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Synthesis

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Synthesis

  1. 1. ATELIER 1/Workshop 1 <ul><li>Quels processus de construction de la santé </li></ul><ul><li>dans une économie de service ? </li></ul><ul><li>How can occupational health and wellbeing </li></ul><ul><li>be maintened in a service economy? </li></ul>
  2. 2. Une économie et un travail en mutation <ul><li>Selon le HSE 70% à 80% des travailleurs ne travailleront pas sur un lieu fixe en 2015 </li></ul><ul><li>Les changement économiques et sociaux nécessitent de poser les questions de manière différente </li></ul><ul><ul><li>Diversité des activités regroupées sous le terme de service </li></ul></ul><ul><ul><li>Diversité des populations au travail </li></ul></ul>
  3. 3. Complexité des enjeux de santé <ul><li>De nouveaux risques émergent </li></ul><ul><ul><li>Les anciens subsistent (port de charge, produits chimiques, biologiques, bruit …) </li></ul></ul><ul><li>Des situations et des évolutions contrastées </li></ul><ul><ul><li>Les expositions au risque de violence de la part du public évoluent de manière très différente </li></ul></ul><ul><li>Des risques difficiles à appréhender avec les modèles actuels </li></ul><ul><ul><li>Pas de lien évident entre l’augmentation du risque de violence et le nombre de personnes en contact avec le public </li></ul></ul><ul><li>Des enjeux importants : absentéisme, voire invalidité </li></ul>
  4. 4. Du suivi à l’action <ul><li>Prendre en compte ces évolutions </li></ul><ul><ul><li>Dans les outils de suivi au niveau national et international </li></ul></ul><ul><ul><li>Et par des outils utilisables dans l’entreprise </li></ul></ul><ul><li>Des outils pour dialoguer et négocier </li></ul><ul><ul><li>Oser parler des problèmes </li></ul></ul><ul><ul><ul><li>y compris les « points durs » : encadrement, pauses, challenges dans un centre d’appel </li></ul></ul></ul><ul><ul><li>Un sujet important : l’encadrement de proximité et le collectif de travail </li></ul></ul><ul><ul><li>Comment utiliser / réélaborer les règles en fonction du contexte « toute le cohésion de l’équipe repose sur le responsable d’équipe » </li></ul></ul>

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