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33 Tactics to Engage and
Retain More Customers
IRCE 2016
PRESENTERS
Andrew Scarbrough, PriceWaiter & Delegator
Mark Ginsberg, Beyond Stores
T O P I C S
Traffic
Conversion
Analytics
$
Crawl Budgets – Check those Canonicals
Quick on the fly tools in the browser:
• Moz
• Canonical (Chrome Extension)
Standalone Applications & SaaS
• Screaming Frog
• Deep Crawl
Review Your Index
Google Site Search Operators
• Find
pages/sections/parameters/subdomains
that shouldn’t be indexed
• “site:”
• “inurl:”
• “-inurl:”
• Combine those operators for the magic!
Crawl Budgets – Monitoring Indexation
Log File Analysis
Screaming Frog Log Analyzer
• Tool downloaded to local machine
• Bonus: plays nicely with SEO spider
Logz.io
• SaaS that handleslogistics and backend
of log files
Turning Mentions into Links
• Monitor mentions
• Review for non-linked mentions
• Hustle for link revision
• Iterate and automate
(mention.com)
.edu Link Building Campaign
.edu Link Building Campaign
Algorithm & Penalty Tracking
• Review 3+ years of Google algorithm
updates
• Sync your organic data from GA to identify
historical impact
• Export raw data for deeper analysis
• Review penalties in Google WMT
Amazon Exact Match Bidding
• Amazon shoppers copy/paste into search
engines to comparison shop
• Copy/Paste top Amazon Product Names
as Exact Match keywords for AdWords
• Automate it!
Remarketing Lists for Search Ads (RLSA)
• Bid on competitive keywords for a discount
• Adjust bids based on audience
• Modify bids based on funnel position
• Also available for Google Shopping
Use Seller Ratings
• Boost CTR
• Lift Conversion
• Reuse reviews elsewhere
AdWords Scripts
• Automate common tasks
• Auto-populate Google Spreadsheets
• Let the robots tell you what to focus on
AdWords Scripts: Declining Ad Groups
AdWords Scripts: 404 Link Checker
AdWords Scripts: Hour of Day/Day of Week Bidding
AdWords Scripts: Quality Score Tracking
Google Shopping – Understanding Keyword Targeting
• Targeting based on datafeed, not keyword
targeting
• Prioritization (High, Medium, Low)
• Negative keyword lists are ESSENTIAL
• Tiered campaigns to target
underperforming keywords
Google Shopping (PLAs) – Programmatic Bidding
• Bid using cost/margin data!
• Automate bidding and product
categorization and grouping
User Test Your Competition
• Same scenario/objective for 3-4 sites
• Don’t reveal which site is yours
• Fill your A/B testing pipeline
$
Review Your On-Site Search Terms
• Review your top 25 queries regularly
• Conduct the same searches and review
results/merchandising
• User Test top searches (against the
competition too)
$
On-Site Search = Content Ideas
• Use on-site search terms for content ideas
• Adjust site FAQs
• Adjust categories and site structure
• Long tail queries = blog content
• Find questions using regex:
(what)|(how)|(why)|(who)|(when)|(where)
$
Product Page Calls-to-Action
$
Exit Intent
$
• Targeting
• Design
• Copy
• Calls-to-Action
Social Proof
• Tell shoppers how many happy customers you have
• Embed and showcase select reviews and social posts
in relevant parts of the funnel
• Add real life examples of products to product pages
• Incorporate video reviews and testimonials in drip
campaigns
$
Replace (not provided)
• Advanced Filter in Google Analytics
• Replace (not provided) with the Landing
Page
• Outputs “np - /shoes/running/nike” in GA
5 Widgets to Add to Your GA Dashboard Today
• Total Site Traffic with key trends (Bounce
Rate, Avg. Session Duration, Pages/Visit)
• Organic Site Traffic Trend with top 7-10
landing pages
• E-commerce Data with trendline of
revenue & transactions
• AdWords Spend
• Traffic Sources Pie Chart
Choose Your Attribution Model (carefully)
http://adwords.blogspot.com/2016/05/move-beyond-last-click-attribution.html
Create and USE a Branded Advanced Segment
Advanced Segments
• Better reporting
• Better remarketing
Call Tracking
• Start simple (and affordably)
• All Paid Channels
• Email Campaigns
• Offline Campaigns
Questions?
(tweet @pricewaiter for a copy of the slides)
Andrew Scarbrough, @pricewaiter, @delegator
Mark Ginsberg, @beyondstores, @markginsberg

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33 Tactics to Engage and Retain More Customers- IRCE 2016

  • 1. 33 Tactics to Engage and Retain More Customers IRCE 2016 PRESENTERS Andrew Scarbrough, PriceWaiter & Delegator Mark Ginsberg, Beyond Stores
  • 2. T O P I C S Traffic Conversion Analytics $
  • 3. Crawl Budgets – Check those Canonicals Quick on the fly tools in the browser: • Moz • Canonical (Chrome Extension) Standalone Applications & SaaS • Screaming Frog • Deep Crawl
  • 4. Review Your Index Google Site Search Operators • Find pages/sections/parameters/subdomains that shouldn’t be indexed • “site:” • “inurl:” • “-inurl:” • Combine those operators for the magic!
  • 5. Crawl Budgets – Monitoring Indexation
  • 6. Log File Analysis Screaming Frog Log Analyzer • Tool downloaded to local machine • Bonus: plays nicely with SEO spider Logz.io • SaaS that handleslogistics and backend of log files
  • 7. Turning Mentions into Links • Monitor mentions • Review for non-linked mentions • Hustle for link revision • Iterate and automate (mention.com)
  • 10. Algorithm & Penalty Tracking • Review 3+ years of Google algorithm updates • Sync your organic data from GA to identify historical impact • Export raw data for deeper analysis • Review penalties in Google WMT
  • 11. Amazon Exact Match Bidding • Amazon shoppers copy/paste into search engines to comparison shop • Copy/Paste top Amazon Product Names as Exact Match keywords for AdWords • Automate it!
  • 12. Remarketing Lists for Search Ads (RLSA) • Bid on competitive keywords for a discount • Adjust bids based on audience • Modify bids based on funnel position • Also available for Google Shopping
  • 13. Use Seller Ratings • Boost CTR • Lift Conversion • Reuse reviews elsewhere
  • 14. AdWords Scripts • Automate common tasks • Auto-populate Google Spreadsheets • Let the robots tell you what to focus on
  • 16. AdWords Scripts: 404 Link Checker
  • 17. AdWords Scripts: Hour of Day/Day of Week Bidding
  • 18. AdWords Scripts: Quality Score Tracking
  • 19. Google Shopping – Understanding Keyword Targeting • Targeting based on datafeed, not keyword targeting • Prioritization (High, Medium, Low) • Negative keyword lists are ESSENTIAL • Tiered campaigns to target underperforming keywords
  • 20. Google Shopping (PLAs) – Programmatic Bidding • Bid using cost/margin data! • Automate bidding and product categorization and grouping
  • 21. User Test Your Competition • Same scenario/objective for 3-4 sites • Don’t reveal which site is yours • Fill your A/B testing pipeline $
  • 22. Review Your On-Site Search Terms • Review your top 25 queries regularly • Conduct the same searches and review results/merchandising • User Test top searches (against the competition too) $
  • 23. On-Site Search = Content Ideas • Use on-site search terms for content ideas • Adjust site FAQs • Adjust categories and site structure • Long tail queries = blog content • Find questions using regex: (what)|(how)|(why)|(who)|(when)|(where) $
  • 25. Exit Intent $ • Targeting • Design • Copy • Calls-to-Action
  • 26. Social Proof • Tell shoppers how many happy customers you have • Embed and showcase select reviews and social posts in relevant parts of the funnel • Add real life examples of products to product pages • Incorporate video reviews and testimonials in drip campaigns $
  • 27. Replace (not provided) • Advanced Filter in Google Analytics • Replace (not provided) with the Landing Page • Outputs “np - /shoes/running/nike” in GA
  • 28. 5 Widgets to Add to Your GA Dashboard Today • Total Site Traffic with key trends (Bounce Rate, Avg. Session Duration, Pages/Visit) • Organic Site Traffic Trend with top 7-10 landing pages • E-commerce Data with trendline of revenue & transactions • AdWords Spend • Traffic Sources Pie Chart
  • 29. Choose Your Attribution Model (carefully) http://adwords.blogspot.com/2016/05/move-beyond-last-click-attribution.html
  • 30. Create and USE a Branded Advanced Segment
  • 31. Advanced Segments • Better reporting • Better remarketing
  • 32. Call Tracking • Start simple (and affordably) • All Paid Channels • Email Campaigns • Offline Campaigns
  • 33. Questions? (tweet @pricewaiter for a copy of the slides) Andrew Scarbrough, @pricewaiter, @delegator Mark Ginsberg, @beyondstores, @markginsberg

Editor's Notes

  1. Andrew CMO Internet Retailer Second 500 Furniture and Home Décor