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Adobe : The Future of SaaS
1. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Adobe : The Future of SaaS
Mitch Nelson: Managing Director - WW Managed Services, Adobe
Dean Pianta: Managed Services Specialist, Adobe Federal
2. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
From Bits & Bytes to Services
Adobe Creative Cloud
The world’s best creative tools and…
More desktop apps + mobile apps
Continuous software updates (innovation)
CreativeSync
Stock Images
Cloud based processing
And more…
Adobe Creative Suite
The world’s best creative tools
on the desktop
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3. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
The Adobe Advantage
Make Manage MeasureMobilize
Adobe
Document Cloud
Adobe
Creative Cloud
Adobe
Marketing Cloud
4. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Mobile Expectations
* Pew Research Center http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/
All Adults, U.S. 18 – 29 Year Olds, U.S.
10% have no broadband
service at home
20% have no broadband
service at home
64% on a
smartphone
85% on a
smartphone
5. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Personalization through Analytics & Big Data
In 2015 Financial
Services $6.4 bn
Software
$2.8 bn
Government
$2.8 bn
Coms & Media
1.2 bn
Energy & Utility
2.8 bn
Annual growth
to 2020
22% 26% 22% 40% 54%
$
0101001
1010101
1001010
Why?
• Organizations that use data analytics efficiently are 5x faster at
making decision than organizations that don’t
• Personalized services and content can be based on citizen data
profiles and 48% of Citizens interact more deeply when an
experience is personalized
2.2
Million
Terabytes
of new data
created
every day
* “10 trends, 1 constant: keep reinventing your business” – DisruptionWorks. Bert Denis Partner Bert.denis@disruptionworks.be
6. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Security
7. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Customer Expectations
MOBILE PERSONALIZED SECURE
Global Availability, Always On.
8. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
From Public Cloud to Enterprise Cloud
• Security
• Compliance
9. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Adobe Creative Cloud for Enterprise (CCE)
Storage Options
• Multi-tenant
or
• Single-tenant linked behind Customer Firewall
Identity Management
• Adobe ID, Adobe Enterprise ID, or Adobe Federated ID
• More options to come
Password Policies
• Custom enforcement based upon customer
requirements
10. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Adobe‘s SaaS Experience
Connect
Multi-
tenant
LiveCycle
Managed
Service
2008
Creative
Cloud for
Enterprise
2015
Defense
Connect
Online
2007
Adobe and
Amazon
Partnership
2008
AEM
Managed
Service
2010
Connect
Managed
Service
2011
Marketing
Cloud
2012
Creative
Cloud
2013
Document
Cloud
20152003 …
11. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Adobe Managed Service across public Internet
1
1
Develop Immersive, Digital Experiences
Open Standards / OSGi Model
Leader in Gartner MQ:
WCM
Computational, Network and Storage Services
Stability, Flexibility, Reliability
Leader in Gartner MQ :
IaaS
Managed & Supported by Adobe
x
Experience
Manager
Cloud
Infrastructure
12. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Preloaded, pre-configured
In a known good state
Ready for configuration to meet
requirements
Able to scale to meet any load
Monitored for performance and
security
Services are about Product and People
1
2
Managed Service
CSE
Single Point of Contact:
Customer Success Engineer (CSE)
Managed & Supported by Adobe
• SLA [99.5% to 99.99%]
• 24/7 Support
• 24/7 Monitoring &
Event Response
Highly trained Adobe Employee
Expert in Adobe Software, Amazon Systems and Customized Operations
x
13. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Continuous Monitoring & Maintenance
• 24/7 Monitoring
& Event Respo
nse
Patching OS / AEM
Customizati
on & Upgra
des
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1101011
0100101
• Reporting
• Backup / Restore
Performance, Load, Penetration Testing
War Gaming
Disaster Recovery Support
Requirements Captured in a digital “Run Book”
High-Touch Coaching
Strong Partnership with Professional Services / Customer
x
Go-Live
Process
Maintenance
14. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Adobe Tool: Managed Service Central
Managed Service Central
Adobe built, automation tool to create approved architectures in AWS
Amazon Infrastructure
Amazon EW / GovCloud / C2S
15. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Analytics ConnectExperience
Manager
Adobe Best Practices: Software, Platform and Infrastructure Testing & Monitoring
Mission Critical
Application
Gomez
(outside in)
Java Mission
Control
Real-time
Garbage
Collection
Nagios
Infrastructure
Monitoring
Tough Day
• New Users (20k)
• Create Pages (20k)
• Page Mods (100k)
• Multi Site Manager (5k)
• Benchmark
• Tagging (20k)
• Add Tags (100k)
• Upload PDF
Minions
• DAM Asset Ingestion
• 1000 Jpg files
16. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Adobe Managed Application
4 Keys to a Managed App
Continuous Diagnostic
Mitigation
• Continuous Monitoring &
Hardening
• Mitigation and Event Resolution
Application
Amazon Web Services: GovCloud
Infrastructure
Adobe Platform
Adobe Experience
Manager
Adobe
Connect
Continuous Delivery
• Latest Adobe Platform &
Infrastructure
Support
• Full Stack Support
?
Solution Adoption
• Marketing, Training, &
Customer Adoption
• Usage Optimization
Mission Critical Application
Customer
Success
Engineer
17. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Mission Critical Applications
Innovation
The latest software and
resources to speed
innovation
Continuous
Delivery
Adobe Experience
Manager
Adobe
Connect
1. Faster Reaction Times
2. Allows Agile
Development
3. Provides Flexible
Release Options
4. New O&M Models
Application
Adobe Platform
Amazon Web Services: GovCloud
Infrastructure
18. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
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More Software Becoming Available as Managed Services
Mission Critical Applications
Analytics, Campaign, Experience Manager, Connect, etc.
Applications
Adobe OSGi Platforms
Infrastructure
…Creative Cloud
• Storage and Sharing
• In Cloud Processing
• Stock Imagery
• Download of Creative
Desktop Apps
Marketing Cloud
• LiveCycle
• Connect
• Experience Manager
• Premium Analytics
Document Cloud
• Composition
Management
• PDF Creation
• Digital Signing
• DRM
Drive Even More Innovation
19. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Next Generation: Managed Applications
Secure Portal to Multiple Adobe Solutions Expanding Collaboration
Requirements
Expanding Mission
Requirements
CAC Authentication
• Battle Update Briefs
• Common Operating
Picture / Situational
Awareness
• Federated Chat
• Training / Mission
Readiness
Global Availability,
Scalability, and Secure
20. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
DCO ii Use Case: Common Operational Picture (COP)
This capability is very important to us and has helped us save the lives of hundreds of people over the past 3
weeks. I am so glad DCO II is there for us.
-Texas National Guard
21. AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Thank You.
This presentation will be loaded to SlideShare the week following the Symposium.
http://www.slideshare.net/AmazonWebServices
AWS Government, Education, and Nonprofit Symposium
Washington, DC I June 25-26, 2015
Editor's Notes
(Add Amazon Cloud Logo)
Private Cloud
Security
Compliance
GLBA, FedRAMP, HIPAA
Talk about CCE – specifics with CCE
(Add Amazon Cloud Logo)
Private Cloud
Security
Compliance
GLBA, FedRAMP, HIPAA
Talk about CCE – specifics with CCE
10
1st goal – create a solution stack from 2 best of breed players – Adobe and Amazon Web Services.
It’s more than just bringing to great technologies together – it’s about
Outcome based service
Next Generation – dCO ii
AEM is meant to operate in a modern world. OSGI bundles can be dropped in very easily. Guys dropping in from Adobe, Government.
Enterprise server was installed. We’ve designed our software, open core to be – this delivers innovation more rapidly – to live in an “app like world.”
2000 bundles in our open source, core. Operating without the dependency of a typical J2EE world.
http://blogs.atlassian.com/2014/07/skeptics-guide-continuous-delivery-part-1-business-case/
The business case
The benefits CD offers are pretty obvious. In the best of implementations, CD allows for:
Faster reaction times – The most obvious benefit of CD is that it allows quick reactions to stimuli, both external and internal – whether it’s a market segment that takes a weird left turn, morphing that P5 feature into a company-saving imperative, or a researcher that uses your flagship application as an example of what-not-to-do at the security conference du jour. What business doesn’t want that?
Reduced risk – For many organizations, there’s a non-trivial amount of pageantry around shipping a release. And why shouldn’t there be? New features are finally out to customers. Bugs are fixed. Everyone’s happy, right? The dark secret in many organizations is that shipping a release takes a huge amount of effort on the part of the QA and build/release teams. Under a continuous delivery model, software is “released” constantly (though not necessarily to customers). Therefore, the ceremony and the risk around releasing is reduced. If you’re relying on your release infrastructure daily, you will notice (and resolve!) its deficiencies much quicker than if the process is only undergone once every few weeks or months.
(Add Amazon Cloud Logo)
Private Cloud
Security
Compliance
GLBA, FedRAMP, HIPAA
Talk about CCE – specifics with CCE
AEM Apps – on the same platform as sites. It allows us to make changes on the app itself and not have to redeploy. Analytics are built in – do understand usage optimization. Where are they getting stuck. What is heavily used. And you can update the codebase and push an update in a very rapid fashion.
DEMO
Build demo of critical infrastructure to share with other groups coming in for disaster relief. For a temporary basis – DRM gives access to this information.
Server side component + client (free reader is key). Secure PDF, Office, PDF, and Video.