1. 1
What is Performance Excellence?
It is achieved through clear vision and
strategy, strong leadership, and positive
development of people. It requires
unrelenting focus on delivery of value to
customers and other stakeholders, and
optimised design and management of
business processes and enablers.
We assist clients in achieving Performance
Excellence by applying a holistic and
integrated approach, which builds internal
capabilities and delivers measurable and
sustainable improvements in
performance.
We define Performance Excellence as Exemplary Performance in everything an
Organization does...

2. Our Performance Excellence Services
2
Strategy, Design and
Transformation
Cost Management
People
Development 1
5
Knowledge
Management
Change
Management
Business Process
Management
Business
Integration and
Restructuring
Business
Architecture
Every business has its own
individual characteristics,
performance requirements and
considerations that determine
which approach is appropriate to
address a specific challenge or
transform your business.
Choosing the right approach is a
critical step in the Performance
Excellence journey.
Our Performance Excellence
practice has extensive
experience in assisting major
global businesses to develop the
right strategy, complete the
design, define the change and
transformation approaches, and
execute across multiple sites
and geographies.
FTI’s Performance Excellence offering provides a
suite of integrated business transformation services.
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4
2
3

3. Our Performance Excellence Services
3
Strategy, Design and Transformation
Cost Management
People Development
1
5
Knowledge Management
Change Management Business Process Management
Business Integration and
Restructuring
Business Architecture
Enhancement of skills and competencies
to improve personal, function and
organisational wide performance
Analysis of the current operating environment,
development of new business strategies, target
state design, transition approach and transformation
The holistic description of products,
services, capabilities and processes to
analyse, manage, innovate and improve an
organisation
The integration of an acquired
business, the establishment of a shared
services or outsourced business
arrangement and development of two-
way service level agreements
The application of process-centric
methods, models and tools for the
analysis, design, day-to-day management
and continuous improvement of processes
and enablers
The organisation, design, development,
deployment and management of an
integrated set of knowledge assets to
improve competencies and drive
continuous and sustainable improvement
The design, planning and
implementation of transformational
change including change leadership
and project/program management
The reduction of current operating costs through
effective management of cost drivers, improved
cost policies/controls and restructured supplier
arrangements, targeted initiatives, cultural change
A suite of integrated Business
Transformation services.