This document summarizes interloan services provided by QLDC Libraries in New Zealand. It discusses the seven QLDC libraries that make up the interloan network, including two hub locations. As both a borrower and lender, it describes the number of interloan requests received and fulfilled over two years. Key patrons who utilize interloans are discussed, along with the benefits of national resource sharing between libraries.

1. INTERLOANS IN AINTERLOANS IN A
SMALL(ish) PUBLICSMALL(ish) PUBLIC
LIBRARYLIBRARY
The WHO, WHAT, WHEN,The WHO, WHAT, WHEN,
WHERE, WHY AND HOWWHERE, WHY AND HOW

2. QLDC LibrariesQLDC Libraries
“Whakapapa”“Whakapapa”
QLDC Library “whanau”QLDC Library “whanau”
7 libraries7 libraries
2 ‘big’2 ‘big’
2 ‘medium’2 ‘medium’
3 ‘small’3 ‘small’

3. QLDC Community ProfileQLDC Community Profile
2013 Census updated April 152013 Census updated April 15
REGION
Estimated Resident
Population
QLDC
TOTAL LIBRARY USERS
29,730
17670 (59.43%)
AREA
Arrowtown 2580
Glenorchy 380
Hawea 2280
Kingston 250
Makarora 96
Queenstown 17010
Wanaka 7134
ETHNICITY: 84% European; 7% Asian; 5% Maori; 1% Pacific; 3% Other

4. 14 libraries in our “hapu”14 libraries in our “hapu”
Access to 205,000 itemsAccess to 205,000 items
LIBRARY
Arrowtown
Glenorchy
Hawea
Kingston
Makarora
Queenstown
Wanaka
Alexandra
Clyde
Cromwell
Maniototo
Millers Flat
Omakau
Roxburgh

5. 2 QLDC ILL Hubs2 QLDC ILL Hubs
“iv. to meet a turnaround time….”
ARROWTOWN & WANAKAARROWTOWN & WANAKA
One of my ‘hats’ for the past 2 yearsOne of my ‘hats’ for the past 2 years

6. ARROWTOWN LOGIN = BORROWER + LENDERARROWTOWN LOGIN = BORROWER + LENDER
WANAKA LOGIN = BORROWER ONLYWANAKA LOGIN = BORROWER ONLY

7. QLDC Libraries as LenderQLDC Libraries as Lender
QLDC items sent to other librariesQLDC items sent to other libraries
Year
LENDER
Requests Shipped Not Supplied
May13-Apr14 183 98 84
May14-Apr15 145 82 60
 Our choice to not lend (non supply) may be due to:Our choice to not lend (non supply) may be due to:
– New/very popular itemNew/very popular item
– Valuable item… etc etcValuable item… etc etc

8. QLDC Libraries as borrowerQLDC Libraries as borrower
Items sent for our borrowers – both hubsItems sent for our borrowers – both hubs
Month
BORROWER
Received
May13-Apr14 367
May14-Apr15 237

9. WHO, WHY & WHAT?WHO, WHY & WHAT?
QLDC (Wanaka) patrons requesting ILLsQLDC (Wanaka) patrons requesting ILLs
 Daily patron – fluent French+Daily patron – fluent French+
 Working through reading lists - NYRBWorking through reading lists - NYRB
 Home schoolersHome schoolers
 Tertiary studentsTertiary students
 Incomplete fiction seriesIncomplete fiction series
 Requests from variety patrons – often what theyRequests from variety patrons – often what they
request is interesting, topical…request is interesting, topical…
 Mostly adult non fiction books, sometimes DVD orMostly adult non fiction books, sometimes DVD or
fulltextfulltext
 A wonderful shared national resource: nobody canA wonderful shared national resource: nobody can
stock everything….stock everything….

10. READING A SERIESREADING A SERIES

11. READING ‘BUCKET’ LIST OF 239 titles….READING ‘BUCKET’ LIST OF 239 titles….
23
4 A Natural History of Human Thinking Michael Tomasello Arts & Letters
23
5 The Accidental Species Henry Gee NYRB Advert
23
6 The confidence trap David Runciman NYRB Advert
23
7 The Watchdog that Didn't Bark Dean Starkmen NYRB Advert
23
8 Capital in the Twenty-first Century
Thomas Piketty and
Arthur
Goldhammer
Arts Daily
Review
23
9
Engineers of Victory: The Problem Solvers
Who Turned the Tide in the Second
World War Paul Kennedy NYRB Dec

12. ““Ask that mountain”Ask that mountain”
LENDERLENDER
LEND TO ALL SORTS PUBLIC/TERTIARY LIBS, GOVTLEND TO ALL SORTS PUBLIC/TERTIARY LIBS, GOVT
DEPTS….DEPTS….

13. INCOMING ILLs for QLDC patronsINCOMING ILLs for QLDC patrons
Catalogued, issued, and patron emailed/calledCatalogued, issued, and patron emailed/called

14. Borrowed ILL items - covered barcode – Kotui!Borrowed ILL items - covered barcode – Kotui!

15. QLDC items lent - “Wanaka Interloan” borrowerQLDC items lent - “Wanaka Interloan” borrower

16. My workroom ILL bookMy workroom ILL book
2 things I like…2 things I like…

17. Wanaka Library ILLsWanaka Library ILLs
 Regular checking (30+mins)Regular checking (30+mins)
 Borrow from?Borrow from?
– Prefer regional, South Island if availablePrefer regional, South Island if available
– Non charging librariesNon charging libraries
– Costs our patrons $7/ILL item (courier fee) –Costs our patrons $7/ILL item (courier fee) –
more if lending library charges usmore if lending library charges us
 Some ILL requests inform QLDC purchasing – newSome ILL requests inform QLDC purchasing – new
titles etctitles etc
 QLDC Libraries are non IBS – not ideal for costs…QLDC Libraries are non IBS – not ideal for costs…
 All items courieredAll items couriered
 Regularity of database update – challenge asRegularity of database update – challenge as
lender/borrower – additions/deletionslender/borrower – additions/deletions

18. Some final thoughts re DIA and Te PunaSome final thoughts re DIA and Te Puna
 Amazingly user-friendly softwareAmazingly user-friendly software
 Great web informationGreat web information
 Incredibly helpful staffIncredibly helpful staff
– Prompt email repliesPrompt email replies
– Regular Email updatesRegular Email updates
(“tips and tricks”)(“tips and tricks”)
– TrainingTraining
 Kaye Foran (DIA) currently researching ILL trendsKaye Foran (DIA) currently researching ILL trends
(2005-2014 and beyond)(2005-2014 and beyond)
– Aim: track & identify trends or problems needAim: track & identify trends or problems need
address maintain confidence in and allegiance toaddress maintain confidence in and allegiance to
a national ILL systema national ILL system (results soon….)(results soon….)