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Speaker Introduction:
Mitesh Shah
Regional Director
EmReach, Singapore
Mitesh is a ‘’Subject Matter Expert’’ in the field of
Organizational Resilience, Business Continuity Management
and Crisis Management. He has over 12 years of experience in
consulting and training organizations on how they can de-risk
their business and improve their resiliency posture. He has
worked extensively in the APAC region and assisted clients
across sectors of BFSI, Retail, Telecom and global
conglomerates.
Mitesh has spoken at multiple Business Continuity
Conferences in the region including Asia Risk & Resilience
Conference, World Continuity Congress, BCI Australasia
Summit and CORE’s Business & IT Resilience Summit.
In terms of certifications, Mitesh is CBCI Certified
Connectwith me on LinkedIn: https://www.linkedin.com/in/mitesh-shah-587826b/
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Whatsapp Integration
Encryption at rest & at transit
ISO 27001, SOC 2 Type II
Innovation & Secured
Emergency Notification System
Critical Event Management
SOLUTIONS
Clients across segments
have continued their
relationship with EmReach
10 years since successful
launch. Awarded BEST
PRODUCT/SERVICE by
BCI
100 % Client Retention
HISTORY & AWARDS
About Us
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Major Incidents
Our tools helped our customers achieve high level of resiliency during these incidents
COVID-19
GLOBAL
California Wildfires
USA
Volcano Taal
PHILIPPINES
Active Shooter
FLORIDA, USA
Monsoon safety check
MUMBAI, INDIA
Terrorist Attack
NEW ZEALAND
Cyber Incidents
GLOBAL
Bushfires
AUSTRALIA
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Geo Intelligence
Real-time Staff & Site
tracking usingMap tool
Use Cases
Travel Risk
Management
• Track real-time location of any staff anywhere on the planet and
alert anyone in a specific region.
• Use interactive map tool to monitor geographical spread of your
staff and sites.
• Ensure safety of your staff travelling currently or in future by
identifying and alerting them of critical events.
• Manage Travel risk planning more efficiently by integrating with
any Travel management tool.
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Self Declaration
Periodic Wellness check
Use Cases
WFH readiness
• Employees declare on their health status before they enter office.
• Wellness checks allow organizations to focus on employees who
have declared symptoms
• Organization can check on WFH capability such as laptops, VPN,
internet or requirements on furniture’s.
• Relevant teams can follow up with impacted employees on their
needs.
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Secured Team Communication
Mail Server
Outage
Use Cases
Closed Group Communication
during a crisis
• Alternative messaging services can be enabled in case the
primary email server fails.
• Acts as an alternative mail service especially for critical projects
with confidential information.
• Critical crisis related confidential information is only shared on the
platform.
• Only relevant groups are involved, information can be segregated
and confidential from future misuse or attacks.
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Employee Information line
Office Closure
or Openingupdate
Use Cases
• A ‘’pull methodology’’ adopted where the crisis at hand is unfolding
and changing status almost every hour.
• Inform and share updates on office closures or travel route
advisories before they plan to come to office.
• Automate Handling Of Call Inquiries - Quickly setup and configure
comprehensive update about any incident accessible.
• Make Frequent Updates With Ease using any device and Localize
Your Message
HR & Corp
Communication
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Risk Tracking and Awareness
Weather Alert
Use Cases
Protest Dates
& Timings
• Integration with ‘’Risk Tracking’’ tools allows quick dissemination of
information relevant to potential impacted employees.
• Convert an important risk intel to a notification within no time.
• Share important advisory or dates to employees so that they can
schedule their appointments accordingly.
• Proactively monitor risks and timely action to minimize impact.
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IT Alerting
Use Cases
• Enhance existing ITSM solutions to manage incidents faster or
manage complete IT Incident lifecycle
• Smart Routing - Set up rules that route incident to agents best
suited to respond, based on the context and user's skills.
• Detailed Analytics - Measure your performance against SLAs, and
track incident response, handling and resolution times.
• Complete visibility and detailed analytics help you track Incident
response and resolution times in real-time and over the period.
IT Incident
ResponseManagement
Improve Response
& Resolution times
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Compliance & Governance
Regulatory
Updates
Senior Management
Update
Use Cases
• Inform all employees against a ‘’fake rumor’’ running against the
organization.
• Share a significant achievement and motivate staff.
• Inform relevant team of an important regulatory update and get
acknowledgement on the receipt.
• Escalate to respective managers if regulatory updates have not
been acknowledged in time.