Gas Ksa is our Ux Case study for Gas Ksa App for Delivery Gas Cylinder to home.

1. GasKsa UX case Study

2. OverView
About the Project
This case study documents the processthat i took to research and
designGasKsa app.
THE BRIEF
About the Product The TargetAudience
GasKsa a mobile app for help people to We were supplied with
booking Gas Cylinder in Saudi Arabia in Two dedicated persona
Easy way. (Customer - Gas Rep)
CustomerGoals Business Goals
-Find gas cylinder easy and fast - Get revenue from people
Who will use app as
Customerby implement
Google ads.
Gas Rep Goals -Get revenue from people
-Get more opportunities. Who will use app as
Gas delivery
Representative by pay
membership

3. What’s the problem ?
1- Problem is users faces difficulty to find gas rep near to his home
location to get a replace gas tank fast.
2- Gas Tank empty suddenly and that make user be in difficultsituation
because he will not be able to done his cooking.
Hypothesis
1-GasKSA has (search for near representer)which is a feature that
allows users to make a phone call,sms message ,whatsapp message
with nearest available gas representer.
2- GasKsahas (order) feature which is a feature that allow users to
schedule a date of replacementgas tank.
4-GasKsahas (LeftDays) feature that calculate gas cylinder lifetime
since last changed.
5-GasKsawill use Firebase to detectreal time gas representative
location and monitor him in his delivery journey.

4. Job Stories
Based on Alan Klement concept of creating job stories, focusing
on Motivations, situations, and outcomes, I created job stories to
back up my hypothesis.
As a customer When my gas-cylinder is empty , i want
to be able find gas-cylinder rep near to me ,so that i can
make my order and change my gas-tank fast.
As a gas rep when i receive customer order,i want to be
able to detect his location and i want app to open google
map navigation to navigate me while i am going to
deliver gas cylinder
Business Requirements
1- Customer should register his name,location.mobile phone to
can make orders
2- customer can make order first and publish it to all gas rep or
customer search for all nearest rep locations and call them via
mobile caller or sms or whatsapp then send his order.
3-the main feature of our app is the reality that appear in many
areas of app work life from customer can show gas rep real
location and also can see gas rep location in google map while
gas rep in his way to customer.

5. 4-Gasrep must register and get confirmation from app
manager to be allowed to use app to get orders and to deliver
it.
5-App manager will give every new gar rep user a free account
to test the value of app and after free trial period gas rep will
be need to purchase a membership.
Product Approach & Team
At Alexapps, we follow agile methodology than waterfall that can help
us to build and test product ideas quickly to reduce the overall
development time.
The processes
Goals OF Design
GasKsa has two main aims in it’s design :

6. 1- App designwill be part of Saudi Arabia culture (Country main
flag Colors,Famous country sites , Country culture folklore).
2- App registration form must be very minimum and suitable for busy
user.

7. 2- User Research
➔Competitive analysis
➔User Reviews
➔Interview Users

8. COMPETITIVE ANALYSIS
- All available apps in ksa don’t guarantee customerrequestwill
confirmed from GasTank representatives.
- All available apps depend on custom delivery team to serve
customerorder so they fail to accomplishtheir mission because
app delivery team is very small than customerorders.
- All available apps are in bad designand don't have online payment
and online tracking.

9. Observe Customers reviews
we collect user reviews from existing similar apps

11. Interview users

14. 3- User Research deliverables

15. Persona-Customer

16. Persona-Cylinder Delivery

17. Storyboard-Customer

20. Storyboard-Gas Rep

22. GasKsa Information Architecture

23. Card Sorting

24. Task Flow-Customer

25. Task Flow-Cylinder Delivery

26. Site Map

27. GasKsa UI
Home View
For Customer
Display all reps around customer location and can easily
call them via mobile caller or whatsapp or sms if he is
register befor.
Although customer can call any one of reps he must
make an order to confirm his order.
Also he can make an order directly and send it to all
governorate gas reps
For Rep
Delivery cylinder has it’s own home page that display all
incoming orders to enable him to accept orders and can
switch his state from available to not available.
* Delivery rep not allowed to change his state after accept customer
order.

28. ----------------------------------------------------------------------------------------------
Order View :
Customer can make his order by send his location and
number of gas cylinder he want and the date of delivery.
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Order State view
For Customer
From that moment customer send his order he can
monitor his order state if any gas rep accept his order
order state switch from pending to approved and if he
want his gas cylinder immediately app will launch google
navigation view to monitor gas rep in his way to
customer location.
For Delivery Rep
After delivery rep accept customer order app open
google navigation until he reach customer
Customer/gas rep can cancel order at any time.
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Rate and Comment View

29. Customer after delivery rep deliver gas cylinder
customer comment and rate service
*Customerand gas rep must commentand rate to close order and to be
allow to create/receive new order.
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Order History and upcoming orders
Customer and Gas Rep can see complete summary for
all completed orders history
Customerand gas rep can delete hist orderhistory
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Edit View
Customer and Gas Rep can edit his profile data
*Not allowed to edit profile through Gas Cylinder delivery
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Logout
Customer and Gas Rep can logout from app.
*Not allowed to logout through Gas Cylinder delivery