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Business Etiquette Training Presentation
- 1. Business Etiquette Training Training Title: Email Courtesies Ashley Tillman CUR 516 July 20, 2015 Joan Beckner
- 2. Table of Contents • Introduction • Training Description • Target Audience • Length of Training • Goals • Objectives • Activities and Technology • Training Curriculum • Implementation • Assessments • Evaluation • The Future • References
- 3. Introduction “Text based communication makes interaction more difficult because it is less “rich” than other forms of communication” (Carnevale and Probst, 1997)
- 4. Training Description • Increase writing proficiency • Grammar • Tone • Politeness • Examine the way employees and supervisors interact
- 5. Target Audience • 35-70 year olds • Somewhat comfortable with technology • Must score an 80% or higher on Mock Email • Training is required
- 6. Length of Training • 1 week • 4 hours per day
- 7. Goals • Employees will achieve grammar and politeness in messaging. • Employees will review social cues in example emails. • Employees will improve their email structure and message language.
- 8. Objectives • Employees will contrast differences between good and bad email messaging by critically thinking with a high level of accuracy. • Employees will write emails in small groups and evaluate fellow classmate’s emails through practice emails sent to the trainer daily to test writing proficiency. • Employee will be able to describe effective email techniques on their mock email with an 80% or higher.
- 9. Activities and Technology • Daily email writing to fellow classmates and the trainer. • Discuss example emails(grammar, language, tone, and etiquette). • The teams will create and review emails. • Mock email prep • Microsoft Word • Microsoft Outlook
- 10. Training Curriculum • 4 lessons • History of Instant Messaging • Modern Social Norms • Discussion (good and bad emails and practice emails) • Mock Email Prep
- 11. Implementation • People Needed • Resources and Materials • Communication Plan
- 12. Assessments • Practice Emails • Mock Email
- 13. Evaluation • End of Course Survey • Performance Review
- 14. The Future • Revisions • Review budget • Changes to design
- 15. References • Gardner, K. d., Emanuels, I. e., & Aleksejūnienė, J. j. (2011). Helping Experienced Professionals Become Tech Savvy for Lifelong Learning. Transformative Dialogues: Teaching & Learning Journal, 5(2), 1-14. • Jessmer, S. L., & Anderson, D. (2001). The Effect of Politeness and Grammar on User Perceptions of Electronic Mail. North American Journal of Psychology, 3(2), 331.
Editor's Notes
- In today’s society, we use technology for everything in our daily life. A cell phone becomes a mini hand held computer to emails replacing face-to-face meetings; technology has taken over the world of interaction in society. Within the world of instant messaging, we’ve discovered that “interpersonal skills, friendliness and, grammar” are things of the past (Jessmer and Anderson, p 332). In this training session we will discuss the old ways of communication then modern social norms and finally improve our way communicating as co-workers.
- In this training session, employees and supervisors will learn how to write emails with proper grammar and politeness. The training is a refresher course that will enhance the knowledge of social norms in email messages for every employee and supervisor. The training will begin before working hours for one week. Breakfast and beverages will be offered.
- The audience will be employees and supervisors. Each employee has at least a college education or GED and supervisors have a college education. The employees and supervisors are somewhat “tech-savvy” in their daily use. Their “ages range from 35-70 years old” (Teaching & Learning Journal, p.5). The training session is required for every employee and supervisor. The employees and supervisors must complete the course with an 80% or higher on the mock email sent by the trainer.
- Employees must attend the training sessions for one week for four hours. Each day the employees are presented with short and fun activities to improve their email messaging skills. The training session will be taught face-to-face in a classroom setting.
- Our goals for this training course is to improve the way our employees and supervisors interact through emails. We’ve seen in social media sites that people sometimes forget to use proper grammar in their post, tweets, and even profiles. It’s important that all employed by the company uphold the professional reputation by sending grammatically correct emails daily. We’ve hoping to achieve that through specialized lesson plans.
- The objectives of the training sessions are to build collaborative-learning. The employees will be working in teams with the department supervisors. The training provides equality and professionalize between a manager and his or her employees. The trainer will act as a guide to the employees and supervisors while they’re reviewing materials and during presentations. Interaction from each employee and supervisor is encouraged and questions are highly valued. The mock email will measure the level of logistics learned and grammar skills.
- The activities conducted in this training session are to build self-learning , personal confidence, and team work in each employee and supervisor daily work. The trainer requires that each student send practice emails at the end of each day. These practice emails will examine the level of progression each student is achieving throughout the training. The technology each student will be using is MS Word and MS Outlook. The company decided to use these forms of technology because all the employees and supervisors have used it previously.
- The training curriculum is broke down into 4 interactive lessons. The lessons develop each student’s knowledge about technology, social norms, and overall English comprehension. At the end of the training, each student will send a mock email to the trainer; prep time has been included in the curriculum for students to ask any questions.
- The Implementation of the training requires three important components. First are people, the CEO, a state department trainer, and a faculty member from a local college. Each person is to review the plans during the development stage and suggest any necessary changes to the design. The second is things we need for the training; laptops, notebooks, pens and pencils for each student. Finally a email communication will be sent to each employee and supervisor with the description of the training course.
- During the training each student is required to send the trainer a practice email (the topic is selected by the trainer). The practice emails are preparation for the mock email at the end of the training. The mock email will be weighted on grammar, tone, friendliness, and sentence structure. Once more, each employee and supervisor must achieve an 80% or higher to receive a completion grade.
- A end of course survey will be emailed by the trainer along with the mock email. A month later, executives will send a performance review to re-evaluate each employee’s and supervisor’s progression in their emails. The CEO, previous trainer, and faculty member will discuss the results of the performance reviews and survey then make any revisions.
- After the training has ended, we encourage the CEO, trainer, and CFO to review the design for trainings in the future. The final step will consist of making changes to the design, comparing results to the end of course survey, and the performance review a few months after training. The results will show us where we need to revisit certain stages.
- Thank you for you time!