Andrej Balaz

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I help organizations to create services that customers value. As a full-circle user experience and service designer I work at the intersection of business, service and interaction design. Insights into customer motivation and the progress they are trying to make when hiring new services are the foundation of my work and design reasoning. I am able to help you frame relevant design challenges by performing ethnographic research, think holistically with service design methods and jump into doing by tapping into my experience in interaction design, prototyping and testing. I co-organize the Jobs to be Done meetup in Berlin, an innovation paradigm that helps founders, product managers an...

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About

Andrej Balaz

Presentations

Introduction to JTBD at IXDS Design Expert Exchange

JTBD Meetup #12: Framing Jobs, Insights from Alan Klement's publication on Jobs to be Done

Likes

Scaling Agile at Pipedrive (and the use of fireballs in creating product vision)

Christian Bason, Dansk Design Center: Exploring Design Impact

Let's Talk About Strategy (extended workshop): what it is, why it matters, and how to do it well - Sophie Dennis

Introduction to the UK Policy Lab

Culture

Public Service Design / Service Design Drinks Berlin

Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015

Transformation Now? Service Design in American Government - Chelsea Mauldin, Public Policy Lab

Micromobility, the Jobs Vehicles are Hired to Do

The Innovation Trap (and Antidote) from Lean Startup

What is Service Design?

5 Things I Wish I Knew – A Service Design Journey

Apps as Machines — at Hochschule Darmstadt

Stimmt AG Workshop Toolkit

Parts Without a Whole? – The Current State of Design Thinking Practice in Organizations

Innovation Labs und Corporate Acceleratoren im Innovations-Dilemma

Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015

Andrej Balaz: Introduction to Jobs-to-be-Done

UX STRAT Europe, Susanne van Mulken: "Lifting Off from the UX Plateau"

Designing Services for the Public / Service Design Drinks

Designing products against customer jobs

Elements of User Experience by Jesse James Garrett

What Should We Build? Defining the Jobs to be Done

Making jobs-to-be-done actionable / Service Design Drinks