Implementing a Cloud Center of Excellence (CCoE) promotes a seamless transition to the cloud for any organization. Cloud adoption includes communicating a new strategic direction, involving stakeholders from across the organization, identifying skill gaps, identifying key team members, and establishing a realistic roadmap. JHC Technology presents how organizations can manage, evaluate, automate, and continuously spur cloud adoption through repeatability, allowing the organization to deploy innovation today and be ready for whatever comes tomorrow. As part of this discussion we will review the framework necessary to identify AWS Partners that can provide the best value to your organization. Elizabeth Boudreau, Cloud Executive Advisor, Amazon Web Services Matt Jordan, Vice President, Corporate Strategy & Development, JHC Technology

1. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Matt Jordan
Vice President, Corporate Strategy & Development, JHC Technology
The Cloud Center of Excellence
(CCoE)
Elizabeth Boudreau
Executive Advisor, Amazon Web Services

2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Agenda
• What is the Cloud Center of Excellence (CCoE)?
• Consistency Through Automation
• Who benefits from implementing a CCoE?
• CCoE Across the Organization
• CCoE Principles
• The AWS Cloud Adoption Framework (AWS CAF)
• Selecting the Right CCoE Teams to Deliver Wins
• CCoE Realized: Lessons Learned
• Key Challenges
• Best Practices

3. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
“A Cloud Center of Excellence (CCoE) is a cross-functional
team of people responsible for developing and managing the
cloud strategy, governance, and best practices that the rest of
the organization can leverage to transform the business using the
cloud.
The CCoE leads the organization as a whole in cloud adoption,
migration, and operations. It may also be called a Cloud
Competency Center, Cloud Capability Center, or Cloud Knowledge
Center.”
— Cloud Management Report 2017

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What is the Cloud Center of Excellence (CCoE)?
Melding the organizational structure with the operational efficiencies and proven successes
Structure and Operations
Staying ahead of the technology curve inspires confidence in organizational maturity
Evaluation
Roles and responsibilities, cloud policy, and performing transformative services support adoption
Governance
Allows proper allocation of resources, both technical and professional, to support business objectives
Innovation

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Consistency Through Automation
Modernize
• Ensure modern and efficient pipelines are
easy to communicate and understand
CI/CD
• Continuous Integration / Continuous Deployment
is the cornerstone of an overall CCoE practice
More with
Less
• Adoption and speed will be gained by the ability to do more
with fewer resources, promoting scale

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Who Benefits From Implementing a CCoE?
Are supported
by an
organization
that can
innovate and
rapidly deliver
on the most
innovative
technology to
meet end user
objectives.
Customers
The CCoE
framework
establishes the
repeatable
processes to be
used in
implementation
of disruptive
technology,
allowing
consistency
and efficiency
IT Teams
CIOs, CTOs,
CFOs,
Directors,
Project
Managers,
IT and Security
Professionals
Leadership

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CCoE Principles
Teach the team how to utilize cloud and secure the lowest cloud rates. Find practitioners who can hold organization
accountable.
Build the Right Team
Analyze data and predict trends to scope and grow cloud responsibilities from an organizational and financial
perspective.
Scope & Grow the Team’s Responsibilities
Keep cloud cost and best practices in mind and make decisions on the correct data and analysis to promote ideal
behaviors when experimenting on the cloud.
Empower Team to Teach & Follow Best Practices

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CCoE Across the Organization
CCoE team’s charter include the
following responsibilities:
• Specialization of resources
enables proactivity
• Introducing new structures
and frameworks
• Reviewing and iterating
throughout the change process

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Why do I need a Cloud Center of Excellence?
To enable accelerated and sustainable adoption of
cloud across the enterprise; maximizing the ability to
realize its benefits while reducing risk.
This is a transformation about ‘people’ in the organization.
Real people, not just names or boxes in an organization chart.
People and their complex individual needs must, therefore, be at
the heart any successful business transformation process.

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The AWS Cloud Adoption Framework (AWS CAF)
The AWS CAF segments the process of planning a move to
the cloud into manageable pieces called Perspectives:

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Selecting The Right CCoE Team to Deliver Wins
• A few important traits to look for in members of the
founding team include:
Experimentation-driven
BoldResult-oriented
Customer focusedAble to influence

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Change Leadership Through a Cloud Team
• A team of open-minded change agents,
tasked with initiating and implementing a
fundamental shift in how the
organization functions
• The team should evolve as a business
progresses through the stages of
transformation (cloud adoption)
• Diverse and cross-functional
representation is key
• Big picture thinkers who are ready to
lead business transformation
Cloud Team or Cloud Center of
Excellence (CCoE)
Business Application Services
OperationsInfrastructure Security
Cloud Engineering
Enterprise
Architecture
Governance
Training and
Engagement
Cloud Business
office
Organizational
Change
Management
Finance

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CCoE Roles and Responsibilities
Communications/HR
Senior Leadership
Infrastructure Security
Operations
Applications

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Scaling the CCoE beyond the beginning
On-Boarding
Finance
Enterprise
Architecture
Marketing
Governance
LeadershipInfrastructure SecurityOperationsApplications
Engineering teams will specialize in an area, but will have a
common set of skills shared across all product teams
Operations
Engineering
Infrastructure
Engineering
Security
Engineering
Cloud Business Office
(Director)
Cloud Engineering
(Director)

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Business IT/Alignment
Infrastructure
Operations
Security
Architecture
Career Management: Cloud Roles
C r o s s - F u n c t i o n a l R o l e s – ” E v e r y t h i n g a s C o d e ”
Enterprise Architect
Operations Architect
Security Architect
Cloud Enterprise Architect
Cloud Operations Architect
Cloud Security Architect
Compute Engineer
Storage Engineer
Network Engineer
Middleware Engineer
App Platform Engineer
Cloud Infrastructure
Engineer
Build/Release Engineer
Capacity Planner
Incident Management
Cloud Operations
Engineer
Product Owner Relationship Managers
Portfolio Managers
Senior Business Analyst
Cloud Security
Engineer
Security Engineer
IAM Engineer
Policy & Compliance
Cloud Role
Cloud Role
Cloud Role
Cloud Role
Typically Sourced from:
Typically Sourced from:
Typically Sourced from:
Typically Sourced from:
Cloud Role Typically Sourced from:
Project Management
Agile Scrum
Master
Project Manager
Product Manager
Typically Sourced from:Cloud Role
Data
Cloud Data Engineer
Cloud AI/ML Engineer
Cloud Data Scientist
Data Platform Engineer
Database Admin
Data Architect
Typically Sourced from:Cloud Role
Applications
Cloud Solutions Architect
Cloud Software Engineer
Enterprise Architect
Solutions Architect
Application Developer
Cloud Role Typically Sourced from:

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Best Practice : Cloud Team Development
• Leverage AWS Cloud Adoption Framework (CAF) to staff up the Cloud Team;
Ideally one person representing each CAF perspective (Business, People, Process,
Platform, Security, Maturity, and Operations).
• Make “enthusiasm” about cloud a criteria, beyond just the skills required.
Passionate individuals are key to succeeding in any paradigm shifting initiative.
• Start small and grow as it adds value to the business.
• Rotate other people (from other LOBs IT or workload owners so they become
familiar with charter, responsibilities, and can promote learnings within their
groups).
• About 5-7 People is a good start typically and expanding it to 5-10% of the IT
Team size eventually.

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CCoE Realized: Lessons Learned
• Building Reference Architectures
• A repeatable process to onboard more applications is needed
• Engage and Evangelize
• Communicate the efficiencies and opportunities represented by the
cloud
• Scaling and Reorganizing
• Leverage the services, tools, and expertise of the CCoE for their specific
needs and problems

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Key Challenges
• Failover architecture and recovery planning
• Infrastructure provisioning
• Application development
• Cloud training and awareness
• Asset management
• Cost optimization and allocation
• Change management

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Best Practices
• Collaborate
• Act Differently
• Define KPIs
• Gain Visibility
• Empower Your Team

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Speaker Contact
VP, Corporate Strategy &
Development, JHC
mjordan@jhctechnology.com
Matt Jordan Elizabeth Boudreau
Executive Advisor, AWS
eboudre@amazon.com

21. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
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Track: Spotlight
Session: 9:00 AM - A Roadmap to Cloud Center of
Excellence Adoption