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Intercultural business etiquette and protocol

Definitions of protocol and etiquette
Meeting&Greeting customs in Cambodia
Business naming system
Business card etiquette
Gift giving
Dining etiquette
Drinking protocol
Business dress
Humor

Intercultural business etiquette and protocol

  1. 1. INTERCULTURAL BUSINESS ETIQUETTE AND PROTOCOL
  2. 2. Protocol is what to do in given situation. Etiquette is how to do it- and how to do it gracefully.
  3. 3. 1.Technical merit  protocol 2.Artistic impression  etiquette
  4. 4. “First impressions are made only once but are remembered for a long time”
  5. 5. The meeting & greeting Buddhism believed in such principles such as every person lives a life as a worldly being and depending on their behavior will come back in their next life as a higher or lower being, this means that Cambodia is also considered as a “collective society”. In such societies, etiquette and protocol there are some things we should be aware of such as using a subtle communication style to avoid the chances of causing offense to others or the elders.
  6. 6. Meeting & greeting customs in Cambodia Cambodia is a collectivist society therefore hierarchy is important, this means that we also greet people depending on the relationship/hierarchy and age between the people. The traditional greeting is a bow combined with bringing of the hands together at chest level; this shows respect.
  7. 7. With foreigners or foreign investors coming into Cambodia, we have developed or adopted the western practice of shaking hands. However, similarly to China we do not use large hand movements or any movements at all while talking, personal contacted must also be avoided if possible.
  8. 8. During business meetings must arrive on time or early if you are the guest.
  9. 9. Not only that, but during business dinners or meal we must not eat all your meal because in Cambodia people will assume you did not receive enough food and are still hungry.
  10. 10. Naming systems Names are what makes us different from others. Remembering names and using them when addressing other people is one of the most important, yet difficult, elements of protocol. One of the most troublesome aspects is which name to use and when to use it. Failure to show the proper respect or simply calling someone by the wrong name at the first meeting can be jeopardizing.
  11. 11. Business naming system First or given names are used almost immediately by people from U.S. and Great Britain, but introductions are most formal in many other cultures. Titles are used when introducing people in certain parts of the world; they often indicate the person’s profession or educational level. In Asia the surname precedes the personal name, and in many Hispanic cultures, most people will have two surnames, one from their father and one from their mother.
  12. 12. Names in Malaysia: - 甄健全 -Rosli bin Suleiman(male)/Aysha bint Suleiman(female) -Anbuselvan a/l Ramanan(male)/Mathuram a/p Anbuselvan(female)
  13. 13. One of the best strategies: be aware that there are differences in global naming systems, and the differences can often be subtle. When in doubt, ask what name is to be used.
  14. 14. Business card etiquette Since all business contacts require a business card, knowing the proper procedure for exchange business cards is an important aspect of business protocol. In Asia the exchange of business cards is a meaningful ritual than a casual informality.
  15. 15. Presentation of the card varies between cultures. The practice in the U.S. of glancing at the business card and promptly putting in the pocket is considered rude in countries like Japan. The Japanese examine the business card carefully and comment while accepting it. In the Islamic world the left hand is considered unclean. When presenting or receiving a business card, use both hands or the right hand.
  16. 16. Gift giving South Korea shares its traditional culture with North Korea. However, it is totally different now.
  17. 17. Gift giving is very common. Always bring a small gift for the hostess.
  18. 18. DO NOT give…
  19. 19. DO NOT give…
  20. 20. Gift-giving This is a very important issue in Cambodia. While picking out gifts we have things to avoid such as knives or anything colored white or black should not be given as a gift. Gifts are also usually wrapped in colorful paper. Gifts are also not opened once received in front of guest because face can be lost of embarrassment or etc.
  21. 21. Purpose of dining: To extend the meeting time through the mealtime. Time and place: Lunch time for Chinese would be around 12 - 1 Manners of eating: • Use your chopsticks properly • Never dig for something inside the dishes
  22. 22. Purpose of dining: To fill up empty tummies after having the meeting. Time and place of dining: Lunch time for Indonesians would be around 12 – 1 Manners of eating: • Attempt to respect the culture. • Keep praising the host about the great taste of the food.
  23. 23. Drinking protocol As discussed elsewhere, Muslims completely shun alcohol and Americans drink conservatively. BUT Russian people think that alcohol can break down the strict barriers between social classes and allow people to discuss problems without barriers . It is said that no Russian meeting is complete without vodka.
  24. 24. Business dress The way you are dressed is important in making a positive first impression. Business dress can be a reason of failure if you are dressed not properly. For example, Americans like more casual style, while in China casual dressing while business meeting shows lack of interest and disrespect.
  25. 25. AVOID
  26. 26. Global dress codes For men: a dark suit, white shirt, and conservative tie. For women: a knee-length dress, high-cut blouse and comfortable shoes.
  27. 27. Why humour is a must in business meeting? Humour is important because using humour you can easily break the ice and ease the tension in the room, build up a good atmosphere before the meeting, enhance the relationship between organizations and it can be use to motivate your clients and colleague.
  28. 28. Use humour about the situations and not people because it can easily offend other party easily. For Example: Women jokes, Men jokes, Your Mama So Fat Jokes, Blonde Jokes, Black People Jokes etc etc.. Overuse of jokes is a No no.
  29. 29. BUT!!
  30. 30. You can make jokes in a business using funny quotes : • “A successful man is one who makes more money than his wife can spend. A successful woman is one who can find such a man.” • "The politicians say 'we' can't afford a tax cut. Maybe we can't afford the politicians."
  31. 31. 1 2 Use humour to catch your clients attention Use humour to make your message more memorable
  32. 32. • Intercultural business communication (跨文化商务交际) • http://en.wikipedia.org/wiki/Customs_and_etiquette_in_Chinese_dinin g • http://www.cyborlink.com • http://www.etiquettesurvival.com/ • http://www.mannersinternational.com/default.asp • http://www.17k.com/html/books/0/1/181/18156/3b1ab8/897127.shtml • Own experience Sources
  33. 33. QUESTIO S?
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Definitions of protocol and etiquette Meeting&Greeting customs in Cambodia Business naming system Business card etiquette Gift giving Dining etiquette Drinking protocol Business dress Humor

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