Be inspired at work! Epicor is a software business inspired to deliver innovative ERP solutions. Whether it's providing on-site, cloud-based, or mobile solutions, learn more about careers at Epicor and how Epicor supplies the technology that helps our customers win!

3. Epicor delivers an entirely new approach to business software. We inspire businesses by offering
choices and unprecedented flexibility. Epicor solutions free our customers from focusing on
technology to focusing on what they do—their core, revenue-generating activities.
From point of product origin to point of purchase, Epicor affords a single point
of accountability that inspires the individuals—manufacturers, distributors, retailers,
and service providers—who comprise the connected stream of inspiration that
is innovating business today.
With an enduring focus on the markets we serve, we inspire industries. No one else has the same
industry emphasis, open access, or customer intimacy. Our customers know that Epicor solutions
open vistas of possibility not previously imagined.
More than 20,000 customers in more than 150 countries rely on Epicor to help them meet
business challenges today, and empower them for even greater success tomorrow.
With solutions available in more than 30 languages, Epicor can reinvent your organization,
whether you conduct business locally, regionally, or internationally.
Designed for the unique needs of the manufacturing, distribution, retail and service industries,
Epicor provides end-to-end solutions coupled with the technology expertise you need to increase
operational efficiency and drive competitive advantage. With more than 40 years of experience in
delivering innovative, award-winning solutions to our customers, Epicor is a visionary and
stable partner you can rely on now and in the future.
By delivering a complete range of business software solutions along with a single point of
accountability, our customers can achieve operational excellence and sustained market leadership.
that Inspires
• Commitment to delivering industry-specific software and innovative technologies
• Global infrastructure and experience designed to support emerging businesses as
effortlessly as international enterprises
• Dedication to delivering exceptional customer service and satisfaction
• Strength, vision, and viability to be a long-term business partner
• Motivation to place our customers at the center of everything we do
Realizing Success Through:
Epicor – Innovation

4. As a technology innovator, Epicor is a leader in the adoption and delivery of Web
services as well as the development of model-driven, service-oriented architectures. These
technologies are robust enough for a Global 1000 corporation, yet practical enough for
the stand-alone enterprise. Our advanced solutions inspire and enable your company’s
growth, and provide the agility to match your changing business environment.
Epicor has a long, successful history of innovation and leading-edge technology adoption,
particularly through our partnership with Microsoft®
as an elite Global Alliance Partner
and a Gold Certified Partner. Epicor has a close working relationship with Microsoft,
enabling us to be one of the first enterprise providers to deliver solutions leveraging
Microsoft SQL Server®
, Office Business Applications, XML, and .NET technologies. Our
expertise leveraging the Microsoft .NET Framework and Web services allows us to offer
complete solutions that can be implemented on-premise, hosted, or in the cloud. Then,
as business conditions dictate, the solution can evolve as well—scaling to meet the
opportunities of growth, entering new markets, increased competition—and adapting to
maximize efficiency and profits.
When you invest in an Epicor solution, you invest in
a highly proven, flexible, and progressive technology
platform that scales to meet your aspirations.
for Business
Innovating Technology

5. When you implement an Epicor solution, you’ve made an excellent investment—for the short and long term.
Designed to stimulate performance and deliver prompt operational excellence across your enterprise, our
products deliver the unmatched scalability and flexibility to handle the rigors of a globally distributed value chain.
Epicor solutions are focused on minimizing the cost and complexity of implementation, integration, and support
by allowing your employees to focus on business processes and best practices rather than technology. By
delivering business applications that can be implemented and managed as services—easily deployed anywhere,
on any device—we can provoke the low total cost of ownership (TCO) and rapid return on investment (ROI) that
translate into an improved top and bottom line, and, ultimately, to market inspiration.

6. Market leaders are driven by industry focus, disciplined innovation,
improved efficiency, and reduced complexity. Relying on a business system
created by bolting together products from a variety of vendors after the
fact is hardly an efficient way to reduce complexity—in fact, it creates it.
What inspires companies to become market leaders?
Motivating Market Leaders

7. With Epicor, you can inspire the efficiency of your IT resources
through partnership with a world-class, full-suite solution provider
that can support you worldwide. Our end-to-end, industry-specific
applications and strong domain expertise provide you with a
complete solution for your business and industry.

8. Today’s manufacturers must
identify, consider, and respond
to a new set of challenges and variables almost every day. Some are
due to the extended enterprise and globalization of manufacturing,
while other challenges are the result of internal inefficiencies
that affect dimensions such as cost, quality, or response time.
The need to blend business processes with those of customers,
suppliers, other plants, warehouses, and distribution channels make
manufacturing today even more complex.
Epicor provides enterprise resource planning (ERP) software
solutions to maximize efficiencies within the four walls of each
manufacturing plant, while providing innovative technology to
inspire efficiency across the globally extended enterprise. The
comprehensive Epicor solution portfolio enables manufacturers to
plan, schedule, execute, and monitor the entire business—from raw
materials to final product, to pick, pack, and ship. With a full range
of functionality, Epicor provides manufacturers with flexibility and
agility, and inspires a competitive edge.
“The users adapt really
quickly. You don’t have
to spend a 10-to-1 ratio
of integration costs to
software costs to get it
running effectively. It just
goes in easy and it runs
very reliably.”
—Randy Benz, CIO,
Energizer Holdings, Inc.
Inspired
Inspire Production
Manufacturers

9. Business Challenge
Needed a localized enterprise
resource planning solution
across its global operations in
50 countries and distribution
in more than 160 countries
Solution
Comprehensive enterprise suite
that rolls up to the company’s
Tier-1 solution at the corporate
level and streamlines business
processes across global
operations
Business Benefits
• Ease of use
• Reliable and users adapt quickly
• Fraction of the cost of a Tier-1 solution
Industry
Global manufacturer
and distributor
Headquarters
St. Louis, Missouri
Employees
16,000
Energizer Holdings, Inc.

10. Business Challenge
Identify areas for improvement
and redesign processes to
add value for customers of a
premier industrial supplier in the
Northwest
Solution
Epicor Distribution
Business Benefits
• Saved 1,400 man hours a year by leaning
out the order expediting process
• Yielded positive employee feedback
• Grew annual revenues to $50 million
Industry
Industrial
Headquarters
Tacoma, Washington
Stellar Industrial Supply

11. Today, customers demand
more product options,
heightened quality and shortened lead times, so driving business
performance that maximizes profit is even more challenging.
Delivering on these expectations with flawless execution and
minimal business interruption takes inspiration, and leads to
success for the entire value chain.
Epicor delivers end-to-end solutions with the right tools to
efficiently forecast, assemble, and deliver the goods that
customers want, when they want them. With solutions
conceived specifically for distributors, Epicor offers a full range
of purchasing and inventory management, sales and order
management, and warehousing capabilities. Epicor distribution
solutions are complemented by a full suite of enterprise
capabilities to drive efficiency and spur growth.
“No one outpaces
Epicor. They have
the leading offering
in the industrial
distribution space,
and working with
them has definitely
made our business
more successful. Any
company will benefit
from their industry
knowledge base.”
—John Wiborg, President,
Stellar Industrial Supply
Inspired
Inspire the Supply Chain
Distributors

12. Business Challenge
Maintain its leadership position as
largest retailer-owned hardware
cooperative in the industry
supporting individual stores with a
fully integrated technology solution
Solution
Epicor Eagle point of
sale (POS) named as
only recommended
solution for Ace
Hardware retailers
Business Benefits
• Leverage decades of Epicor industry
experience and expertise
• Extensive functionality, flexibility and
integration capabilities
• Retailers gain tools needed to excel at
mission critical business processes
• Streamlined management of inventory,
orders and customer loyalty programs
Industry
Retail Hardware and
Home Improvement
Headquarters
Oak Brook, Illinois
Ace Hardware Corporation

13. In today’s challenging retail
environment,
customers have more choices and purchasing power than ever before.
Epicor inspires customer loyalty by helping retailers offer the right
merchandise and superb service—all while driving profits. To meet the
demands of this increasingly sophisticated market, retailers are seeking
advanced retail software and point of sale (POS) systems designed
to persuade educated shoppers and increase revenue. Whether your
business focuses on retail distribution or retail services, Epicor can help
you overcome the challenges of managing multiple sales channels,
obtaining the right merchandise assortments, and integrating
enterprise systems, all while driving growth.
Thousands of the world’s leading retailers use award-winning Epicor
retail software to become more profitable and competitive. Inspired
by the complex and shifting demands of the B2C environment,
we’ve created retail solutions that give you the agility to meet the
evolving merchandise and service expectations of today’s connected,
cross-channel shoppers. Epicor designs comprehensive retail software
solutions for regional chains and multichannel global brands,
allowing you to deliver outstanding retail experiences that inspire
customer loyalty.
“We look forward
to continuing our
relationship with Epicor
the next three years
to enhance Ace store
operations by further
simplifying processes
in the store, and
tightening integration
between the Epicor
store system and Ace
business systems.”
—Mike Elmore, CIO,
Ace Hardware Corporation
Inspired
Inspire Customers
Retailers

14. In a fast-paced world
in which quality,
responsiveness, accuracy, and loyalty can mean the difference
between inspiration and discouragement, the opportunities and
challenges for service sector companies have never been greater.
Epicor provides a comprehensive global solution that enables
service and hospitality organizations to manage and streamline
virtually every aspect of operations. Highly flexible, Epicor solutions
deliver the necessary tools for refining processes, increasing
profitability, and prompting growth against the backdrop of
heightened customer expectations and increased legislative
requirements that define the market today.
With innovative solutions available for specific service and
hospitality industries—including hotels and casinos, senior living,
financial services, professional services, non-profits, government,
and education—Epicor has engineered the foundation to inspire
profitability and drive compliance within service organizations.
With bid management, project accounting, engagement delivery,
resource management, and time and expense, Epicor offers a
complete view of project and resource utilization, and the tools
to streamline all aspects of a service enterprise. Epicor provides
a complete software solution for connecting people,
processes, and applications for an agile business.
“By implementing
worldwide the processes
and technologies that
have been successful in
the U.S., we aim to more
broadly aggregate our
spend, further reduce
our purchasing costs, and
make the process easy for
our end users.”
—Suzanne Puccino, Vice President
and Director of Corporate Services,
Parsons Brinckerhoff
Inspired
Inspire Opportunity
Service
Providers

15. Business Challenge
Decentralized purchasing
systems created inefficiencies
and absorbed excessive
financial and human resources
Solution
Automated purchasing
management solution that
helps aggregate spend and
reduce purchasing costs
Business Benefits
• Aggregated spending enables better contract negotiation
• Streamlined processes through automated workflow
and approvals
• Ability to manage a purchasing solution used across multiple
locations without the need for on-site administration
• Year-over-year savings of 40% on average through better
contract negotiation
• 24% savings on software and equipment compared to
retail pricing
• Spend on printed materials reduced to $51,000 from $150,000
Industry
Engineering/Construction
Management
Headquarters
New York, New York
Employees
14,000
Parsons Brinckerhoff

16. “The Epicor Support Team continues to
be a critical partner in our successful
implementation of Epicor ERP solutions…Their
response times are quick, and our issues are
typically resolved in the first call.”
—Terry McSweeney, Director of Information Services, Colt Defense LLC

17. Epicor spans the globe with more than 4,000 dedicated professionals in
offices across the Americas, Europe, Africa, Asia, and Australia. With a
unified global infrastructure operating 24x7, our award-winning service
and support organization supports more than 20,000 customers in more
than 150 countries. Epicor has major support centers in each of our key
operating regions. Together with software development centers located in
each region, Epicor ensures that you are consistently inspired by the highest
quality products and service.
for
Global Success
Epicor Solutions

18. Epicor Consulting provides a variety of services around implementation, training, process
improvement, and software customization. Our consulting organization employs over 800 highly
skilled and tenured consultants who have unmatched experience in delivering industry solutions that
span manufacturing, distribution, retail, and service organizations worldwide. Our teams offer local
know-how coupled with a global outlook to ensure tangible results for our customers anywhere in
the world—always with a focus on profitable growth and long-term business success.
Consulting
Inspires Knowledge
For software to deliver value, end users must be inspired to develop the skills and knowledge to use
the solution efficiently. End-user adoption is critical to a successful software implementation and
its ongoing use. This is only possible with effective education and training. Our extensive library of
training courses, educational materials, and user resources provide customers an excellent platform
to develop a custom training program. The array of resources enable customers to choose the best
options to meet their needs and tailor programs to their individual user preferences.
Education
Inspires Adoption
Our customers depend not only on our software, but also on our experience in supporting those
solutions with industry-specific expertise. Epicor stands behind all of our products with an award-
winning support organization, capable of serving our global customer base. Epicor Support is a
worldwide operation with support centers located in the Americas, Europe, and the Asia Pacific
region. We motivate our customers with the best possible technical and application support available
today through personnel who are experts in the technology and industry. We offer advanced
support tools and technology to inspire customers to focus on how their organizations run,
not what software is running.
Support
Inspires Confidence
Epicor understands that in order for our customers to grow, they need the freedom to concentrate
on their core business and strategy. Outsourcing the day-to-day management of systems or
operations has become a viable option for companies of all sizes to reduce costs, improve
operations, and, most importantly, free up valuable time and resources to concentrate on strategic
needs and initiatives. To this end, Epicor Outsourcing provides a set of services that leverage our core
competencies, including application management, managed hosting, and helpdesk outsourcing.
These services provide our customers with access to knowledgeable experts, specialized resources,
and world-class facilities.
Outsourcing
Inspires Freedom

19. “Our Epicor support team is a critical part of our
success. They are very knowledgeable, professional,
and timely in dealing with any issues that arise.
They have built a strong working relationship with
our user community.”
—Lisa Hodska, Director of IT, TOMRA North America Inc.

20. Latin America and Caribbean
Blvd. Antonio L. Rodriguez #1882 Int. 104
Plaza Central, Col. Santa Maria
Monterrey, Nuevo Leon, CP 64650
Mexico
Phone: +52.81.1551.7100
Fax: +52.81.1551.7117
Asia
238A Thomson Road #23-06
Novena Square Tower A
Singapore 307684
Singapore
Phone: +65.6333.8121
Fax: +65.6333.8131
Europe, Middle East and Africa
No. 1 The Arena
Downshire Way
Bracknell, Berkshire RG12 1PU
United Kingdom
Phone: +44.1344.468468
Fax: +44.1344.468010
The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and
specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the
viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, March 2014. As each user of Epicor software is likely to be unique in their requirements in the use of such software and their
business processes, users of this document are always advised to discuss the content of this document with their Epicor account manager. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and
the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may
require the purchase of licenses for such other products. Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and certain other countries. All other trademarks mentioned are the property of
their respective owners. Copyright © 2014 Epicor Software Corporation. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.
+1.800.999.6995 info@epicor.com www.epicor.com
Contact us for more information on Epicor Products and Services
About Epicor
Epicor Software Corporation
is a global leader delivering
business software solutions to the
manufacturing, distribution, retail, and
service industries. With more than 40
years of experience, Epicor has more than
20,000 customers in over 150 countries.
Epicor solutions enable companies to drive
increased efficiency and improve profitability.
With a history of innovation, industry expertise,
and passion for excellence, Epicor inspires customers
to build lasting competitive advantage. Epicor provides
the single point of accountability that local, regional, and
global businesses demand. For more information,
visit www.epicor.com.
Corporate Office
804 Las Cimas Parkway
Austin, TX 78746
USA
Toll Free: +1.888.448.2636
Direct: +1.512.328.2300
Fax: +1.512.278.5590
Australia and New Zealand
Suite 2 Level 8,
100 Pacific Highway
North Sydney, NSW 2060
Australia
Phone: +61.2.9927.6200
Fax: +61.2.9927.6298