1.
All about ITIL
Mohammed Altaaf Sharif

2.
ITIL stands for the Information Technology Infrastructure Library
ITIL contains a comprehensive set
of best practices that are used to
develop and execute IT service
management. It offers a number of
benefits, including increased
competitive advantage through cost
reduction, growth, and agility;
more business efficiency through
streamlining of IT processes;
enhanced IT value through
business and IT operational and
goal alignment; and improved
internal customer and user
satisfaction.

3.
Organization Body That Supports ITIL Is Located In The United Kingdom
The overall ITIL approach has
been available since the late
1980s and has been published
on the Internet for years.
However, it was largely unknown
in the United States until a
critical mass of large companies
and media publications started
to take notice.
More than 10,000 organizations
worldwide have now adopted
ITIL.

4.
ITIL consists of a series of books giving guidance and recommendations
ITIL contains a comprehensive set
of best practices that are used to
develop and execute IT service
management. It offers a number of
benefits, including increased
competitive advantage through cost
reduction, growth, and agility;
more business efficiency through
streamlining of IT processes;
enhanced IT value through
business and IT operational and
goal alignment; and improved
internal customer and user
satisfaction.

5.
ITIL stands for the Information Technology Infrastructure Library
• Introduction to ITIL
• Service Support
• Service Delivery
• Planning to Implement Service Management
• Security Management
• The Business Perspective
• ICT Infrastructure Management
• Application Management
• Software Asset Management
• Small-Scale Implementation
ITIL is undergoing some updates and restructuring to reflect technology changes.
The books now encompass the following areas:

6.
To Be Successful, ITIL Stresses The Need For A Strong Executive Sponsor
Implementing ITIL practices
is a culture change initiative.
People are going to complain
about having to do things
differently than they did in
the past.
You need a strong sponsor to
push the change. If you
don't have one, don't
attempt the implementation
or look for limited success.

7.
Despite Its Popularity, Little Content Is Available On ITIL
ITIL is a set of approaches and best
practices. It is a model for IT service
delivery. It does contain some
processes and templates, but it is not
a methodology and does not contain
all the implementation details.
Companies that want to use ITIL can
follow the overall guidelines and then
develop the more detailed processes
that make sense for the individual
organization.

8.
Mohammed Altaaf Sharif
http://mohammedaltaafsharif.blogspot.com.au
13 Sixth Avenue, Balmoral QLD 4171