Asterisk + Vicidial is an open source call center suite based on the Asterisk PBX and Vicidial dialer. It utilizes MySQL, Apache, and other open source tools with minimal custom code. It offers low costs, scalability, real-time data analysis, and easy to use interfaces for agents and managers.

1. Asterisk + Vicidial
Next Generation
Fully Digital
Call Center Suite

2. Typical Layout
PRA to
Alternate voice provider
Agents’ PCs
Dialer Web Application
Soft Phone (Xlite)
Agents’ PCs
Dialer Web Application
Master Call Center Soft Phone (Xlite)
PBX Server (asterisk)
PRA to OTE
Backup Call Center
PBX Server (asterisk)
Dialer Application
Web Server
Controllers’ PCs
Corporate Call Center Console
Telephones Database Server Survey Console
(Optional) Soft Phone

3. Implementation
 Open Source heavily utilized
 Based on the Asterisk PBX (*)
 Based on Vicidial Open Source Dialer
 Mysql database engine
 Apache Web Server
 Php Surveyor data capture engine
 Very small amount of custom code added to link
applications together if needed

4. Cost Advantages
 Fast Implementation and delivery
 Scalable to hundreds of agents per server
 No royalties whatsoever to VARs, ever
 Tiny Capital expense compared to other applications
 Tine Operating expenses compared to other
applications
 Real Time Data analysis possible
 Real time review of complete call center status

5. Employee/Agent Advantages
 Mild learning curve
 Friendly and easy to use interfaces
 Integrated PC and telephone
 Restful workers mean better / more calls
finished within the time frame
 Moral boosted via better working
environment

6. Controller Advantages
 Can eavesdrop any conversation without
being heard
 Can capture screen shots of any surveyor
with an add on software
 Full stats view per agent in real time
 Full stats view per campaign in real time

7. Dialer Advantages
 Per campaign rules
 Per geographical region quotas support
 Per time limit quotas support
 Very easy to use interface ( call next number,
call not answered etc. )
 Error free dialing , no user input necessary
 No need for extra CTI layer
 Easily switched to backup server