Short presentation on EMR implementation issues

1. Practice Fusion:
what if the features are already
there?
July, 2012

2. Executive Summary
• Current: Practice Fusion puts majority of the
emphasis on technical training, neglecting
workflow based implementation
• Outcome: Lack of EMR implementation training
leads to poor user experience
• Leading Practice: Enable independent
consultants to serve as a main source of the EMR
adoption, train support team on workflow
solutions.

3. Likely Benefits
•
•
•
•
•
Higher Adoption rates of Practice Fusion
Higher demand for services of the Independent Consultants
Less pressure on the Practice Fusion account managers and the help desk
More personalized help for users from the consultants
Better overall user satisfaction

4. Common misconceptions among MDs
When switching to EMR…
• Workflow stays the same
• Functionality of the staff members remains as it is
• Processes and standards do not need to be adjusted
• Most important is to be fluent with the chosen software

5. Current PF training approach
Practice Fusion’s focus on a technical aspect of the deployment seems
sufficient for the new users who are not demanding additional services of the
Independent Consultants
Therefore there are several opportunity areas associated with lack of
implementation consulting:
• Underutilization of the tools Practice Fusion has to offer
• Decreasing of a satisfaction of the Practice Fusion users due to “lacking”
functions*
• Decreased productivity in the practice
*Sources: PF Forum and third party research

6. • Real life examples from the Practice Fusion
forum illustrating opportunities :

7. Solution
Standard
reply
VFC

8. Provider intent: Looking for a solution
Intent: Provider needs a solution for a reported
issue, which is not necessarily a purely technical
solution.
Proposed Solution: Workflow based solution needs
to be added.

9. Possible answer:
• Here is a way around:
1. Create a chart note type with the name "VFC”
2. Create such note every time when administering VFC vaccine
3. In CC part of the note add details (lot, copy/paste insurance info...etc).
4. When time comes to submit: run report on "chart note type"->
"VFC", print out all notes associated with the report manually.
Submit!

10. Standard
reply

11. Possible answer
1.
2.
3.
4.
Download Adobe Pro
Create your signature forms in Adobe Pro
Offer a patient to sign on the screen
Download in patient’s chart in Practice Fusion

12. Standard
reply

13. Possible answer
A consultant (C) would ask the provider (P):
(C)How do you plan to use that report?
(P) I plan to buy new equipment and want to track how many ultrasounds I
currently do per month!
(C) Here how you could do it:
1.Create a chart note type «Ultrasound procedure»
2.Create a note «Ultrasound procedure» every time you do ultrasound
3.Run report on chart note type «Ultrasound procedure» at the end of the
month - count how many of them are in the report

14. Recommended actions
• Promote and explain value, which
Independent Consultants could bring to the
table
• Customize training for independent
consultants so they are more qualified to
introduce PF into a workflow
• Provide workflow-based training for the help
desk employees