance
• Big Data & Analytics
Experience :
• 9 years of experience as enterprise architect and
business partner for Master Data Management and
Digital Marketing
• 15 years of experience in defining and
implementing large solution architectures
• 25 years of experience in leading projects and
program in an international environment
• 30 years of experience in defining and
implementing IT solutions in the Insurance &
Banking sectors
Alain Heremans
Enterprise Architect for Global Master Data,
Data Management (Data Lake) & Data Analytics
https://www.linkedin.com/in/alainheremans/

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Introduction

ING as a Global & Universal Bank
Internationale Nederlanden Groep
Extract from 2016_Annual_Report_ING_Group_NV

Jimi Hendrix
guitarist, singer
and songwriter

We do not get better by chance,
we do get better by change
THINK FORWARD STRATEGY
ING’s purpose is to empower
people to stay a step ahead in life
and in business. To continue
doing this in the platform age we
must be where our customers
are: on digital platforms. Our own
and those of others. Offering one
consistently superior ING
experience, instant and
borderless. To do this we have to
break down our own borders and
become one united ING.
ING also has a dreamer

Ralph Hamers
ING Group CEO ING future
Ultimately we want to completely
unite ING. Offering one single
empowering experience to people
and businesses around the world.
OneBank
OUR FUTURE …

DON’T CALL IT A DREAM, CALL IT A PLAN …

Ralph Hamers,
CEO ING Group
THINKING BEYOND TRADITIONAL BANKING TO DEVELOP NEW SERVICES AND
BUSINESS MODELS

BECOMING THE GO2PLACE FOR FINANCIAL SERVICES

THINKING BEYOND TRADITIONAL BANKING
https://www.cnbc.com/video/2017/06/21/ing-group-wants-to-become-the-wechat-of-banks.html

We want to be a tech company
with a banking license !
 05:40
https://www.youtube.com/watch?v=TyRCthCknrU

ING BEST GLOBAL BANK IN THE WORLD

Business ambitions explicitly articulated
using architecture terms

Ralph Hamers,
CEO ING Group
BUSINESS AMBITIONS EXPLICITLY ARTICULATED USING ARCHITECTURE TERMS

22
Simplify & streamline
Anytime & Anywhere
Analytics skills
Innovation
New services & business models
Operational Excellence
Common API
Data Lake
Modularity
Cloud computing
COULD YOU MAKE IT WITHOUT ARCHITECTS ?

Doing architecture is not done (only) for fun.
It addresses expressed needs and ambitions set by the enterprise
Transformation or Acquisition
Cost-savings
Process
Efficiency
New product
& service
Enabling new
technology
InnovationDOING ARCHITECTURE ?
WHAT FOR ?
Size your architecture
to your ambition and maturity !
ARCHITECTING FOR BUSINESS VALUE

24
Architecture is about developing, using, communicating &
guiding using models, structuring and transforming chaos
into order for taking correct decision
MODELING & COMMUNICATING

BUILDING ARCHITECTURE ING IT ARCHITECTURE
Depending on the:
Area
Scope
Usage
Date
Duration
Business / Data / Application
Application / Domain / Enterprise
Reference / Solution
Baseline / Target
Roadmap
House / Electricity / Garden
Home / Street / City
Map / Installation instructions
Cadastre registry / Blueprint
City development plans
WHAT / HOW / WITH WHAT
WHEN
WHY
WHICH ARCHITECTURE DELIVERABLES ?
IT Architecture is quite similar to real Building Architecture. Similar characteristics, in terms of
area, scoping, usage, time aspects. At the end, an architect is an architect…
Vs.
Using Capgemini IAF* content framework
Using TOGAF** architecture development process
IAF* = Integrated Architecture Framework TOGAF** = The Open Group Architecture Framework

HOME LEVEL
BUILDING ARCHITECTURE
I want to build a house where I will
live with my family …
House Home Construction
Area Scope Usage Date & Duration
Blueprint

STREET LEVEL
I want to host all my employees at one place
and organize the departments by floor …
Workplaces Street Map
Target
Apple Park

CITY LEVEL
I want to assess traffic jams in Brasilia city
and identify blocked sectors and reasons
Communications City Map
Today
Brasilia

ENTERPRISE LEVEL
ING ARCHITECTURE
This is ING Logical Application
Architecture (LAA) bank reference
blueprint. It depicts all logical
components (groups of functionalities),
organised in distinct functional domains
and layers.
It serves as template for communicating
any result of IT assessment (heatmaps),
describing any process execution (flows)
or identify new IT components
(enablers) to put in place or to replace
old technologies …
Application Enterprise Reference
n/a

ENTERPRISE LEVEL
ING ARCHITECTURE
This is ING Business Framework (IBF)
bank reference blueprint. It depicts all
business capabilities, each one further
detailed in process groups, channels
types, customer segments, product
families ...
It serves as template for communicating
any result of business assessment
(heatmaps), describing impact or
maturity of certain business processes,
or identify new business capabilities
(marketplace) to put in place …
Business Enterprise Reference
n/a

DOMAIN LEVEL
ING ARCHITECTURE
IT Domain Reference
Target
This is the Target Architecture
for a well determined domain. It
covers the whole domain.
As such it plays the role of
detailed reference blueprint for
that domain.

DOMAIN LEVEL
ING ARCHITECTURE
IT Domain Reference
Target
The same Target Architecture for
a well determined domain can
then be used to depict which
technologies are / will be used
where. It also allows to indicate
where there are still architecture
decisions to be taken.
E.g.
- DB2 vs. Oracle ?
- Neo4j vs. DataStax Graph ?

DOMAIN LEVEL
ING ARCHITECTURE
IT Domain Solution
Target
Reference Baseline
When depicting a particular
solution to a specific problem
(e.g. the red arrows), we are
depicting a Solution
Architecture.
To draw this solution
architecture, we may make use
of the reference architecture of
this domain at this moment: the
Baseline Architecture.

ENTERPRISE LEVEL
ING ARCHITECTURE
Business Enterprise Solution
Roadmap
Finally, at the time we want
to depict the evolution
between the baseline and
the target architecture,
showing how particular IT
components may evolve or
specific business capabilities
may mature, we are using IT
or Business Roadmaps.
These may be strategic
(covering several years) or
execution (covering the next
quarters/months).

ARCHITECTURE TOOLBOX
Capgemini Integrated Architecture
Framework (IAF) is the Architecture
Content Framework used by ING for
documenting architecture solutions.
TOGAF Architecture
Development Process is the
method followed for deriving the
correct architecture solutions.

ARCHITECT DELIVERABLES REQUIRE … ARCHITECTS. WHICH ARCHITECT ROLES ?
?
?
?

Evolution of architecture is a long journey … that never ends !
Many roles enter the play at different moments, for different purposes.
Architecture Maturity
MATURITY OF THE ARCHITECTURE

39
STEP 1
Supporting the RUN
Ad hoc questions and support
Step 1: SUPPORTING THE RUN
2005 - 2010
+ DOMAIN ARCHITECT
+ AREA ENTERPRISE ARCHITECT
+ BASELINE ARCHITECTURE

40
Step 2: ENABLING THE CHANGE
2011 - 2012
STEP 2
Enabling the CHANGE
standard solution architecture process
+ SOLUTION ARCHITECT
+ SOLUTION ARCHITECTURE & REVIEW BOARD
+ PROCESSES, KNOWLEDGE & COMMUNITY

STEP 3
Planning the CHANGE
standard portfolio process
2013 - 2014
+ VALUE CHAIN ARCHITECT
+ VALUE CHAIN & BANK ROADMAP
+ VALUE CHAIN & BANK PROJECT PORTFOLIO
Step 3: PLANNING THE CHANGE
41

STEP 4
Guiding the CHANGE
Fully Modelled Enterprise
Step 4: GUIDING THE CHANGE
2015 - 2016
+ INVESTMENT ROADMAP & ARCHITECTURE RUNWAYS
+ INVOLVEMENT IN STRATEGY DECISIONS
+ AGILE PROCESSES: FEATURE ARCHITECT
42

STEP 5
Leveraging to GROUP
Group collaboration and focus
2016 - 2017
+ SHARED INVESTMENTS & GROUP PORTFOLIO
+ GLOBAL DOMAIN & PLATFORM ARCHITECTS
Step 5: LEVERAGING TO ING GROUP LEVEL
43
LocalGlobal

ALL STEPS
Modelling the whole bank
Extending the scope to the whole enterprise
2009 - 2017
+ INFRASTRUCTURE ARCHITECT
+ BUSINESS ARCHITECT
+ CHIEF ARCHITECT
AND ALL THE OTHER ARCHITECT ROLES
44

45
EA Maturity increases as scope of the system being architected extends. Real
measure is not EA thinking in models but the stakeholders using them implicitly
SUPPORTING
THE RUN
ENABLING
THE CHANGE
PLANNING
THE CHANGE
GUIDING
THE CHANGE
LEVERAGING
AT GROUP
Pure IT Value Pure Business Value
« Revolution »
moments
2015 - 20202011 - 20142005 - 2010
2011
2015
2018

46
Dilbert about Strategic Planning …
Wally,
the lazy « Architect »
Dilbert,
the « Development
Engineer »
DILBERT

It takes more then
structuring and modeling
on paper:
• Create a Business Framework
• Constant dialogue with your
business stakeholders
• Communicate in a language
(words and views) your
business understands and can
reuse
• Create an Architecture
Framework
• Manage by architecture
roadmaps
• Architects that Inform & Inspire
• ………
HAVING IMPACT WITH ARCHITECTURE …

ING AGILE WAY OF WORKING (WoW)

50
Dilbert getting Agile …
The stupid « Boss »Wally Dilbert
DILBERT

Spotify is a Swedish commercial music streaming, podcast, and
video service that provides digital rights management–protected
content from record labels and media companies
https://labs.spotify.com/2014/03/27/spotify-engineering-culture-part-1/
SCALING AGILE USING SPOTIFY’S FRAMEWORK

If you want to compete as a tech,
you need to be organized as a tech
10:12 

Chief Architect
Enterprise Architect
Domain Architect
Platform Architect
SCALING AGILE USING SPOTIFY’S FRAMEWORK: THE PLACE FOR ARCHITECTS

Board
alignment
session
Tribe Performance Meeting
QBR
Market QBR process n+2….
Quarterly Business
Delivery Cycle
planning n+1
execution n
planning n+2
Epic One-Pagers
(Local Change)
QBR-Memo
Updated Roadmaps (Epic Wall)
Portfolio Wall (Feature Wall)
(Daily) Impediments Stand Up
execution n+1
Transformation
Programmes increments
FROM THEMES TO EPICS
QBR* = Quarterly Business Review
*
Enterprise

Portfolio
Marketplace
(update)
(Feature) Solution Approach
Portfolio Marketplace
(plan & refine)
Updated Portfolio Wall (Feature Wall)
Feature
Delivery Cycle
FROM EPICS TO FEATURES

FROM FEATURES TO STORIES
DoR* = Definition of Ready DoD** = Definition of Done
* *

Organization
Profession
HOW: The role of Architecture in the Enterprise (processes)
>> The purpose of Enterprise Architecture will not change; it’s the way we do EA will change…..
Holistic outside in perspective (Drawing):
• Understanding of the relationship between Business
Strategy, IT Development (innovation) and Operations.
• Knowledge and understanding of trends in the IT- and
Banking industry and developments create opportunities
and threats for ING’s strategy.
• Initiate long term IT transition, like Digital Real Time
strategy, Data Lake, SOA/API, TPA,…
• Provide guidance on 3 different Time Horizons
Intra-Enterprise perspective (Structuring
- Planning):
• Decompose the Enterprise in Domains and Components,
based on cohesion, for optimization by providing
Frameworks; not loosing the required holistic consistency
of the enterprise.
• Manage the current and planned application portfolio for
its dependencies and lifecycle by means of Roadmaps.
• Safeguard the Enterprise by providing Data Consistency
and Security Principles for the Domains and Components.
Creating Guidance (Guiding):
• Foundation for developers decisions and considerations
while creating working software.
• Providing Guidance on Availability, Security, Consistency
build patters by means of CookBooks (an Arch+Eng
creation); based on ING and Industry best practices.
• Provide high level Solution Architectures for new
Components as a Reference Architecture.
• Easy to consume Standards as code or binary primitives
facilitating ING strategy.
• In cooperation with the DevOps community, define
Development, Deployment and Test patterns.
Giving Guidance (Verifying):
• Providing a Fast Experience Design approach for
Developers fast tracking the process ‘Discover- Define-
Design-Deliver’ in a consistent and future proof way.
• Facilitate Developers when needed in applying the
CookBook patterns.
• Close the Loop ensuring that code is developed compliant
to the architecture and design guidelines.
STANDARDIZING ARCHITECTURE PROCESSESPLANNING
EXECUTING

New audience
Existing audience
that we do not
serve
Existing audience
that we currently
serve
New
Practices
Existing
Practices we
do not use
Existing Practices we
currently use
Horizon 1 - Extend & maintain current
opportunities.
Investments into outcomes expected to contribute to the
current year’s material returns.
Operational Expenditure is scarce resource.
Horizon 2 – Drive growth in emerging opportunities.
Investments into outcomes expected to contribute to
material returns in 12-18 months.
Time is scarce resource as market adoption is rarely linear.
Horizon 3 – Seed options for future opportunities.
Investments into outcomes expected to contribute to material returns 3-5 years out.
Capital Expenditure is the scarce resource.
Outcome
Outcome
Outcome
Horizon 3
Horizon 2
Horizon 1
Long Term
(3-5y)
Medium
Term
(12-18m)
Short Term
(3-6m)
Demand for
innovation
Demand for
coordination
and leverage
Responding to change takes place continuously and simultaneously across 3 different time horizons
Dreaming Big and Acting SmallSETTING ARCHITECTURE HORIZONS

PLATFORM  PLATFORM ARCHITECT
 A set of software components, providing an essential function to a technology system - which acts as a
foundation for others to develop complementary products or services.
 Platforms are used cross Business Domain, and are meant to build Business functionality on top of it.
 Platforms are global shared productized solutions in ING. Platforms have roadmaps, releases, tutorials,
training, self service portals, etc
DOMAIN  DOMAIN ARCHITECT
 Specific business functionality, including the channel facing API and the IT chains necessary to fulfill the
services promised by the API. Resilience, security, data modelling, complexity reduction, are concerns of the
domain. Domain naming is based on the LAA.
 Mandate of the Domain Architect:
• Is responsible for phasing and creating ‘Islands of Stability’;
• Owns the API’s that are exposed. An API can only be registered in the catalogue with approval of the
Domain Architect.
HOW: Platforms and Domains
>> What is it?
STANDARDIZING ARCHITECTURE ROLES

5
GLOBAL ARCHITECTURE PRACTICE @ ING
Global
Architect

Having all needed skills within one individual is (almost) not possible.
Solution is to have all the skills present in EA team

67
« Enterprise Architects will become storytellers »
By 2020

ANIMATING ING TOUCHPOINT PLATFORM OFFSITE
TPA Offsite - 22062017.mp4

DREYFUS MODEL OF SKILL ACQUISITION

The physical organization of architecture practice follows the priorities set by the
enterprise and gets optimized through centralization or distribution
• Setting up common processes & roles
• Building an architecture community
• Ensuring bank-wide alignment through
hierarchical independency
• Easing application development
• Ensuring respect of policies &
standards
Central
Architecture
Community
Distributed
Architecture
Community
Enterprise
Architecture
Community
CENTRAL
vs.
DISTRIBUTED

The organization of EA team evolves, as architecture challenges emerges, driven
by ING strategy. 2018 is again a centralizing moment.
degreeofcentralization
time
total
Enabling global
roadmap
portfolio mgmt
Central
Architecture
Community
Distributed
Architecture
Community
Domain Architect
Infrastructure Architect
(Area) Enterprise Architect
Solution Architect
Solution Architect
Domain Architect
Infrastructure Architect
Feature Architect
Group EA
2015201420132012201120102009
Defining roles
& deliverables
Building
central
knowledge &
community
Easing supply
and architecture
processes
Focusing on VC
portfolio and
roadmap
Enabling bank
roadmap
portfolio mgmt
Bank investment
approach and agile
implementation
Supporting
local domain
Domain Architect
20%
80%
Enterprise
Architecture
Practice
201820172016
Platform Architect
Domain Architect
Value Chain Enterprise Architect
Business Architect
Operating
globally
Preparing
the global
transformation
NEWMODEL2018

Defining the investment roadmap for the
years to come to enable new ING strategy
2013
iCMG is a leading full service Enterprise & IT Architecture
Firm, which organizes annually a worldwide best architecture
contest in several categories.
In the last eight years, iCMG Global Architecture Excellence Award Competition, driven by
independent jury, has become a global benchmark of excellence as the leading companies from
USA, Europe, Asia, Middle East, Africa, South America have participated in this competition.
WINNING ARCHITECTURE PRIZES …
2013-20152010
Enabling and guiding the reshaping
of IT into a new agile organisation
ING 2013-2015 Transformation case Agile Architecting case 2015
The idea is to honor architects & enterprises whose work demonstrates a combination of talent, vision &
workmanship, which are creating successful and enduring systems & enterprises.

Rudy WOUTERS
Chief Architect One Bank Platform BENL
EXTERNAL PRIZES FACILITATING INTERNAL RECOGNIT

QUIZ GAME
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Summary

• Size your EA department to embrace your strategy.
Build your skills step by step.
• Specialize EA in architecture roles and skills to
cover end-to-end and domain challenges.
• Use market standards, like TOGAF & SAFe, to define and position EA activities
in your company.
• EA success is measured by the business people using your architecture views
when communicating and deciding. They are your best ambassadors.
• Giving external lectures and “telling stories”, like today at SBS, are facilitating
the recognition of EA within your company.
A FEW ARCHITECTURE TAKEAWAYS

77
Alain Heremans
alain.heremans@ing.com
https://www.linkedin.com/in/alainheremans/

• The Banker, Brian Caplen, 2017 , ING’s disruptive model: interview with CEO Ralph Hamers
• ING, 2017, 2016 Annual Report ING Group NV
https://www.ing.com/Investor-relations/Annual-Reports.htm
• Jimi Hendrix’ quotes
http://www.azquotes.com/quote/961800
• CNBC, 2017, ING Group wants to become the WeChat of Banks
https://www.cnbc.com/video/2017/06/21/ing-group-wants-to-become-the-wechat-of-banks.html
• Global Finance, 2017, Global Finance names the World’s Best Global Banks 2017
https://www.gfmag.com/media/video/ing-wins-best-bank-world-award-2017
• Dilbert’s cartoons
http://dilbert.com/
• Spotify, 2014, Agile Development Model
• ING, 2017, ING Enterprise Architecture 3.0 – internals only
https://cs.ing.net/sites/DA-deliverables/Shared%20Documents/2016/About%20EA/Framework%20Architecture%203%200%20v%201%200%20final.pptx
• ING, 2017, Global Architects Job Description 1.1 – internals only
https://cs.ing.net/sites/DA-
deliverables/Shared%20Documents/2017/About%20EA/Global%20Overall%20Architects%20Job%20description%20v%201%201%20final.pdf?Web=1
• ING, 2017, Enterprise Architecture Operating Model (EA 3.0) – internals only
https://cs.ing.net/sites/DA-
deliverables/Shared%20Documents/2017/About%20EA/Enterprise%20Architecture%20Target%20Operating%20Model%20%28EA%203%200%29%20for%20CIO%2
0Council%20v%201%200.pdf?Web=1
• Gartner, 2017, Storytelling for Enterprise Architecture: How to Influence and Persuade Leaders of EA Value in Decision Making
https://www.gartner.com/doc/3849372/storytelling-enterprise-architecture-influence-persuade
• iCMG, 2013 & 2015, iCMG Best Architecture Contest
https://about.ing.be/A-propos-dING/Press-room/Press-article/ING-Belgique-remporte-deux-iCMG-Awards.htm
EXTERNAL REFERENCES

Lecture about "Enterprise Architecture @ ING" given at Solvay Brussels School 2018

Lecture about "Enterprise Architecture @ ING" given at Solvay Brussels School 2018

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