Iyad Kamal, COO of Aramex, shares some e-commerce trends in the Middle East and North Africa at the ArabNet Digital Summit 2013 in Dubai

1. Iyad Kamal
Aramex
@iyadkam
iyad@aramex.com
facebook.com/iyadkamal
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2. (THE ALL NEW)
eTrends
in the Middle East

3. Step One:

4. Step Two:

5. Step Three:

6. Step Four:

7. 1
findings in 15 min…

8. Shipments Growth!1
70%
67%

9. Shipments Growth!2
300%
190%
+1000%

10. How Heavy?3
1.25 Kg
1.45 Kg
1.15 Kg

11. Avg. Value!
GCC
vs
Levant
vs
SnS
4
$115

12. What do people buy?
Apparel
Entertainment
Books
Electronics
5

13. eFulfillment Models
/ Dubai DC
/ Direct Express
/ Shipments
/ Saudi DC
6

14. Transit Time ex Dubai7
(1~4days)+1
1=COD
Locals and beyonds

15. Who Buys More?8

16. The Saudi Market
65% vs. 35%Local Beyonds
9

17. 70%
COD
30%
Onlinen
vs
Payment
75%
COD
25%
Onlinen
01

18. Who Pays Online More?11
Jordan QatarUAEBahrain Oman
Egypt OmanUAEBahrain Qatar
Then
Now

19. Returns
Starts at
10%
Why do
returns
happen?
Ends at
22%
21

20. Payment Type & Returns
X
31

21. By Gender
76%
24%
41

22. How integrated are we?
• Click to Ship
• API
• EDI
• Premier Site
51

23. @iyadkam
iyad@aramex.com
facebook.com/iyadkamal
Thank you