Opening keynote presentation from AITD (Australian Institute of Training & Development) National Conference 2015.
Overview: The nature of work is fundamentally changing. Workplaces are being physically redesigned into activity-based spaces where collaboration with others is expected. Yet our current learning practices remain focussed on classroom sessions or eLearning programs with limited integration with work based activities.
Nature of work
New ofﬁce designs
New organisational structures
• Activity-based working
• Flexible ways of working
• Rise of the freelancers
• Creating new learning landscapes
One team decides to run a brainstorming session in a
dedicated conference room, dialing in team members who
work away from the office.
Another team prefers to socialise and discuss ideas in one
of the informal workspaces - all their notes are easily
transferred across the company’s intranet and different
Katie sets an innovation challenge to make the company
more sustainable and shares it on the companies
enterprise social network.
Everyone – in the office, branches and remote workers -
can access the innovation ideas from anywhere, on any
device, and vote for the concepts they would like to see
The best idea is presented at the monthly innovation
meeting, for further prioritisation and feedback. With the
help of the enterprise social network, Katie can allocate
tasks and track its impact on the company.
All the ideas are gathered on the enterprise social network
and also displayed on interactive digital walls found in
different workspaces across the office.
If our offices are being re-designed, why are we still building classrooms?
Digital organisational structures
The Digital Workplace 2015: http://www.digital-workplace-trends.com/
Changing structures - Changing roles
New C-Suite roles:
New IT team roles:
Chief Innovation Ofﬁcer
Chief People Experience
Chief Data Ofﬁcer
Chief Digital Ofﬁcer
Science Fiction Writer
Artist Cultural Anthropologist
Any role that can be AI’d or automated!!
What jobs will become obsolete in the next 5 yrs?
• 44 per cent or 5.1 million current Australian
jobs are at risk from digital disruption in 20
• The top 3 at risk are:
• cashiers and
• administration workers
What about workplace trainers?
Meet Nao !
Nao works at the Bank of Tokyo
can understand and answer customer questions
in Japanese, Chinese and English.
Smart Move: Future-prooﬁng Australia’s workforce by growing skills in science, technology, engineering and maths (STEM)
What workers want
Steelcase 360: What workers want
A complex mix of generations
“They don’t want a career, they want an experience.”
How is L & D responding to these trends?
Mobile & ubiquitous
Wearable & Internet of Things
Architecture & infrastructures
Dash Smart In-Ear Headphones
Google contact lens
New technologies in action
• The API evolution / revolution
• Cloud-based everything
• Storage of massive data / ﬁles
• Connected sensors
• Internet of Things
• Device ecosystem:
from BYOD to WYOD
Technology architecture & infrastructures
How does learning adapt to new technologies?
“Technology is less consequential to learning
impact than the importance of a pedagogical
framework to successfully integrate new
technologies into learning environments.’’
Anne Bartlett-Bragg, 2013,
PhD thesis: The Adult Learners’ Experience of Self-Publishing
Master / Apprentice
• Expert - novice
• Age diﬀerential
• Transfer of expertise
• Unequal power
• Shared experiences
• Shared problem-solving
• Shifting power relationships
• Mutual respect
Teaching & learner centred
• Power relationship exists
• Focused on transmission of
• Pre-determined outcomes
• Competency / skill acquisition
Nature of learning
MOOCs & Gamiﬁcation
Understanding learning in context:
application of 70:20:10
Continuous Learning Approach
Source: Bersin by Deloitte, Re-imagining L&D capabilities to
drive continuous learning, 2015.
‘Unlike traditional training,
continuous learning should be
a process rather than
a series of programs’
• Freelance & specialised
The rise of the empowered worker/learner
Towards Maturity, 2014: The Learners Voice
Curated MOOC catalogues -
Bank of America
towards sustainable engagement to
From leaderboards & badges
Gamification gets serious
Challenge: What is driving people to take action?
New ways of working require
new ways of learning
Q: What new roles will we see in L & D?
Relationship Managers Engagement specialists
New business models
How would you re-invent the L & D department?
My 6 C’s for the future educator:
• Connector (of people)
• Collector (of resources)
• Curator (of content)
• Convenor (of learning events)
Organisational API integrator
Collector & Curator
Convenor & Co-ordinator
Anne Bartlett-Bragg, 2013,
PhD Thesis: The Adult Learner’s Experience of Self-Publishing
The Connected Educator is a
mind-set NOT a skill-set.
It is not a list of tasks
or a job description
It is not a competency
nor a capability
It is an approach
It's about people over process
It's about people before technology
Technology is the enabler / driver
The Connected Educator
What 3 issues excite
you the most about the future of
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