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Learning in the workplace of the future

Opening keynote presentation from AITD (Australian Institute of Training & Development) National Conference 2015.
Overview: The nature of work is fundamentally changing. Workplaces are being physically redesigned into activity-based spaces where collaboration with others is expected. Yet our current learning practices remain focussed on classroom sessions or eLearning programs with limited integration with work based activities.

Learning in the workplace of the future

  1. 1. ripple effect group AITD May2015 Anne Bartlett-Bragg Learning in the workplace of the future
  2. 2. • 5 emerging mega-trends • The impact for organisational learning The New Normal - the Age of Transition
  3. 3. What 3 issues concern
 you the most about the future of learning?
  4. 4. The new normal: 5 mega-trends
  5. 5. 1 Nature of work New office designs New roles New organisational structures
  6. 6. Office re-designs • Activity-based working • Flexible ways of working • Rise of the freelancers • Creating new learning landscapes One team decides to run a brainstorming session in a dedicated conference room, dialing in team members who work away from the office. Another team prefers to socialise and discuss ideas in one of the informal workspaces - all their notes are easily transferred across the company’s intranet and different devices. Katie sets an innovation challenge to make the company more sustainable and shares it on the companies enterprise social network. Everyone – in the office, branches and remote workers - can access the innovation ideas from anywhere, on any device, and vote for the concepts they would like to see implemented. The best idea is presented at the monthly innovation meeting, for further prioritisation and feedback. With the help of the enterprise social network, Katie can allocate tasks and track its impact on the company. All the ideas are gathered on the enterprise social network and also displayed on interactive digital walls found in different workspaces across the office.
  7. 7. If our offices are being re-designed, why are we still building classrooms?
  8. 8. Digital organisational structures The Digital Workplace 2015:
  9. 9. Changing structures - Changing roles New C-Suite roles: New IT team roles: Chief Innovation Officer CIO* Chief People Experience Officer CPXO Chief Data Officer CDO* Chief Digital Officer CDO* Chief Customer Experience Officer CCXO Chief Customer Experience Officer CCXO Chief Anthropologist CA Behavioural Psychologist Science Fiction Writer Digital Ethnographer User-experience (UX) Engineer Artist Cultural Anthropologist
  10. 10. Any role that can be AI’d or automated!! What jobs will become obsolete in the next 5 yrs? • 44 per cent or 5.1 million current Australian jobs are at risk from digital disruption in 20 years.
 • The top 3 at risk are:
 • accountants, • cashiers and • administration workers What about workplace trainers? Meet Nao ! Nao works at the Bank of Tokyo
 can understand and answer customer questions in Japanese, Chinese and English. PWC 2015 Smart Move: Future-proofing Australia’s workforce by growing skills in science, technology, engineering and maths (STEM)

  11. 11. What workers want Steelcase 360: What workers want A complex mix of generations
  12. 12. “They don’t want a career, they want an experience.” Millennials
  13. 13. Question: 
 How is L & D responding to these trends?
  14. 14. 2 Technology Mobile & ubiquitous Wearable & Internet of Things Architecture & infrastructures
  15. 15. Dash Smart In-Ear Headphones Emotiv headband Google Glass Narrative Clip Smart watch NFC ring FitBit Flex Lecha shoes Google contact lens Omsignal New technologies in action
  16. 16. • The API evolution / revolution • Cloud-based everything • Storage of massive data / files • Connected sensors • Internet of Things • Device ecosystem: 
 from BYOD to WYOD Technology architecture & infrastructures
  17. 17. How does learning adapt to new technologies? “Technology is less consequential to learning impact than the importance of a pedagogical framework to successfully integrate new technologies into learning environments.’’ Anne Bartlett-Bragg, 2013, 
 PhD thesis: The Adult Learners’ Experience of Self-Publishing
  18. 18. Master / Apprentice • Expert - novice relationship • Age differential • Transfer of expertise • Unequal power relationship Relationship centred • Shared experiences • Shared problem-solving • MKOs • Shifting power relationships • Mutual respect • Teaching & learner centred • Power relationship exists • Focused on transmission of knowledge • Pre-determined outcomes • Competency / skill acquisition 3 Nature of learning Learning analytics Design thinking MOOCs & Gamification
 Social learning
  19. 19. Understanding learning in context: 
 application of 70:20:10
  20. 20. Continuous Learning Approach Source: Bersin by Deloitte, Re-imagining L&D capabilities to drive continuous learning, 2015. ‘Unlike traditional training, 
 continuous learning should be 
 a process rather than 
 a series of programs’
  21. 21. • Self-directed • Self-regulatory • Freelance & specialised The rise of the empowered worker/learner Towards Maturity, 2014: The Learners Voice
  22. 22. Design Thinking vs Instructional Design
  23. 23. • People analytics • Learning analytics • Combined insights = Predictive analytics Analytics: Beyond clicks & completions
  24. 24. Analytics: Beyond clicks & completions
  25. 25. Microsoft’s approach
 MOOCs Mature Curated MOOC catalogues - 
 Bank of America
  26. 26. towards sustainable engagement to 
 motivate actions. From leaderboards & badges Gamification gets serious
  27. 27. Section Title Subtitle Challenge: What is driving people to take action?
  28. 28. New ways of working require new ways of learning
  29. 29. Q: What new roles will we see in L & D? Design thinking specialists Technologists Hackers Curators Educational Psychologists Relationship Managers Engagement specialists Communications Generalists Learning Experience (LX) Designers
  30. 30. New business models Shared economy Freelance economy Platform thinking Start-up mindsets 4 Holocracy
  31. 31. Question: How would you re-invent the L & D department?
  32. 32. My 6 C’s for the future educator: • Connector (of people) • Collector (of resources) • Curator (of content) • Convenor (of learning events) • Conversationalist • Co-ordinator 5 Connected Educator Organisational API integrator Collector & Curator Convenor & Co-ordinator Conversationalist
 Anne Bartlett-Bragg, 2013, 
 PhD Thesis: The Adult Learner’s Experience of Self-Publishing
  33. 33. The extinction of the adult educator?? 2013
  34. 34. The Connected Educator is a 
 mind-set NOT a skill-set. It is not a list of tasks 
 or a job description It is not a competency 
 nor a capability It is an approach
 It's about people over process
 It's about people before technology Technology is the enabler / driver The Connected Educator
  35. 35. What 3 issues excite
 you the most about the future of learning?
  36. 36. +61 418 852 581 
 @annebb Are you ready to 
 the next step
 towards the 
 new normal? ripple effect group