Arkadin value prop Corporate
•Download as PPTX, PDF•
1 like•408 views
Expert reconnu dans le domaine des outils de collaboration pour les entreprises élargies, nous comprenons les challenges des organisations et nous accompagnons nos client dans le déploiement et l'adoption de solutions de collaboration et de Communications Unifiées.
![WELCOME TO ARKADIN:
MEET THE ‘SHARING PEOPLE’
[SEPTEMBER 2016]](https://image.slidesharecdn.com/arkadinvaluepropcorpen-160901145355/85/arkadin-value-prop-corporate-1-320.jpg)
Recommended
Recommended
More Related Content
What's hot
What's hot (17)
Similar to Arkadin value prop Corporate
Similar to Arkadin value prop Corporate (20)
More from The Cloud Communications division of NTT Ltd.
More from The Cloud Communications division of NTT Ltd. (20)
Recently uploaded
Recently uploaded (20)
Arkadin value prop Corporate
- 1. WELCOME TO ARKADIN: MEET THE ‘SHARING PEOPLE’ [SEPTEMBER 2016]
- 2. • Consolidating different collaboration technologies, integrating legacy systems • Reducing up front expenditure and resources • Creating a UC&C infrastructure that is scalable and future proof • Demonstrating return on investment As a leading expert in collaboration, we understand your business challenges
- 3. Global ICT arm of NTT: consultancy, architecture, security and cloud services 120 offices with 20,400 employees in 41 countries International tier-1 IP network, reaching 190 countries and 150+ secure data centers Now part of NTT Com, we are a strong partner for the long haul One of the world's largest telecommunication companies Ranked #32 on the Fortune Global 500
- 4. 33 countries 53 offices 19 languages 37,000 customers 1100 employees We are a global leader in UC & Collaboration Solutions in the Cloud compounded annual growth rate 2010- 2013 A level of growth such as this cannot be achieved without a strong commitment to quality of the products and management of the company. Arkadin has demonstrated the soundness of its growth strategy. 26%+
- 5. Best of breed cloud-based UC&C solutions Premium quality of service End to end local customer support High interoperability and integration In order to deliver a premium customer experience, we have four core strengths
- 6. Unrivalled user experience Complete set of mobile apps so users stay connected The unbeatable business benefits of SaaS delivery 1 Best of breed UC & C solutions in the Cloud
- 7. Superior audio technology for crystal-clear sound Cutting-edge worldwide private infrastructure for high performance, 99.9% service availability SecurityQoS Reliability BENEFITS 2 Premium Quality of Service
- 8. Local services for administrators CustomisationQuick adoption Rapid ROI BENEFITS 3 Responsive end-to-end local customer support Local services for end-users Dedicated support with Professional Services Shaun Hunt, VP, IT Governance American Cancer Society We’re experiencing exceptional customer service. It was there from the minute we got started and continues every step of the way at every level.
- 9. Business continuity BENEFITS 4 High interoperability & integration Long-term partnership to help develop your IT strategy: Seamless interoperability Audio integration Infrastructure optimisation
Editor's Notes
- Thank you for allowing me to give you a brief introduction to Arkadin. We are a global service provider of world class Unified Communications and Collaboration solutions delivered in the cloud. We are proud of our leading technologies, but at our heart, we are all about people. We have very strong cultural values at Arkadin which run through everything we do. These are Respect, Working Together, Enjoyment and Entrepreneurial Spirit. Our people live these values every day and take great pride in what they do and the service they are able to offer customers. Because they are valued and happy, they transfer these values to our clients. This is something that has to be genuine and is quite unique to Arkadin.
- We have been providing business customers with collaboration solutions since 2001. We understand your business challenges, because we help customers to overcome them every day. The IT environment is becoming ever more complex and businesses increasingly need to consolidate several different collaboration services. Customers are looking to monetise existing legacy systems, rather than start from scratch, but at the same time are wanting to build a clear collaboration roadmap that is scalable and provides the very best quality and most cost-efficient service for their size and type of business. Lastly, we also realise that these decisions on company-wide collaboration deployment bring pressure and risk and you need absolute and total trust in us as a business partner that can deliver the proposed solution.
- With that in mind, a couple of points by way of introduction to Arkadin: We are uniquely positioned in the marketplace to provide real benefits to our clients in two ways: Firstly, as a member of the NTT Group, one of the largest telecommunications companies in the world – our customers have a solid and reliable business partner that can meet all their IT needs, including consultancy, architecture design, system integration, security and cloud services. Having all these services on tap is a tremendous advantage.
- Secondly, within our market we have the most extensive presence in the world with operations in 33 countries, serving our 37,000 customers. We have 53 offices spread throughout North America, EMEA & CEMEA, Asia Pacific, China and Latin America serving customers from a whole range of industries. We’re profitable and we’re growing rapidly at a 26% compound annual growth rate over the past 3 years. Our business model is based on deploying services that are administered locally by highly trained professionals who are geographically and culturally close to our clients. This local approach to customer service has been part of our DNA since day one. 70% of our people are customer-facing, providing local end-to-end client support. This demonstrates our total commitment to getting close to customers and getting the service right.
- Because of our extensive experience in this area, we know exactly what is required to deliver the very best collaboration experience. So if you are looking to put in place a world-class collaboration solution, there are four essential points you need to consider when choosing a partner to work with: 1- Finding a range of UC and Collaboration services that deliver high user satisfaction in an Opex* model 2- Finding the very best quality services in terms of performance and security 3- Ensuring that end to end client support is offered to roll out your solution, in order to get the most from your investment 4- Looking into the interoperability between your different systems to optimise the usage of your current infrastructure and guarantee business continuity. Now we’ll take a look at each of these four elements to demonstrate how Arkadin can meet and exceed your business requirements… * Operating expenditure
- Firstly, we deliver Best-of-Breed UC&C Solutions in the Cloud Arkadin delivers the highest quality UC &C solutions in the world. We partner with leading software technology companies such as Adobe, Cisco, IBM and Microsoft. This ensures best-in-class audio, web and video conferencing and UC solutions that are intuitive and feature-rich and deliver an exceptional user experience. Our premium audio conferencing is seamlessly integrated with all solutions, which are also mobile-enabled so users can collaborate from any device, from anywhere, at any time. Secondly, our UC&C services are primarily delivered in the SaaS ‘Software-as-a-Service’ model for fast and easy deployment that is scalable and reduces IT resources and upfront capital investments. Our Managed Services division also offers concierge and event services, end-points management and infrastructure monitoring, supporting businesses with both cloud-based and on-premises systems.
- Our second key strength is our premium Quality of Service. Just as you need the highest quality products, you need to have them supported by the very best services. To deliver this, we’ve developed a cutting-edge global infrastructure and partnerships with Tier-1 telecom carriers. The high capacity of our global MPLS network allows us to absorb peaks of conferencing usage within an organisation. This guarantees business continuity with 99.9% service availability. This is an important consideration, since bandwidth consumption can be very intensive and erratic, with peaks of high usage. Arkadin specialises in ensuring that you have the right levels of capacity delivered in the most cost-effective manner. All businesses know that good voice quality is essential. Arkadin has invested in proprietary bridges located close to clients in order to deliver crystal-clear audio with minimal voice compression and latency. We also guarantee full data security. Our private infrastructure hosted in our Tier-4 data centers has strict protocols for resilience and redundancy to ensure the highest levels of reliability. Our eight data centres are ISO 9001 and ISO 27001 certified and we are regularly performing service intrusion testing and network vulnerability assessments for added security. Finally, all our collaboration solutions offer hybrid audio, providing simultaneous PSTN and VoIP access. Being able to offer this combination maximises audience potential and creates competitive pricing.
- Our 3rd key strength is our first class local end-to-end client support A global, yet local approach to service is our key differentiator. 70% of our people are customer-facing, at the local level. They speak the same language and operate in the same business culture and time-zone. This means we can be truly responsive in delivering end-to-end customer support, including fast and efficient roll-outs, highly effective training, and 24/7 customer service in multiple languages – and provide immediate response to customer issues. For administrators, we offer local account management, including detailed reporting and highly flexible invoicing to support clients’ business processes, which helps with their planning and cost centre management. In addition, our team of Professional Services experts across Arkadin are dedicated to consultancy, project management and customised implementation. This ensures clients have efficient rollouts and rapid adoption of services – so they can start to leverage the business benefits quickly.
- Our 4th key strength is our high degree of Interoperability and Integration Arkadin offers seamless audio integration with all our UC&C services. You may already have invested in on-premise UC solutions, such as Microsoft Lync, however you can still take advantages of our audio service. We also support a range of SIP trunking facilities. Our interoperability services are agnostic and connect both hosted and on-premise collaboration solutions within an organisation, or with partners joining from external networks. Once we’ve designed your interoperability solution, the connection of multi end-points is supported by our private and secure cloud infrastructure, such as our virtual room systems for video conferencing. Full interoperability between your various systems helps drive adoption and user satisfaction. This maximises the usage of your current IT infrastructure resulting in quicker ROI. It’s all about business continuity, which is critical for your growth and success! As well as enabling business continuity, Arkadin can help you build your future IT roadmap. We offer consultancy services and support for devising the best solution scenarios in a scalable model which avoids ‘big bang’ costs and reduces risk. We are your collaboration business partner for today and tomorrow so you can focus on your core business.
- Arkadin was recently recognised in Gartner’s UCaaS Magic Quadrant. We believe this level of recognition is a tremendous privilege. It is also a testament to the premium customer experience we offer and our pledge to make your collaboration experiences positive and enjoyable – hence our end slide: ‘Enjoy Sharing.’ If you think that our values and way of doing business would correspond well with your organisation, we would like very much to talk about your current business and any concerns or challenges that you have. Thank you very much for listening. #####