Disruptive
Cohesive team with shared vision
Headquartered in New York’s Silicon Alley
Expanding and modernizing products
Solution Definition: What comprises the suite in terms of functionality and benefits
Pricing and Transaction: How the pricing will be calculated and transactions handled
Sales & Delivery Process: How the deployment works
Demand Gen & Sales Content: What’s available to help you build opportunities and have strong sales cycles
Q&A
Key Talking Points:
We offer the scale, experience, and resources needed to support a diverse customer base.
Our breadth and depth of experience – both with Infor’s broad product portfolio and the industries we serve – are unmatched.
The following are some key messages about the who, why, what, and where of Infor Services:
Who?
Infor Services is a group of more than 5,300 professionals globally who partner with our customers at each stage of their engagement to accelerate their success and optimize the value of their investments. Experienced and seasoned, these individuals offer deep expertise in both Infor’s solutions and the industries we serve. Strategic thinkers, problem solvers, hands-on doers, sounding boards, and occasionally even hand-holders, they draw upon the power of Infor’s resources to ensure our customers’ long-term success.
Why?
The sole purpose of the Infor Services organization is to ensure our customers realize value from their Infor software investments. We have end-to-end accountability for helping our customers drive business transformation and achieve their objectives, and we’re passionate about making our customers outrageously successful. Their success is the yardstick by which we measure our own.
Where?
Infor Services has 5,300 professionals that support customers in 168 countries, including over 1,200 go-lives in the last year alone. Collectively, these individuals offer the broadest support available for Infor’s broad product portfolio, combining local country and language support with deep technical and industry expertise. Our goal is to be wherever our customers need us and ensure their success can extend into any new countries, markets, or industries they wish to pursue.
Key talking point: Global scale and proven processes allow us to deliver high quality, affordable projects and support anywhere in the world.
Infor Services places a major emphasis on being close to our customers and resourcing ourselves in a way that supports the global nature of business today.
Our NY headquarters, located in Silicon Alley, serves as a source of inspiration and innovation.
Our near shore centers and Centers of Excellence allow us to automate processes, speed delivery, and execute quality projects in a cost-effective way, anywhere in the world.
We have support professionals on the ground in 28 countries.
And we delivered projects in 168 countries in the last year alone.
We’re not stopping there. We recently acquired Merit – a world-class M3 implementation partner focused on the Nordics – and will continue to look for more opportunities to expand the support we provide for our global customer base.
Key talking points: Infor services is uniquely qualified to help customers reduce risk, achieve customization-free deployments, continually optimize their systems, and maximize return on their investments. The following are the top 10 reasons customers should choose Infor Services as their partner:
1.) Commitment to customer success – The Infor Services team fosters an environment where customer success trumps all. Your success is our success, and we are committed to exceeding your expectations and earning your loyalty every single day.
2.) End-to-end accountability for your success – The sole purpose of the Infor Services organization is to ensure you realize value from your Infor software investments, and we have end-to-end accountability for helping you achieve your objectives. You get access to a worldwide community of experts across all disciplines who are committed to your success.
3.) Dedicated service delivery managers – As an Infor customer, you’ll be assigned a personal service delivery manager who will work with you to understand your business and your goals, act as a single point of contact for resources across the organization, and serve as a long-term strategic partner.
4.) Deep product and industry expertise – The average Infor Services team member has 10 years of experience with the product and industry he or she supports. We know how to deploy systems so they work for your environment and see problems before they occur. Why? Because we’ve done this work before – hundreds of times – for organizations just like yours and have very often walked a mile in your shoes. Many Infor Services team members are former customers themselves.
5.) Global footprint – With 5300 professionals supporting businesses in 124 countries, Infor Services is ready to support your business wherever it may go.
6.) Access to innovation – Infor has a strong commitment to on-going innovation, investing over $500B in R&D and delivering over 1000 product enhancements in the last five years. The Infor Services team serves as your access point to fresh thinking and the latest ideas on how technology can be used as a competitive advantage.
7.) Proven methodology – Infor Services assures quality implementations with governance, quality control, and certified industry-specific best practice procedures through the Infor Deployment Method. Our consultants are trained and certified on this methodology to ensure they can carry out the highest quality projects with the lowest degree of risk.
8.) Implementation accelerators – No one knows Infor’s products better than the Infor Services team, and we use that knowledge to deliver a key benefit to our customers – speed. Developed using best practices for successful implementations, our automated deployment processes and implementation accelerators shorten deployment time and help you achieve a more rapid return on investment.
9.) Full services provider – Infor Services is your one stop shop for everything you need to realize value from your Infor Software investments. Our deep understanding of Infor’s product portfolio and ability to support every aspect of your deployment, from change management and performance tuning to business consulting, are unmatched. We also offer a great deal of flexibility. You can pick and choose the services you need or use us end-to-end. We’re committed to supporting whatever is best for your business.
10.) Accelerated time to value – Getting a fast return on your technology investments is critical, and the Infor Services team has decades of experience with helping customers accelerate their time to value. We work with you to achieve a standard implementation that can be deployed quickly, while also lowering total cost of ownership and setting you up for long-term success. We also partner with you to give end-users the skills, knowledge, and confidence to get your system firing on all cylinders as quickly as possible.Uniquely positioned to support transformation globally
Key talking points:
Comprehensive set of services
Designed to meet our customers’ need at every stage of their engagement
Allows us to provide whatever level of support our customers require
Deep experience – product, industry, cloud, global
Goal is to accelerate adoption and optimize ROI
The Infor Services group offers a comprehensive set of services designed to help our customers make technology a competitive advantage. Our goal is to not just meet our customers’ needs but also anticipate them, providing them with solutions to problems they never knew they had and opening their eyes to opportunities for innovation that Infor’s product and industry expertise and breadth of resources empower us to see. We deliver on this vision by offering services that
surround customers with everything they need to be successful
By working with Infor Public Sector, we can bring it all together for you and become a true technology partner.
Key talking point: We provide a seamless experience for our managed services customers.