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Best Behavior: Engaging Employees to
Fuel a Culture of Food Safety
IAFP 2015
Holly Mockus, Alchemy Systems
Moving to the Next Level
2Confidential and Proprietary
Awareness
Enlightenment
Prevention
Prediction
Case Study
• Reactive program
• Sporadic positives
• Repeat positives
• Environmental rates
continuing to rise
• Investigations were
inconclusive
• Corrective actions were not
addressing the root cause
Shut Down Production
• Corporate to the rescue
• Holistic investigation
• Drying out the plant
• Swab-a-thon
• Hours and hours of root
cause analysis
• Mapping positives
• Reviewing traffic patterns
• Interview employees
Findings
• Slow flowing drains
• Wooden / hollow doors
• Seeping curb from freezer
• Foot traffic to new smoking
area
• Hollow framework
• No reporting mechanism
• Training with no
reinforcement
Root Cause
Absolute lack of employee engagement!
Corrective Action
• Many R’s
– Replaced
– Repaired
– Remodeled
– Rerouted
– Re-grouted
– Reviewed
– Etc.
Preventive Measure
• Engaged Employees
– Communication
– Training and education
– Inclusion
– Awareness
– Observation
– Reinforcement
Reinforcement
9Confidential and Proprietary
Behavior Change Study
10Confidential and Proprietary
68%
82%
94%
Pre-Training Post-Training After 3
Observations
26%
Source: AFAB Journal, March 2014
Accountability
• Timely delivery of
consequences
• Level playing field
• Exceptions are a slippery
slope
• Build a strong ethic
• Consequences
• Don’t forget:
– Celebrate success
– Have fun
12Confidential and Proprietary
holly.mockus@alchemysystems.com
THANK YOU
13Confidential and Proprietary

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