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All About ITIL | Mohammed Altaaf Sharif

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ITIL is a progression of methodologies in various ranges, an organization can execute a few or the whole general model. There is no guideline that you need to execute everything. Here in this PPT Mohammed Altaaf Sharif describing All about ITIL.

For more details :- http://mohammedaltaafsharif.blogspot.com.au/

Published in: Technology
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All About ITIL | Mohammed Altaaf Sharif

  1. 1. All about ITIL Mohammed Altaaf Sharif
  2. 2. ITIL stands for the Information Technology Infrastructure Library ITIL contains a comprehensive set of best practices that are used to develop and execute IT service management. It offers a number of benefits, including increased competitive advantage through cost reduction, growth, and agility; more business efficiency through streamlining of IT processes; enhanced IT value through business and IT operational and goal alignment; and improved internal customer and user satisfaction.
  3. 3. Organization Body That Supports ITIL Is Located In The United Kingdom The overall ITIL approach has been available since the late 1980s and has been published on the Internet for years. However, it was largely unknown in the United States until a critical mass of large companies and media publications started to take notice. More than 10,000 organizations worldwide have now adopted ITIL.
  4. 4. ITIL consists of a series of books giving guidance and recommendations ITIL contains a comprehensive set of best practices that are used to develop and execute IT service management. It offers a number of benefits, including increased competitive advantage through cost reduction, growth, and agility; more business efficiency through streamlining of IT processes; enhanced IT value through business and IT operational and goal alignment; and improved internal customer and user satisfaction.
  5. 5. ITIL stands for the Information Technology Infrastructure Library • Introduction to ITIL • Service Support • Service Delivery • Planning to Implement Service Management • Security Management • The Business Perspective • ICT Infrastructure Management • Application Management • Software Asset Management • Small-Scale Implementation ITIL is undergoing some updates and restructuring to reflect technology changes. The books now encompass the following areas:
  6. 6. To Be Successful, ITIL Stresses The Need For A Strong Executive Sponsor Implementing ITIL practices is a culture change initiative. People are going to complain about having to do things differently than they did in the past. You need a strong sponsor to push the change. If you don't have one, don't attempt the implementation or look for limited success.
  7. 7. Despite Its Popularity, Little Content Is Available On ITIL ITIL is a set of approaches and best practices. It is a model for IT service delivery. It does contain some processes and templates, but it is not a methodology and does not contain all the implementation details. Companies that want to use ITIL can follow the overall guidelines and then develop the more detailed processes that make sense for the individual organization.
  8. 8. Mohammed Altaaf Sharif http://mohammedaltaafsharif.blogspot.com.au 13 Sixth Avenue, Balmoral QLD 4171

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