1. Andrea Chua, MBA
Customer focused professional who consistently produces win-win results for both customers and company. In
depth understanding of business operations and maximizing profits. Knowledgeable in current market trends.
Experienced in coaching, training and providing leadership to staff. Strong customer service focus.
Target (Dekalb, IL) 2014 – 2015
 Inbound Group Leader
 Identify and coordinate daily activities for team members to achieve results in productivity,
teamwork, safety, quality, and job knowledge
 Strategize trailer placement for docks based on mode mix, vendor, and carton count
 Manage movement of team members on docks depending on LOS and staffing needs of building
 Achieve a safe work environment by advocating safety training and accident preparedness
 Collaborate across departments to drive optimal productivity
 Establish partnership with other departments to consistently meet building LOS
 Cross train team members to make sure other departments needs are being met
 Eliminate obstacles for team and building by trouble shooting and problem solving trailer issues
 Accomplishments:
 Chosen to be building Capacity Captain to help with UDC project and inventory levels to ensure
adequate space is always available for warehouse department to store product
 In charge of IB packet office; implemented and stream line routines across all keys to guarantee
consistency is being met across all keys
 Selected to be Campus Recruiting Champion to help network with local schools as well as
recruited two future interns
 Led Kaizen unsaleable event for building to roll out to DCs’ in the near future
Forever 21 (Schaumburg, IL) 2013-
2014
 Co-Manager/Visual Manager
 Hire, train, and coach in store associates
 Works with associates one on one to drive sales in the store
 Challenges associates to learn new best practices in all areas different areas of the store
 Mentors assistant managers to develop into co-managers by providing constructive feedback and
coaching
 Help deliver visual and merchandising solutions for the store :
 Assists with planning and execution of floorsets/visual updates based on merchandise and inventory
 Worked with stock manager to come up with stock room best practices on replen/rotating product.
 Accomplishments:
 Hired and developed cashier into assistant manager in six months
 Chosen to be point person to lead corporate re-fixture project for selected stores in the district
 Implemented shipment best practice of units per hour for all district stock teams
 Developed in store merchandiser to take over visual manager position in less than a year
ProfessionalExperience
Experience
1498 N. Oakmont Rd.
Hoffman Estates, IL 60169
Email: AndreaChua1@gmail.com
C: 630-660-2651

2. Old Navy (Schaumburg, IL) 2011-
2013
 Assistant Store Manager of Merchandising
 Education and coaching of logistics team and associates on corporate best practices
 Work with staff develop skills to allow for advancement
 Instill and train staff in strong customer focus and company best practices
 Provide consistent and creative visual solutions through:
 Effective management of merchandise placement
 Team leadership in identifying and execution of merchandising strategy based on inventory levels,
store layout and customer base
 Development and training staff on corporate visual practices and standards
 Talent selection, training and mentoring of key contributing employees
 Direct involvement in developing all new employee in corporate standards of service, merchandising
and operations
 Implement strong customer service environment while maintaining visual standards
 Ensure markdowns, signage and marketing aligns with merchandise placement
 Accomplishments:
 Effective utilization of brand strategy, resulting in #1 store ranking in the market for 2 years
 Requested by upper management to plan and execute five Project One new store openings
 Oversaw visual layout of four stores in the Chicago land area
 Drive sales through effective planning, prioritizing and communication to staff on merchandising
placement
 Effectively coached sales team in customer focus and best practices to consistently achieve
higher than peer average score on Customer Experience Survey
 Developed and mentored three logistics associates to merchandise managers and stock manager
PacSun (Schaumburg, IL) 2008 - 2011
 Assistant Manager/Visual Manager
 Execute store visuals in conjunction with floor set
 Observe and assess sales impact of visuals and adjust as needed to increase profitability
 Educate all store employees on current fashion styles and trends
 Hire, train, coach and develop team members on promoting customer service
 Accomplishments:
 Selected by management to style all mannequins and models for the Spring Break Management
Meeting 2010 and Back to School Management Meeting 2010
 Designated as District Fashion Leader
 Coached all new holiday staff resulting in holiday bonus
 Designed and updated style board and created brand book, which were used district wide to
educate and train staff on company merchandise and current industry trends
 Selected to lead in visual workshop designated for District Managers
ProfessionalExperience
Experience

3. Dominican University (River Forest, IL) May 2010
 MBA – Brennan School of Business
 Dean’s Scholar 2007 - 2010
Dominican University (River Forest, IL) May 2007
 BA, cum laude, Business Administration; Concentration: Marketing
 Minors: Communications Arts and Sciences; Fashion Merchandising
Skills
Photoshop, Adobe Illustrator, In Design, Microsoft Office, Microsoft Access, Visio, Quickbooks
Fluent in Chinese
Andrea Chua, MBA
REFERENCES AVAILABLE UPON REQUEST
Education
Experience