ISYU TUNGKOL SA SEKSWLADIDA (ISSUE ABOUT SEXUALITY
Ethnography and a wider perspective on library user experience
1. Ethnography and a
wider perspective on
library user experience
Andy Priestner (@andytraining)
https://www.flickr.com/photos/francisco_osorio/15846068506
2. How good are
librarians at
seeing the big
picture?
https://www.flickr.com/photos/pikerslanefarm/2798037108
9. If we keep within our
library field of vision it’s
a bit like a cropped
Photoshop image – what
part of the picture are
we missing?
We’re not missing much
in this cropped kitten
picture, but what about
on these classic album
covers..?
10.
11.
12.
13.
14.
15.
16. So how do we
uncover this
bigger picture?
https://www.flickr.com/photos/professorbop/2756892204
21. Simple sticky note exercise undertaken
with students at Cambridge University:
‘Detail your entire experience of University
life – warts and all – with one element per
sticky note. Use as many notes as you need.’
31. study preferences
• in groups
• totally alone
• ‘together alone’
(studying independently
but next to friends who
can help them)
• alone but in crowded
quiet reading rooms (to
make them work)
• alone but in a noisier
location (some can’t
work in silence)
https://www.flickr.com/photos/johncohen/152850884
34. ethnographic /
design research
was continuous
during the project
• prototyping
• testing and iterating
(photo: students testing a
prototype phone version of
Spacefinder)
37. “I wanted to write personally, to
thank you for Spacefinder, and tell
you how useful students are already
finding it. This is an achievement
which shouldn't be underestimated. I
thought you might be amused to
know that the general response has
been one of sheer astonishment that
the University have helped produce
something so up-to-date and
relevant to student life!”
Poppy Logan
Cambridge University Students Union
– Welfare and Rights Officer
39. Survey results,
quantitative data, and
more importantly a focus
solely on library would
never have led us to
Spacefinder.
https://www.flickr.com/photos/francisco_osorio/8424407891
40. Survey results,
quantitative data, and
more importantly a focus
solely on library would
never have led us to
Spacefinder.
We had to become
interested in a
wider picture of
experience
and piece that together
through ethnographic
research and human-
centred design.
https://www.flickr.com/photos/francisco_osorio/8424407891