High Availability is Not a Luxury with Chris Evans.

1. High Availability is Not a Luxury
Eliminating Downtime for Small
and Mid-Market Organizations
Chris Evans, Principal Consultant
16 March 2015
Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

2. Who we are – Arcserve, a new global company
2
Global Presence
WW HQ – Minneapolis, USA
LATAM HQ – São Paulo, Brazil
EMEA HQ – United Kingdom
APAC HQ – Hong Kong
JAPAN HQ – Tokyo
Sales Offices in 20+ countries
500 People
7,300 Partners
43,000 Customers
2
Eric Burgener, Research Director, IDC’s Storage Practice.
Spun-out from CA Technologies
to become an independent
company on August 1st 2014
Software development
teams in USA,
China & India
24 x 7
Technical Support
“Now that Arcserve is an independent entity, they will have more freedom to
make targeted investments to accelerate their already double digit revenue
growth over the last several years.”
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3. Are you in control?
3
Backup Backup Backup
Recovery point objectives Recovery time objectives
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4. Industry challenges
4
Completeness
CostsComplexity
It’s difficult to change direction!
N
S
W E
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5. The problem
5
POOR
RPO / RTO
CONTROL
RISING
COSTS
LOTS OF
TRAINING!
INFLEXIBLE
MULTIPLE
SOLUTIONS
MANAGEMENT
MULTIPLE
VENDORS
Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

6. How do you know if you are exposed?
Your existing business continuity plan is leaving you exposed:
—If your plan requires significant manual intervention
—If your plan accepts loss of data beyond a few seconds
for critical systems
—If your plan cannot restore access to critical systems in
minutes
—If your plan depends on 30-year old backup and recovery
technology (definitely!)
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7. The Top 10 …
1. It’s about the business, not the Technology
2. It’s a catastrophe! … or maybe not.
3. How can one assign the budget, without knowing the cost of
downtime?
4. … it’s about measuring risk.
5. DO you have a Plan?
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8. The Top 10 … (continued)
6. We’ve got a Plan, but we didn’t test
7. Who IS responsible … and for what?
8. Recovery Point? Recovery Time??
9. Recovery takes a LOT longer than you think it will
10. Going home …
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9. Arcserve®
High Availability
Continuous protection,
availability & assured recovery
for business-critical apps
 Provides continuous availability
for applications, files & data
 Protects Exchange, SharePoint,
SQL, IIS, Windows File Server,
Oracle, Blackberry, vSphere,
Hyper-V, Xen, Linux, UNIX etc.
 WAN optimized replication &
offline synchronization for
remote sites
 Automated and/or push-button
fail-over & fail-back
 Supports P2P, P2V, cross-
hypervisor V2V, V2P & failover /
DR testing in Amazon EC2 cloud
 Supports DAS, SAN, NAS
storage
 Centralized mgmt., reporting,
alerting & global dashboard Overview Solutions Products Licensing Support
Product overview
9Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

10. Arcserve®
High Availability
Centralized management &
reporting
 Manage replication, recovery
testing, data rewind & reporting
across all production & replica
servers & data, from a central
web-based console
 Summary & detailed level
reporting
 Difference report shows the
differences between the Master
& the Replica, at a specified
point in time
 Assessment Mode report shows
statistics about the maximum,
minimum & average size of the
data, compression etc.
Overview Solutions Products Licensing Support
Centralized management
10Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

11. Arcserve®
High Availability
Scenario group management
 Protects multi-tier business
applications such as Microsoft
Exchange, SharePoint,
Dynamics CRM, websites,
document management systems
& custom applications
 Enables the entire business
application to failover locally, or
across the WAN to a remote DR
site
 User configurable dependency
mappings & application failover
triggers, help reduce application
downtime
 Alias Failover support, simplifies
hostname dependent application
failover/failback
Overview Solutions Products Licensing Support
Scenario group management
11Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

12. Arcserve®
High Availability
Data rewind for Continuous
Data Protection (CDP)
 Protects business-critical
applications & data, between
snapshots and/or backups
 Enables applications to be rolled
back in time, to before a major
event such as a system crash,
data corruption, virus attack,
miss-configuration, rolling
disaster etc.
Overview Solutions Products Licensing Support
Continuous data protection
12Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

13. Arcserve®
High Availability
Automated disaster recovery
testing (Assured Recovery®)
 Assured Recovery® enables full,
non-disruptive, disaster recovery
testing of protected systems,
applications & data, on a
separate, replica server
 Assured Recovery supports EC2
based Full System scenarios
 Recovery testing can be fully
automated, or performed on a
scheduled basis, as needed
 Upon completion, appropriate
personnel can be alerted with
the status of the DR test
 Additional actions can be
triggered upon success, such as
take a VSS snapshot or create a
backup
Overview Solutions Products Licensing Support
Automated DR testing (Assured Recovery®)
13Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

14. Arcserve®
High Availability
Amazon cloud integration
 Enables continuous replication,
host monitoring & failover to an
offline replica server instance in
the Amazon EC2 cloud
 Eliminates the need to purchase
& maintain replica server H/W,
applications & OS licenses at
primary site
 Eliminates the need for a costly,
dedicated DR Datacenter & the
associated hardware, software,
real estate, power, cooling &
management overhead
 Cloud View panel simplifies the
management of replication / high
availability to the cloud
 Supports Windows 2003 - 2012
R2 as master servers for EC2
FSHA scenarios & latest EC2
instance types Overview Solutions Products Licensing Support
Amazon cloud integration
14Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

15. Arcserve®
High Availability
WAN optimized replication &
offline synchronization
 Multi-stream replication &
compression improves
performance across high latency
WAN connections
 File, block, offline, scheduled,
periodic replication & bandwidth
throttling options, overcome
bandwidth constraints & reduce
networking costs
 NAT support, for when host
servers are behind a NAT
device, or a firewall
 Assessment Mode helps
estimate LAN & WAN bandwidth
needs, without disrupting the
production environment
Overview Solutions Products Licensing Support
WAN optimized replication
15Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

16. Arcserve®
High Availability
Encryption
 Encryption enables secure data
transfers between local systems
& remote locations, without the
need for a VPN or IPSEC tunnel
 Works with any scenario type
 Encrypts data during transfer
 Multiple encryption options -
None, AES-128, AES-256 & user
configurable
Overview Solutions Products Licensing Support
Encryption
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17. Arcserve®
High Availability
Bare metal recovery
 Restore to a bare metal machine
(physical or virtual) from a live
system that has performed a
failover/switchover, or from a
bookmarked rewind point
 Hardware-independent Bare
Metal Recovery (BMR)
Overview Solutions Products Licensing Support
Bare metal recovery
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18. Data protection & recovery
analyst research
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19. Critical application RTO’s
19
Q: For your organization's most mission critical application, what is the agreed upon RTO with
the business unit?
< 4 hrs
Source: IDC, 2013
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20. Critical application RPO’s
20
Q: For your organization's most mission critical application, what is the agreed upon RPO with
the business unit?
< 1 min
< 1 hr
Source: IDC, 2013
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21. 21
RPO’s/RTO’s vary significantly
 Almost all organizations have at least two “tiers” of
recovery
 More stringent RPO’s/RTO’s are more expensive to do
 Creating different recovery tiers with legacy backup
products is complex
APPLICATION 1
APPLICATION 2
APPLICATION 3
RPO/RTO 1
RPO/RTO 2
RPO/RTO 3
Source: IDC, May 2015
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22. Key challenges for mid-size enterprises
22
Q: Besides data growth, what are your organization's most pressing storage challenges or
problems today?
EASE
OF USE
RPO/RTO
B/U WINDOW
Source: IDC, 2013
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23.  Disk and tape
 Targeted flash usage
 High availability
 Storage efficiency, replication
 Single pass backup options
 Snapshot integration
 Workflow automation
 Encryption
 Recovery in place
 Virtual, physical and cloud
 Centralized management
23
New technologies New architectures
Small and medium businesses
need comprehensive simplicity
Backup, DR and archive
should not be separate solutions
Data growth and economics are
driving a more unified approach
Source: IDC, May 2015
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24. Public cloud workloads
0% 5% 10% 15% 20% 25%
HR / Talent Mgt
Middleware
Back Office
Application platform/development
Archiving
BI and analytics
Infrastructure: Servers/Storage, IaaS
Datacenter & systems mgt
Dataintegration
Databases
Security
CRM
Backup
Content management
Collaboration
Office productivity
File sharing
E-mail/calendar/diary
2013
24
Source: IDC’s 2013 Software Survey
Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

25. Thoughts to consider
25
 Emerging trends are impacting data protection
– Increasingly stringent SLA and HA requirements
– Backup and DR tasks migrating to IT generalists
– Utilization of cloud technologies where appropriate
 The bar has been raised on baseline data
protection functionality
– Flash, storage efficiency options, single pass protection
– Comprehensive coverage and API support, flexible recovery options
 The efficiency mantra: Consolidate, Standardise
and Automate – very pertinent to data protection,
HA and DR
Source: IDC, May 2015
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26. Legal
Copyright © 2015 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved. Microsoft,
Windows, Windows Azure, Windows Server, Hyper-V, Active Directory, SQL Server, and SharePoint are
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
UNIX is a registered trademark in the United States and other countries. Linux® is the registered trademark
of Linus Torvalds in the U.S. and other countries. IBM, Lotus, Domino, AIX and Informix are trademarks of
International Business Machines Corp. in the United States, other countries, or both. All other trademarks,
trade names, service marks and logos referenced herein belong to their respective companies.
THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. Arcserve (USA), LLC assumes no
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PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will Arcserve (USA), LLC be liable for any loss
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expressly advised of the possibility of such damages.