During 2015, Arkadin surveyed businesses to find out whether we are reaching a tipping point on UC adoption. We asked whether a consensus is emerging on the business case for UC investment and the key deployment challenges.

1. Arkadin Unified Communications Report
The Missing ‘U’ in UC

2. During 2015, Arkadin
surveyed businesses to
find out whether we are
reaching a tipping point on
UC adoption.
We asked whether a consensus is emerging on
the business case for UC investment and the key
deployment challenges.

3. Where are businesses
in the race to UC?

4. 26%
9%
17%
stuck on starting grid
of which:
have no interest and
have interest but no
immediate plans.
Stuck on starting grid

5. 67%
planning or
implementing
Pole position

6. Do businesses
understand the
benefits of UC?
70%
of businesses understand the
benefits and are committed to
implementing it

7. Top 3 perceived
benefits of UC
Improving customer service
43.2%
Improving support for
mobile workers
47%
Increasing productivity
81.5%

8. What are the
biggest obstacles to
implementing UC?
Overall cost
70%
Limited value for the
majority of the workforce
30%
Employee resistance to change
existing ways of working
26%

9. When do you expect to
see ROI?
40%
By the end of year 1
70%
By the end of year 2

10. Are you convinced by
the business case?
Only 7%
of respondents are
unconvinced about the
business case
Our analysis suggests that UC momentum
is likely to grow.
This reflects the growing maturity
of UC solutions

11. CEOs were involved
in the decision to
implement UC in
1/2
of the organisations
surveyed
Senior business line
execs were involved
in the decision to
implement UC in
1/3
of the organisations
surveyed
2/3
of IT leaders sat
at the heart of
the shift towards
implementing UC
The decision to invest in a UC solution
is becoming a ‘whole business decision’
and a visible C-suite issue

12. The biggest barriers
41%
Employee resistance
50%
Established ways of working
To a successful UC launch are:

13. The voice of the user is
the missing ‘U’ in the UC
implementation decision
Only 12% of our respondents involved
users in the decision
Our respondents said…

14. What is the biggest
obstacle in UC roll-out?
65%
“There is no single
solution that is suitable
for all employees.”

15. Top strategic UC priorities
- next 12 months
Data Security
86%
Usability
87%
Future-proofed roadmaps
79%
Value for money
86%

16. Are businesses clear
about UC solutions?
67%
of survey respondents
are clear about what’s
in a UC solution

17. Top expectations of a UC
service delivery partner
Simplicity
Service
Security

18. Why haven’t you
implemented UC?
Too many businesses are struggling to
connect around the user, and across
silos and functions

19. Successful UC
implementation
- where to start?

20. “Successful UC implementation
and deployment depends on the
relationship between IT and the
rest of the business.”
Sophie Allen, Business Product Marketing Manager, Microsoft

21. “Why can’t this be simpler?”
The overriding message from our respondents was:
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22. [About us]
Arkadin is one of the largest and fastest growing collaboration
service providers in the world. With a vision rooted in the belief
that progress emerges from people’s desire to share.
Arkadin offers a complete range of integrated collaboration
experiences to energise teamwork.
Contact us:
www.arkadin.com
Download the full The Missing ‘U’ in UC Report
Download now

23. Thank you
We’d like to thank the businesses who
took part in this survey and shared
their opinions with us.