1. ANU AGARWAL
Mobile: +91 9099903387
E-Mail: anuagarwal7@gmail.com
Current Address: Mahagun Manor, Flat no 309
Sector 50, Noida, UP DOB-07/05/1985
A challenging and rewarding career in process/quality management in a leading
organization where prior experience, personal ability, and a commitment to
professionalism would be of value.
CAREER OVERVIEW
 Six sigma Black belt certified from AIG, Noida and Project Management trained.
 Drive process improvement projects (six sigma and lean) across functional areas to increase efficiency
and improve quality.
 Involved actively in Process Mapping and process capability for various processes in the organization.
 Perform detailed analysis of Client survey results (NPA) to identify areas for process improvements
based on survey results.
 Perform project management on the identification, design, development, and installation of new quality
tools for service operations.
 Change management.
 Work with partners (clients) and internal customers on process documentation and process
improvements.
 Ability to conceptualize and implement solutions for streamlining the operations & enhancing efficiency.
 An effective team leader with people handling skills as well as the ability to excel in fast-paced
environment.
 Implementing, monitoring and maintaining risk control measures for critical or potentially critical incidents
in their areas of responsibility.
 Adapt in understanding client requirements and eliminating unnecessary procedures.
 Planner & implementer with expertise in managing operations with key focus on top line & bottom line
profitability by ensuring optimal utilization of resources.
 Establish training and development metric for Quality culture like Six Sigma YB, GB.
KEY SKILLS
 Six Sigma Projects and training
 Change Management
 FMEA
 QFD
 Process Improvement
 LEAN Implementation
 Team management
 ISO 9001,27001
 Finance
 Banking

2. EMPLOYMENT SCAN
Currentlyworking with HCL Tech, Noida as Lead Quality- Six Sigma –Quality Management
 To give Six Sigma Green and Yellow Belt trainings.
 To identify the manual/routine processes and automate those to save the processing time for
operations team.
 To Increase the operational efficiency, identify cost savings opportunities and improve the
overall experience for the onshore team.
 To use Lean methodologies to redesigning the existing processes.
Since May 2012 to Jan 2015 with AIG India, Noida as an Assistant Manager-QualityManagement
 To study the as-is Process and identify the bottlenecks, proactively work towards resolving
the identified issues.
 Develop robust business cases for investment in process improvement initiatives.
 Effectively document and communicate recommendations based on business cases to
project sponsors in order for them to make informed decisions
 Ensure mechanisms are in place to track the realization of benefits to demonstrate the
delivery of agreed outcomes
 To work with Business and Technology teams in designing the workflow management
systems.
 Developing and executing plans that engages and informs key stakeholders while driving the
implementation of key improvement initiatives; this will include regular reporting updates.
Use of various approaches to business process modeling and articulate advantages of the
process view to the Business.
 Develop/Maintain standardized process and procedure documentation to support all process
improvement initiatives.
 Challenge business rules and policies that constrain the performance of a given process.
 Engage key stakeholders in process improvement projects; facilitate the definition of key
performance measures and metrics; lead root cause analysis investigations and actively
participate in change impact discussions.
 Proactively builds the support of the business and enthusiasm for change to implement
improvement initiatives.
Since Aug 2010 to May 2012 with AIG India, Noida as a Senior Associate-Quality Management
 Identification of process improvement opportunities
 Plan for process standardization and process automation
 Reporting process Adherence to management as per Quality standards
 Maintaining and analyzing key metrics for quality and publishing dashboard on monthly
basis
 Mentoring, training and developing team members
 Implementing Defect prevention activities at appropriate stages
 Working with multiple teams and customers to meet quality expectations
 Suggesting corrective measures for day-to-day quality issues
 Documenting the processes and procedures, maintaining records
Since April 2008 to Aug 2009 with HDFC Bank, Lucknow as an Assistant Manager

3.  FTNR control, process adherence and process improvement in retail banking.
 Audit control and process Implementation for improving the TAT.
 5 s and Lean Implementation for smooth functioning of daily operation
 Providing training sessions for implementing 5 s and process adherence
 Implementing corrective and preventive action for operations
 Managing corporate clients for their banking solutions
 Identifying the existing bottlenecks in business plan and suggesting improvements to remove
bottlenecks
 Promoting company products by planning effective marketing and sales strategies.
 Analyzed market share and Competitor Analysis
 Designing and implementing strategies for product promotion and customer penetration.
 Implementing strategies with a view to penetrate new accounts and expand existing ones for
a wide range of financial products/services.
 Co-ordinate the complete sales reporting and forecasting process for all sales channels –
MIS.
 Processing of different money transfers through RTGS, NEFT, outward remittances.
 Withdrawing and analysis of fortnightly reports required by higher management.
 Analysis and interpretation of all auditable reports and hence providing feedback to audit
team.
 Extremely versed with banking software FINWARE,FELXCUBE AND FINWARE
HOST(UNIX BASED)
 End User of FINWARE module(oracle)for daily operations of banking transactions in each
area
ProcessImprovements projects in HDFC Bank,QIG
 Reduction of FTNR
Reducing FTNR percentage for SB/ CA
Checking product and documentation knowledge on fortnightly basis.
Initiating awareness campaign for process improvement.
Circular sharing and understanding with the relevant departments like CPU.
 Improving Lead conversion
Improvement of Lead conversion for Liability products.
Trend analysis to spot process flow and identifying Assignable Cause Variation.
Creating Customer awareness through Area Mapping and product campaigns
Education
ACADEMIC PROJECTS
 Is Systematic investment plan a preferred mode of investment in mutual funds by Indian customers.
 Why is Urban Indian Society Superstitious( analysis done on SPSS)
Qualification Year Institute Grade
MBA(Finance &
Marketing)
2008 Jaipuria Institute of Management First Div
B.A (Economics) 2005 Isabella Thorbun College , Lucknow
First Div ( Gold
Medalist)
XII (CBSE) 2002 St. Anthony School First Div
X (CBSE) 2000 St. Anthony School First Div

4.  Understanding the psyche of Indian customers toward having multiple savings account( analysis
done on SPSS)
SUMMER INTERNSHIP
 Duration: Apr 07 –June 07
 Organization: HDFC AMC
 Project: Construction of optimal risky portfolio of banking sector.
IT SKILLS
 Sound knowledge in computers and technical skills of information sciences
 Proficient knowledge of MS office, Minitab
EXTRA-CURRICULAR ACTIVITIES
 Placement Secretary in Jaipuria Institute of Management.
 Member of Social Service Club in College.